RT Installed now can't display in browser

Hello everyone,

I am a first time Linux/Ubuntu user. I have used RT at another company
and I want to use it at my new company. I installed Ubuntu 6.06 Server.
I then followed the install guide here :
http://wiki.bestpractical.com/index.cgi?UbuntuInstallGuide
and managed to successfully get through all of the steps upto the SSL
Mode section. At this point it says I can go to http://yourdomain.com/rt
I then installed ubuntu-desktop to try it out.

I want to use RT on an internal network only (and still receive emails).
I went to Firefox and loaded http://localhost/rt but unfortunately it
just says Page Can Not Be Displayed. If I go to http://localhost then I
get Parent Directory and Apache2-default/ listings.

I have a feeling that the problem might lie in my settings
in /etc/request-tracker3.4/RT_Site_Config.pm but I’m not really too
sure. I can paste the entire config file here if needed.

Apart from that I pretty much followed the guide exactly.

I’m really not sure where to go from here. If you need the contents of
any files just let me know and I can copy them here. I’m not an
experienced user so please bear with me.

Thank you in advance!

Regards,

Mark

I want to use RT on an internal network only (and still receive emails).
I went to Firefox and loaded http://localhost/rt but unfortunately it
just says Page Can Not Be Displayed. If I go to http://localhost then I
get Parent Directory and Apache2-default/ listings.

What does the relevant section of your apache config say? It sounds like
something wrong with that side of things.
Also, any relevant entries in your apache error logs?

Regards,

Andrew Nicols

    I want to use RT on an internal network only (and still
    receive emails).
    I went to Firefox and loaded http://localhost/rt but
    unfortunately it
    just says Page Can Not Be Displayed. If I go to
    http://localhost then I
    get Parent Directory and Apache2-default/ listings.

What does the relevant section of your apache config say? It sounds
like something wrong with that side of things.
Also, any relevant entries in your apache error logs?


Regards,

Andrew Nicols

ok it looks like I have missed a step…cpan install Apache::Session

I ran that and it seems to be giving me a few errors unfortunately

CPAN.pm: Going to build J/JU/JUNOS/junoscript-perl-6.4I0.tar.gz

Checking if your kit is complete…
Looks good
Warning: prerequisite Date::Manip 0 not found.
Warning: prerequisite IO::Tty 0 not found.
Warning: prerequisite Parse::Yapp::Driver 0 not found.
Warning: prerequisite XML::DOM 0 not found.
Warning: prerequisite XML::Parser::PerlSAX 0 not found.
Writing Makefile for junoscript-perl
---- Unsatisfied dependencies detected during
[J/JU/JUNOS/junoscript-perl-6.4I0.tar.gz] -----
IO::Tty
XML::DOM
XML::Parser::PerlSAX
Date::Manip
Parse::Yapp::Driver
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes]

CPAN.pm: Going to build J/JU/JUNOS/junoscript-perl-6.4I0.tar.gz

Checking if your kit is complete…
Looks good
Warning: prerequisite Date::Manip 0 not found.
Warning: prerequisite IO::Tty 0 not found.
Warning: prerequisite Parse::Yapp::Driver 0 not found.
Warning: prerequisite XML::DOM 0 not found.
Warning: prerequisite XML::Parser::PerlSAX 0 not found.
Writing Makefile for junoscript-perl
---- Unsatisfied dependencies detected during
[J/JU/JUNOS/junoscript-perl-6.4I0.tar.gz] -----
IO::Tty
XML::DOM
XML::Parser::PerlSAX
Date::Manip
Parse::Yapp::Driver
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes]

CPAN.pm: Going to build C/CW/CWEST/Apache-Session-1.81.tar.gz

Checking if your kit is complete…
Looks good
Warning: prerequisite Test::Deep 0.082 not found.
Warning: prerequisite Test::Exception 0.15 not found.
Writing Makefile for Apache::Session
---- Unsatisfied dependencies detected during
[C/CW/CWEST/Apache-Session-1.81.tar.gz] -----
Test::Exception
Test::Deep
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes]

CPAN.pm: Going to build A/AD/ADIE/Test-Exception-0.22.tar.gz

Checking if your kit is complete…
Looks good
Warning: prerequisite Sub::Uplevel 0.13 not found.
Warning: prerequisite Test::Builder 0.33 not found. We have 0.22.
Warning: prerequisite Test::Builder::Tester 1.04 not found.
Writing Makefile for Test::Exception
---- Unsatisfied dependencies detected during
[A/AD/ADIE/Test-Exception-0.22.tar.gz] -----
Test::Builder
Sub::Uplevel
Test::Builder::Tester
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes]

CPAN.pm: Going to build F/FD/FDALY/Test-Deep-0.095.tar.gz

Checking if your kit is complete…
Looks good
Warning: prerequisite Test::NoWarnings 0.02 not found.
Warning: prerequisite Test::Tester 0.04 not found.
Writing Makefile for Test::Deep
---- Unsatisfied dependencies detected during
[F/FD/FDALY/Test-Deep-0.095.tar.gz] -----
Test::Tester
Test::NoWarnings
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes]

CPAN.pm: Going to build F/FD/FDALY/Test-NoWarnings-0.082.tar.gz

Checking if your kit is complete…
Looks good
Warning: prerequisite Test::Tester 0.103 not found.
Writing Makefile for Test::NoWarnings
---- Unsatisfied dependencies detected during
[F/FD/FDALY/Test-NoWarnings-0.082.tar.gz] -----
Test::Tester
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes]

CPAN.pm: Going to build F/FD/FDALY/Test-NoWarnings-0.082.tar.gz

Checking if your kit is complete…
Looks good
Warning: prerequisite Test::Tester 0.103 not found.
Writing Makefile for Test::NoWarnings
---- Unsatisfied dependencies detected during
[F/FD/FDALY/Test-NoWarnings-0.082.tar.gz] -----
Test::Tester
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes]
Running make test
Delayed until after prerequisites
Running make install
Delayed until after prerequisites
Running install for module Test::Tester
Running make for F/FD/FDALY/Test-Tester-0.103.tar.gz
Is already unwrapped into
directory /home/rt/.cpan/build/Test-Tester-0.103
Has already been processed within this session
Running make test
Can’t test without successful make
Running make install
make had returned bad status, install seems impossible
Running make for F/FD/FDALY/Test-NoWarnings-0.082.tar.gz
Is already unwrapped into
directory /home/rt/.cpan/build/Test-NoWarnings-0.082

CPAN.pm: Going to build F/FD/FDALY/Test-NoWarnings-0.082.tar.gz

-- NOT OK

Running make test
Can’t test without successful make
Running make install
make had returned bad status, install seems impossible
Running make for F/FD/FDALY/Test-Deep-0.095.tar.gz
Is already unwrapped into
directory /home/rt/.cpan/build/Test-Deep-0.095

CPAN.pm: Going to build F/FD/FDALY/Test-Deep-0.095.tar.gz

-- NOT OK

Running make test
Can’t test without successful make
Running make install
make had returned bad status, install seems impossible
Running make for C/CW/CWEST/Apache-Session-1.81.tar.gz
Is already unwrapped into
directory /home/rt/.cpan/build/Apache-Session-1.81

CPAN.pm: Going to build C/CW/CWEST/Apache-Session-1.81.tar.gz

-- NOT OK

Running make test
Can’t test without successful make
Running make install
make had returned bad status, install seems impossible
rt@ubuntu-rt-server:~$

Any ideas on how I can make this part run correctly?

Thanks in advance,

Mark