RT keyword search

I have rt2.0.15. I have a keywordselection (single) that specifies what
version a ticket applies to. I want to search for all the tickets without a
version. How do I do that? I add the restriction “has no value” and get
nothing. I have tried just adding “not version 1”,“not version 2” … yet
I still get nothing. I would be happy to accept that there are no tickets
with no versions associated with them but I know this is not true since I
can go to a ticket in the queue that doesn’t have a value assigned to that
keyword.

Please help.
John

<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”

Date: Wed, 25 Jun 2003 16:50:31 -0700

I have rt2.0.15. I have a keywordselection (single) that specifies what
version a ticket applies to. I want to search for all the tickets without
a version. How do I do that? I add the restriction “has no value” and get
nothing. I have tried just adding “not version 1”,“not version 2” … yet
I still get nothing. I would be happy to accept that there are no tickets
with no versions associated with them but I know this is not true since I
can go to a ticket in the queue that doesn’t have a value assigned to that
keyword.

Please help.
John


<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”

This is the third time I have sent this email, sorry for the many sends but
I am looking for some help.

John

Date: Wed, 25 Jun 2003 16:50:31 -0700

I have rt2.0.15. I have a keywordselection (single) that specifies what
version a ticket applies to. I want to search for all the tickets without
a version. How do I do that? I add the restriction “has no value” and get
nothing. I have tried just adding “not version 1”,“not version 2” … yet
I still get nothing. I would be happy to accept that there are no tickets
with no versions associated with them but I know this is not true since I
can go to a ticket in the queue that doesn’t have a value assigned to that
keyword.

Please help.
John


<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”