RT+LDAP (no one can create ticket except existing users).. help

Good day!

Below are the log files taken from apache and rt… when I tried creating a ticket in a queue by sending an email. I made it sure that Everyone has CreateTicket right in that queue. Thus this error contained in my httpd-error.log below is invalid:

“You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue Network Operations.”

or is it just a cached object that needs to be flushed?? How??

I’m thinking perhaps it has something to do with my current LDAP setup as my debug.log below shows that it seems like rt is trying to use search my ldap server for informations, not sure though. Please help me…

Just tell me if you need anymore information regarding my problem.
Thanks!!.

RT version: 3.4.5

httpd-error.log:

[Mon Mar 20 05:43:56 2006] [crit]: User creation failed in mailgateway: Could not set user info (/usr/local/rt
3/lib/RT/Interface/Email.pm:302)
[Mon Mar 20 05:43:56 2006] [crit]: User ‘mjalvarez@fastmail.fm’ could not be loaded in the mail gateway (/usr
/local/rt3/lib/RT/Interface/Email.pm:318)
[Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email (mjalvarez@fastmail.fm).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue Network Operations.

(/usr/local/rt3/lib/RT/Interface/Email.pm:639)
[Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.

debug.log:
zinnia RT: Converting ‘ISO-8859-1’ to ‘utf-8’ for text/plain - testing ticket create from unknown user.
zinnia RT: RT::User::CanonicalizeEmailAddress : called with "mjalvarez@fastmail.fm" by RT::CurrentUser /usr/local/rt3/lib/RT/CurrentUser.pm zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mail=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mailRoutingAddress=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm
318
zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mailAlternateAddress=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::CanonicalizeUserInfo called by RT::User /usr/local/rt3/lib/RT/User_Overl
ay.pm 191 with: Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: mjalvarez@fastmail.fm,
Name: mjalvarez@fastmail.fm, Password: , Privileged: 0, RealName: “Mark Jayson Alvarez"
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "uid=mjalvarez@fastmail.fm” by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mailAlternateAddress=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter “cn=“Mark Jayson Alvarez”” by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
Mar 20 13:52:37 zinnia RT: RT::User::CanonicalizeEmailAddress : called with "mjalvarez@fastmail.fm" by RT::Use
r /usr/local/rt3/lib/RT/User_Overlay.pm 562
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mail=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mailRoutingAddress=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm

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–0-702927100-1142834841=:71512
Content-Type: text/html; charset=iso-8859-1
Content-Transfer-Encoding: 8bit

Good day!

Below are the log files taken from apache and rt… when I tried creating a ticket in a queue by sendin an email. I made it sure that Everyone has CreateTicket right in that queue. Thus this error contained in my httpd-error.log below is invalid:

“You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue Network Operations.”

or is it just a cached object that needs to be flushed??

I’m thinking perhaps it has something to do with my current LDAP setup as my debug.log below shows that it seems like rt is trying to use search my ldap server for informations, not sure though. Please help me…

Just tell me if you need anymore information regarding my problem.
Thanks!!.

RT version: 3.4.5

httpd-error.log:

[Mon Mar 20 05:43:56 2006] [crit]: User creation failed in mailgateway: Could not set user info (/usr/local/rt

3/lib/RT/Interface/Email.pm:302)
[Mon Mar 20 05:43:56 2006] [crit]: User ‘mjalvarez@fastmail.fm’ could not be loaded in the mail gateway (/usr
/local/rt3/lib/RT/Interface/Email.pm:318)
[Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email (mjalvarez@fastmail.fm).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue Network Operations.

(/usr/local/rt3/lib/RT/Interface/Email.pm:639)
[Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.

debug.log:
zinnia RT: Converting ‘ISO-8859-1’ to ‘utf-8’ for text/plain - testing ticket create from unknown user.
zinnia RT: RT::User::CanonicalizeEmailAddress : called
with "mjalvarez@fastmail.fm" by RT::CurrentUser /usr/local/rt3/lib/RT/CurrentUser.pm zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mail=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mailRoutingAddress=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm
318
zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mailAlternateAddress=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::CanonicalizeUserInfo called by RT::User /usr/local/rt3/lib/RT/User_Overl
ay.pm 191 with: Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: mjalvarez@fastmail.fm,
Name: mjalvarez@fastmail.fm, Password: , Privileged: 0,
RealName: “Mark Jayson Alvarez"
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "uid=mjalvarez@fastmail.fm” by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mailAlternateAddress=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter “cn=“Mark Jayson Alvarez”” by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
Mar 20 13:52:37 zinnia RT: RT::User::CanonicalizeEmailAddress : called with "mjalvarez@fastmail.fm" by RT::Use
r /usr/local/rt3/lib/RT/User_Overlay.pm 562
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mail=mjalvarez@fastmail.fm" by RT::User
/usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN “ou=people,o=example,dc=com” and filter "mailRoutingAddress=mjalvarez@fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm

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Just few seconds ago replied on the message with the same problem with
subject “RT could not load a valid user, and RT’s configuration”.
Try to set “$WebFallbackToInternalAuth” config option to true (don’t
forget to stop and start sever).

