OK … I am about to ready to “throw in the towel” … I am not sure how
all of this is suppose to work. I aware that RT somehow use dovecot,
sendmail and postfix. Nothing has changed on the Exchange side, so I am not
sure why I am getting the *“Client does not have permissions to send as this
sender (in reply to end of DATA command))” *error.
It has to be something so simple, but I am not sure where to make the change
so that it works.
I have modified everything (I think) and I am still missing something, since
RT still fails to send emails out. Here are some logs.
Thanks for all of your help.
Jun 27 15:51:16 usch-apps-p056 RT: <
> #18466/274432 - Scrip 38 On Resolve Notify Others
(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:300)
Jun 27 15:51:16 usch-apps-p056 RT: <*
> No recipients found. Not sending.
(/usr/local/rt/bin/…/lib/RT/Interface/Email.pm:352)
Jun 27 15:51:16 usch-apps-p056 RT: <*
> #18466/274432 - Scrip 16 On Resolve Notify Requestors
(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:300)
Jun 27 15:51:16 usch-apps-p056 RT: <*
> sent To: *Alberto.Vazquez@proiris.com
Alberto.Vazquez@proiris.com(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:331)
Jun 27 15:51:26 usch-apps-p056 RT: <**
> #18465/274435 - Scrip 38 On Resolve Notify Others
(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:300)
Jun 27 15:51:26 usch-apps-p056 RT: <*
> No recipients found. Not sending.
(/usr/local/rt/bin/…/lib/RT/Interface/Email.pm:352)
Jun 27 15:51:26 usch-apps-p056 RT: <*
> #18465/274435 - Scrip 16 On Resolve Notify Requestors
(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:300)
Jun 27 15:51:26 usch-apps-p056 RT: <*
> sent To: *Alberto.Vazquez@proiris.com
Alberto.Vazquez@proiris.com(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:331)
Jun 27 16:10:02 usch-apps-p056 RT: <**
> #18467/274441 - Scrip 17 On Create Autoreply To Requestors
(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:300)
Jun 27 16:10:02 usch-apps-p056 RT: <*
> sent To: *Alberto.Vazquez@proiris.com
Alberto.Vazquez@proiris.com(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:331)
Jun 27 16:10:02 usch-apps-p056 RT: Ticket 18467 created in queue
‘RGARequests’ by avazquez
(/usr/local/rt/bin/…/lib/RT/Ticket_Overlay.pm:671)
Jun 27 16:15:20 usch-apps-p056 RT: <**
> #18467/274444 - Scrip 38 On Resolve Notify Others
(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:300)
Jun 27 16:15:20 usch-apps-p056 RT: <*
> No recipients found. Not sending.
(/usr/local/rt/bin/…/lib/RT/Interface/Email.pm:352)
Jun 27 16:15:20 usch-apps-p056 RT: <*
> #18467/274444 - Scrip 16 On Resolve Notify Requestors
(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:300)
Jun 27 16:15:20 usch-apps-p056 RT: <*
> sent To: *Alberto.Vazquez@proiris.com
Alberto.Vazquez@proiris.com(/usr/local/rt/bin/…/lib/RT/Action/SendEmail.pm:331)
*Jun 27 16:10:02 usch-apps-p056 postfix/qmgr[1913]: EAF00C0518: removed
Jun 27 16:15:20 usch-apps-p056 postfix/pickup[1912]: 3681CC0516: uid=33
from=
Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 3681CC0516:
>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: from=<*
www-data@proiris.com* www-data@proiris.com>, size=1179, nrcpt=1 (queue
active)
Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: warning: database
/etc/postfix/generic.db is older than source file /etc/postfix/generic
Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 3681CC0516: to=<**
Alberto.Vazquez@proiris.com Alberto.Vazquez@proiris.com*>, relay=
mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0,
dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550
5.7.1 Client does not have permissions to send as this sender (in reply to
MAIL FROM command))
Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 4A944C0518:
>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: from=<>,
size=3278, nrcpt=1 (queue active)
Jun 27 16:15:20 usch-apps-p056 postfix/bounce[2057]: 3681CC0516: sender
non-delivery notification: 4A944C0518
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: removed
Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 4A944C0518: to=<*
www-data@proiris.com* www-data@proiris.com*>,
relay=mail.proiris.com[10.1.128.117]:25,
delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host
mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
permissions to send as this sender (in reply to end of DATA command))
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: removedOn Mon, Jun 27, 2011 at 2:23 PM, Alberto Vazquez betovaz@gmail.com wrote:
Dialas,
I want to say we that we are using sendmail. At least, that is according
to the config attached.
I will try what you’ve suggested, and in the mean time, could you please
take a look at configuration and see if there is something else that I can
check.
Sincerely,
Alberto
On Mon, Jun 27, 2011 at 11:53 AM, Diaulas Castro < diaulas.castro@intersolution.inf.br> wrote:
Hey Alberto,
Your SMTP server is blocking your message, your server is sending
email as www-data@domain.
Wich service are you using to send email? postfix/sendmail?
There is 2 solutions, create some sort of white list on your SMTP server
or look at postfix/sendmail configuration.
On sendmail i believe that /etc/mail/access is the correct path where
you set mail auth options.
Sorry, english isnt my native language.
