RT interface for non-privileged users

Hello RT experts:

I want to allow our non-privileged users to be able to view their tickets
using RT web interface. They do not have a password to the system. What
changes should be made to accomplish this?

We have new 3.8.4 setup on mysql db. Still trying to figure out a lot of
things.

Thanks,
rq

For unprivileged users rt has a selfservice interface where unprivileged
user will be redirected to after login. to create a login (password) for
this users, have a look into the wiki and search for autogenerated password
or similar, which you can add to the autoreply template. this will sent to
each new user the password.

for all already created users you can use the Password Reset RTx from BPS
SVN (cant remember the correct name)

Torsten2009/7/22 testwreq wreq testwreq@gmail.com

Hello RT experts:

I want to allow our non-privileged users to be able to view their tickets
using RT web interface. They do not have a password to the system. What
changes should be made to accomplish this?

We have new 3.8.4 setup on mysql db. Still trying to figure out a lot of
things.

Thanks,
rq


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MFG

Torsten Brumm

http://www.brumm.me

Hi RT,i’m not sure, so far i know not.

Pls. add all the time also the rt users llist.

torsten2009/7/23 testwreq wreq testwreq@gmail.com

Hello Torsten,

Is there a way the unprivileged users can view tickets without logging in?

Rgds,
rt

On Thu, Jul 23, 2009 at 2:20 AM, Torsten Brumm < torsten.brumm@googlemail.com> wrote:

For unprivileged users rt has a selfservice interface where unprivileged
user will be redirected to after login. to create a login (password) for
this users, have a look into the wiki and search for autogenerated password
or similar, which you can add to the autoreply template. this will sent to
each new user the password.

for all already created users you can use the Password Reset RTx from BPS
SVN (cant remember the correct name)

Torsten

2009/7/22 testwreq wreq testwreq@gmail.com

Hello RT experts:

I want to allow our non-privileged users to be able to view their tickets
using RT web interface. They do not have a password to the system. What
changes should be made to accomplish this?

We have new 3.8.4 setup on mysql db. Still trying to figure out a lot of
things.

Thanks,
rq


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

MFG

Torsten Brumm

http://www.brumm.me