We are considering using RT and would like to generate tickets based on
reports from network and system monitoring systems.
If anyone has experience with that, I’d be interested in your comments
and knowing which systems are involved.
Thanks.
David Wall Computing & Communications…Client Services 206.543.8491
Univ. of Washington Box 352830 davidw@u.washington.edu
We are considering using RT and would like to generate tickets based on
reports from network and system monitoring systems.
Your monitoring system probably already has a way to do
email notifications. Point those to the RT email alias for
appropriate queues and make sure the ‘From:’ is something
reasonable to accept (or discard) the responses from the
RT activity and you are done.
Les Mikesell
les@futuresource.com