RT-IR Clean install - non-existent subroutine RT::Queue::HasRight

RT Users
1

Hello all. I am installing RT and RT-IR on a clean RHEL 6.5 machine.
Installed RT without any problems. Logged in to the web interface using the
default username password, no problems. Installed RT-IR 3.0.0. When I
restart apache and hit the site I get the following error:

[30936] [Fri Jan 31 18:29:47 2014] [critical]: Can’t wrap non-existent
subroutine RT::Queue::HasRight at /opt/rt4/sbin/…/lib/RT.pm line 732.
Compilation failed in require at /opt/rt4/sbin/…/lib/RT.pm line 732.
(/opt/rt4/sbin/…/lib/RT.pm:393)
Can’t wrap non-existent subroutine RT::Queue::HasRight at
/opt/rt4/sbin/…/lib/RT.pm line 732.
Compilation failed in require at /opt/rt4/sbin/…/lib/RT.pm line 732.

I removed everything from /opt/rt4, dropped the database and re-installed,
same problem. No problems or warnings seen during the install.

If I remove Set(@Plugins, ‘RT::IR’); from RT_SiteConfig.pm, I can log
back. Seems to be something with RT-IR.

A few version numbers:

Red Hat Enterprise Linux Workstation release 6.5 (Santiago)
This is perl, v5.10.1 (*) built for x86_64-linux-thread-multi
Apache/2.2.15
mysql-server-5.1.71-1
rt-4.2.2
RT-IR-3.0.0

Anyone have any ideas? Thanks in advance.

-dajackman

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2

Hello all. I am installing RT and RT-IR on a clean RHEL 6.5 machine.
Installed RT without any problems. Logged in to the web interface using the
default username password, no problems. Installed RT-IR 3.0.0. When I
restart apache and hit the site I get the following error:
rt-4.2.2
RT-IR-3.0.0

RTIR 3.0 is for RT 4.0, not RT 4.2. There is no current RTIR release
available that supports RT 4.2.

If you’re going to use RTIR, you may prefer the rtir mailing list,
where this has been answered.

-kevin

3

Thanks, rolled back to 4.0.19 and all works!!

View this message in context: http://requesttracker.8502.n7.nabble.com/RT-IR-Clean-install-non-existent-subroutine-RT-Queue-HasRight-tp56468p56472.html