RT-IR SNMP Support

Sieng (or anyone in e-mail list),

I know this e-mail is a couple of years old. Did anyone reply to your #2 question (“2. Can RTIR auto-create a case by accepting an alert (SNMP traps) from my monitoring software.”)?

Regards and thanks in advance,

Martin

[Rtir] RTIR Help
siengchye-oh siengchye-oh at xcellinkgroup.com
Mon Mar 6 05:12:45 EST 2006

Previous message: [Rtir] RTIR manual
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Hi there,

My company is setting up a security operation centre and I am task to
into the availability of a ticketing system.

I came across RTIR and it appears to be the solution. After installing and
trying, I have stumbled upon some questions which I hope to get some advice
from anyone on the list.

My questions are as follow:

  1. I need to define 3 levels of SLA (15mins, 30mins and 1Hour). How do I
    configure it in RTIR?

  2. Can RTIR auto-create a case by accepting an alert (SNMP traps, email or
    others) from my monitoring software.

My sincere appreciation for your help. Thank you.

Warmest Regards,
Oh Sieng Chye

Hiya,

If your monitoring software is generating mails, I don’t see why
not???, in fact in the wiki you can see how someone connected RT to
Nagios (http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages
) in somehow.

Cheers,
CarlosEl 06/03/2009, a las 17:47, Martin Fontanez escribió:

Sieng (or anyone in e-mail list),

I know this e-mail is a couple of years old. Did anyone reply to
your #2 question (“2. Can RTIR auto-create a case by accepting an
alert (SNMP traps) from my monitoring software.”)?

Regards and thanks in advance,

Martin

[Rtir] RTIR Help
siengchye-oh siengchye-oh at xcellinkgroup.com
Mon Mar 6 05:12:45 EST 2006
• Previous message: [Rtir] RTIR manual
• Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]
Hi there,

My company is setting up a security operation centre and I am task to
into the availability of a ticketing system.

I came across RTIR and it appears to be the solution. After
installing and
trying, I have stumbled upon some questions which I hope to get some
advice
from anyone on the list.

My questions are as follow:

  1. I need to define 3 levels of SLA (15mins, 30mins and 1Hour). How
    do I
    configure it in RTIR?

  2. Can RTIR auto-create a case by accepting an alert (SNMP traps,
    email or
    others) from my monitoring software.

My sincere appreciation for your help. Thank you.

Warmest Regards,
Oh Sieng Chye


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Rtir@lists.bestpractical.com
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Carlos Fuentes Bermejo carlos.fuentes@rediris.es
Security Specialist - IRIS-CERT
RedIRIS/Red.es
Tel: 91 212 76 20/25 Ext: 5583
www.rediris.es - http://www.rediris.es/cert
PGP key: http://www.rediris.es/keyserver

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