RT-IR SNMP Support

RTIR
1

Sieng (or anyone in e-mail list),

I know this e-mail is a couple of years old. Did anyone reply to your #2 question (“2. Can RTIR auto-create a case by accepting an alert (SNMP traps) from my monitoring software.”)?

Regards and thanks in advance,

Martin

[Rtir] RTIR Help
siengchye-oh siengchye-oh at xcellinkgroup.com
Mon Mar 6 05:12:45 EST 2006

Previous message: [Rtir] RTIR manual
Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]

Hi there,

My company is setting up a security operation centre and I am task to
into the availability of a ticketing system.

I came across RTIR and it appears to be the solution. After installing and
trying, I have stumbled upon some questions which I hope to get some advice
from anyone on the list.

My questions are as follow:

  1. I need to define 3 levels of SLA (15mins, 30mins and 1Hour). How do I
    configure it in RTIR?

  2. Can RTIR auto-create a case by accepting an alert (SNMP traps, email or
    others) from my monitoring software.

My sincere appreciation for your help. Thank you.

Warmest Regards,
Oh Sieng Chye

2

Hiya,

If your monitoring software is generating mails, I don’t see why
not???, in fact in the wiki you can see how someone connected RT to
Nagios (AutoCloseOnNagiosRecoveryMessages - Request Tracker Wiki
) in somehow.

Cheers,
CarlosEl 06/03/2009, a las 17:47, Martin Fontanez escribió:

Sieng (or anyone in e-mail list),

I know this e-mail is a couple of years old. Did anyone reply to
your #2 question (“2. Can RTIR auto-create a case by accepting an
alert (SNMP traps) from my monitoring software.”)?

Regards and thanks in advance,

Martin

[Rtir] RTIR Help
siengchye-oh siengchye-oh at xcellinkgroup.com
Mon Mar 6 05:12:45 EST 2006
• Previous message: [Rtir] RTIR manual
• Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]
Hi there,

My company is setting up a security operation centre and I am task to
into the availability of a ticketing system.

I came across RTIR and it appears to be the solution. After
installing and
trying, I have stumbled upon some questions which I hope to get some
advice
from anyone on the list.

My questions are as follow:

  1. I need to define 3 levels of SLA (15mins, 30mins and 1Hour). How
    do I
    configure it in RTIR?

  2. Can RTIR auto-create a case by accepting an alert (SNMP traps,
    email or
    others) from my monitoring software.

My sincere appreciation for your help. Thank you.

Warmest Regards,
Oh Sieng Chye

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Carlos Fuentes Bermejo carlos.fuentes@rediris.es
Security Specialist - IRIS-CERT
RedIRIS/Red.es
Tel: 91 212 76 20/25 Ext: 5583
www.rediris.es - RedIRIS - Security Service (IRIS-CERT)
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