PS: added author of the LDAP overlay to the Cc list.On 3/20/06, jay alvarez rtb0y@yahoo.com wrote:

Good day!

Below are the log files taken from apache and rt… when I tried creating a
ticket in a queue by sending an email. I made it sure that Everyone has
CreateTicket right in that queue. Thus this error contained in my
httpd-error.log below is invalid:

“You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue Network Operations.”

or is it just a cached object that needs to be flushed?? How??

I’m thinking perhaps it has something to do with my current LDAP setup as
my debug.log below shows that it seems like rt is trying to use search my
ldap server for informations, not sure though. Please help me…

Just tell me if you need anymore information regarding my problem.
Thanks!!.

RT version: 3.4.5

httpd-error.log:

[Mon Mar 20 05:43:56 2006] [crit]: User creation failed in mailgateway:
Could not set user info (/usr/local/rt
3/lib/RT/Interface/Email.pm:302)
[Mon Mar 20 05:43:56 2006] [crit]: User ‘mjalvarez@fastmail.fm’ could not
be loaded in the mail gateway (/usr
/local/rt3/lib/RT/Interface/Email.pm:318)
[Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and
RT’s configuration does not allow
for the creation of a new user for this email (mjalvarez@fastmail.fm).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue Network Operations.

(/usr/local/rt3/lib/RT/Interface/Email.pm:639)
[Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and
RT’s configuration does not allow
for the creation of a new user for your email.

debug.log:


zinnia RT: Converting ‘ISO-8859-1’ to ‘utf-8’ for text/plain - testing
ticket create from unknown user.
zinnia RT: RT::User::CanonicalizeEmailAddress : called
with "mjalvarez@fastmail.fm" by RT::CurrentUser
/usr/local/rt3/lib/RT/CurrentUser.pm zinnia RT:
RT::User::LookupExternalUserInfo called with baseDN
"ou=people,o=example,dc=com" and filter "mail=mjalvarez@fastmail.fm" by
RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT:
RT::User::LookupExternalUserInfo called with baseDN
"ou=people,o=example,dc=com" and filter
"mailRoutingAddress=mjalvarez@fastmail.fm" by RT::User
/usr/local/rt3/lib/RT/User_Local.pm
318
zinnia RT: RT::User::LookupExternalUserInfo called with
baseDN “ou=people,o=example,dc=com” and filter
"mailAlternateAddress=mjalvarez@fastmail.fm" by RT::User
/usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::CanonicalizeUserInfo called by
RT::User /usr/local/rt3/lib/RT/User_Overl
ay.pm 191 with: Comments: Autocreated on ticket submission, Disabled: 0,
EmailAddress: mjalvarez@fastmail.fm,
Name: mjalvarez@fastmail.fm, Password: , Privileged: 0, RealName: “Mark
Jayson Alvarez"
Mar 20 13:52:37 zinnia RT:
RT::User::LookupExternalUserInfo called with baseDN
"ou=people,o=example,dc=com” and filter "uid=mjalvarez@fastmail.fm" by
RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
Mar 20 13:52:37 zinnia RT:
RT::User::LookupExternalUserInfo called with baseDN
"ou=people,o=example,dc=com" and filter
"mailAlternateAddress=mjalvarez@fastmail.fm" by RT::User
/usr/local/rt3/lib/RT/User_Local.pm 374
zinnia RT: RT::User::LookupExternalUserInfo called with
baseDN “ou=people,o=example,dc=com” and filter “cn=“Mark Jayson Alvarez”” by
RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
Mar 20 13:52:37 zinnia RT:
RT::User::CanonicalizeEmailAddress : called with
"mjalvarez@fastmail.fm" by RT::Use
r /usr/local/rt3/lib/RT/User_Overlay.pm 562
Mar 20 13:52:37 zinnia RT:
RT::User::LookupExternalUserInfo called with baseDN
"ou=people,o=example,dc=com" and filter "mail=mjalvarez@fastmail.fm" by
RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT:
RT::User::LookupExternalUserInfo called with baseDN
"ou=people,o=example,dc=com" and filter
"mailRoutingAddress=mjalvarez@fastmail.fm" by RT::User
/usr/local/rt3/lib/RT/User_Local.pm

Best regards, Ruslan.

I’ve found that some messages dont wrap correctly in RT 3.4.5.

I have:

Set($MessageBoxWrap, “HARD”);
Set($MessageBoxWidth , 72);

It looks like most messages get wrapped correctly, but those typed in a
macos browser look to wrap at about 140 characters. Is that possible? Is
it a bug?

Cheers,

  • Chris

It looks like most messages get wrapped correctly, but those typed
in a macos browser look to wrap at about 140 characters. Is that
possible? Is it a bug?

I don’t think Safari honors WRAP=HARD in textarea fields. It is
increasingly difficult to keep supporting Safari in our web apps,
despite how much I like using it daily… it just does some stupid
things.