Pawel,
yes we solved; look at the url
Resolved this today, it’s a bug, but I could not find an explicit
reference to the code change necessary to fix it until I looked in SVN.http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5793
Hopefully this post will save some people time.
ciao
Luca
But this link does not seam to work anymore; it was a correction in
/opt/rt3/etc/initialdata
here is the working section for the 3.6.1 release
(starting line 549)
Predefined searches
@Attributes = (
{ Name => ‘Search - My Tickets’,
Description => ‘[_1] highest priority tickets I own’, # loc
Content =>
{ Format => “‘<a
href="WebPath/Ticket/Display.html?id=id">id/TITLE:#’,
‘<a href="WebPath/Ticke
t/Display.html?id=id">Subject/TITLE:Subject’, Priority,
QueueName, ExtendedStatus”,
Query => " Owner = ‘CurrentUser’ AND ( Status = ‘new’ OR
Status = ‘open’)",
OrderBy => ‘Priority’,
Order => ‘DESC’ },
},
you have to remove and add the Subject column in “Customize …” in the "
10 highest priority tickets I own"
Hope that helps
Wolfgang
No. I got tired of the lack of a support forum and little response from
the
mailing list. There was no documentation and an incomplete explanation
of
how to setup and use. So, I wrote my own open source ASP ticket
tracker.
Good luck!-----Original Message-----
From: Pawel Osiczko [mailto:p.osiczko@rockymountainrescue.org]
Sent: Monday, October 30, 2006 3:38 PM
To: kyle@mbrostech.com
Cc: Wolfgang.Fuertbauer@ebewe.com
Subject: RT issue: Ticket URL wrong after ‘Take’?Hello,
Did you guys solve this issue by any chance? I’m seeing exactly the same
issue:http://marc.theaimsgroup.com/?l=rt-users&m=115950970523090&w=2
Thanks,
–p
Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)
EBEWE Pharma
Mondseestrasse 11
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com