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner
2011/6/27 Alberto Vazquez betovaz@gmail.com
Thank you, and this is what I have under mail.log. I am not sure where
www-data is coming from or how is been used.
l.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
permissions to send as this sender (in reply to MAIL FROM command))
Jun 26 23:00:02 usch-apps-p056 postfix/cleanup[31240]: 71F38C04FB:
message-id=<20110627060002.71F38C04FB@usch-apps-p056.proiris.com20110627060002.71F38C04FB@usch-apps-p056.proiris.com
>
Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: from=<>,
size=3486, nrcpt=1 (queue active)
Jun 26 23:00:02 usch-apps-p056 postfix/bounce[31243]: 5E3C0C0460: sender
non-delivery notification: 71F38C04FB
Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 5E3C0C0460: removed
Jun 26 23:00:02 usch-apps-p056 postfix/smtp[31244]: 71F38C04FB: to=<
www-data@proiris.com www-data@proiris.com>, relay=mail.proiris.com[10.1.128.117]:25,
delay=0.04, delays=0.02/0.01/0.01/0.01, dsn=5.7.1, status=bounced (host
mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
permissions to send as this sender (in reply to end of DATA command))
Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: removed
Jun 26 23:45:02 usch-apps-p056 postfix/pickup[31625]: 8EC8BC0460: uid=33
from=
Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: 8EC8BC0460:
message-id=<rt-3.8.8-23491-1309157102-1375.18457-17-0@proiris.comrt-3.8.8-23491-1309157102-1375.18457-17-0@proiris.com
>
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: from=<
www-data@proiris.com www-data@proiris.com>, size=1467, nrcpt=1
(queue active)
Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31628]: 8EC8BC0460: to=<**
michael.kohout@medista.cz michael.kohout@medista.cz>, relay=
mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0,
dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550
5.7.1 Client does not have permissions to send as this sender (in reply to
MAIL FROM command))
Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: A06D4C04FB:
message-id=<20110627064502.A06D4C04FB@usch-apps-p056.proiris.com20110627064502.A06D4C04FB@usch-apps-p056.proiris.com
>
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: from=<>,
size=3562, nrcpt=1 (queue active)
Jun 26 23:45:02 usch-apps-p056 postfix/bounce[31629]: 8EC8BC0460: sender
non-delivery notification: A06D4C04FB
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: removed
Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31630]: A06D4C04FB: to=<
www-data@proiris.com www-data@proiris.com>, relay=mail.proiris.com[10.1.128.117]:25,
delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host
mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
permissions to send as this sender (in reply to end of DATA command))
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: removed
Jun 27 07:40:02 usch-apps-p056 postfix/pickup[2604]: 4370BC0460: uid=33
from=
On Mon, Jun 27, 2011 at 10:40 AM, Diaulas Castro < diaulas.castro@intersolution.inf.br> wrote:
Try this command and send output:
date | mail -v -s date your_email@domain.com
And send the last lines from /var/maillog or /var/mail.info
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner
2011/6/27 Alberto Vazquez betovaz@gmail.com
Thanks for your reply.
*#order_entry: "|/opt/rt3/bin/rt-mailgate --queue “Order Entry”
–action correspond --url *http://solutioncenter.proiris.comhttp://solutioncenter.proiris.com/
" //This is what it was originally
*#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue “RGARequests” --action
correspond --url *http://solutioncenter.proiris.comhttp://solutioncenter.proiris.com/
" //Changed to this before getting your email.
*rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue “RGARequests”
–action correspond --url *http://solutioncenter.proiris.comhttp://solutioncenter.proiris.com/
" //Changed to this, since I could not locate this path *
/opt/rt3/bin/rt-mailgate
*
Still not sending emails. Any other ideas.
Thanks,
Alberto
On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro < diaulas.castro@intersolution.inf.br> wrote:
Good Morning Alberto,
Look at your alias file (/etc/aliases) and execute the command
“newaliases”.
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner
2011/6/24 Alberto Vazquez betovaz@gmail.com
Forgot the attachement.
Thanks,
Alberto
On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez < betovaz@gmail.com> wrote:
Thanks for your reply. Please see below and the attachement. Any
other ideas?
Thanks again.
Alberto
On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro < diaulas.castro@intersolution.inf.br> wrote:
Hello,
1.Look for another RT_SiteConfig.pm
inside /etc/request-tracker/RT_SiteConfig.d/ for more config files
Unable to locate this folder. This is what I found and
modified to reflect the correct email address.
/home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm
/home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm
/home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm
/home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm
/root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop
/root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop
/use/local/rt/etc/RT_SiteConfig.pm
/use/local/rt/etc/RT_SiteConfig.pm~
/usr/local/rt/etc/RT_SiteConfig.pm
/usr/local/rt/etc/RT_SiteConfig.pm_bak03232011
/usr/local/rt/etc/RT_SiteConfig.pm_bak062311
/usr/local/rt/etc/RT_SiteConfig.pm~
/usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
2.Look at Queue config inside RT web interface there is one field
for “Reply Address”.
See attachment.
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner
2011/6/24 Alberto Vazquez betovaz@gmail.com
Good Morning Guys,
RT is no longer sending auto replies on-create. Here is what we
have changed on the RT side:
- I have disabled some queues which were are using anymore.
- The old queues which are not been used, in Exchange we have
removed the email addresses which were been used in RT.
- There is only one active queue left in RT, so far the tickets
gets created but responses (emails) are been sent from RT.
My suspicion is that I need to updated some kind of config file,
which is using some old information from the queues which are not been used
any longer. I have updated the following files: RT_SiteConfig.pm
and fetchmail.
What am I missing 
Your ideas will be greatly appreciated.
Sincerely,
–
Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798
2011 Training: http://bestpractical.com/services/training.html
–
Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798
–
Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798
–
Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798
–
Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798
–
Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798
Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798
