RT Installation Problem

Hi all,

I am new to RT. I am trying to install RT2 on Redhat 7.2 platform. I did everyting as directed in the installation document. Installed all required perl modules and run ' make testdeps'. Upto his stage eveything went fine.

Upon installation of "rt", I am getting the following error message.

Any help guidence in this respect will be highly appreciated.

Best Regards


Screen dump of RT installation and Error Message :

# make install

mkdir -p file://opt/rt2/bin

mkdir -p file://opt/rt2/WebRT/data

mkdir -p file://opt/rt2/WebRT/sessiondata

mkdir -p file://opt/rt2/etc

mkdir -p file://opt/rt2/lib

mkdir -p file://opt/rt2/WebRT/html

mkdir -p file://opt/rt2/local/WebRT/html

/usr/bin/perl tools/initdb ‘mysql’ ‘/usr’ ‘localhost’ ‘’ ‘root’ ‘rt2’ create

Now creating a database for RT.

Enter the mysql password for root:

Creating mysql database rt2.

cp etc/acl.mysql ‘//opt/rt2/etc/acl.mysql’

/usr/bin/perl -p -i -e " s’!!DB_TYPE!!’“mysql”'g;\





s’!!DB_DATABASE!!’“rt2”'g;" file://opt/rt2/etc/acl.mysql

bin/initacls.mysql ‘/usr’ ‘localhost’ ‘’ ‘root’ '“abcdef824” ’ ‘rt2’ ‘//opt/rt2/etc/acl.mysql’

Enter the mysql administrator’s database password to create a new user for RT

ERROR 1045: Access denied for user: ‘root@localhost’ (Using password: YES)

Enter the mysql administrator’s database password to nondestructively reload the database

/usr/bin/mysqladmin: connect to server at ‘localhost’ failed

error: ‘Access denied for user: ‘root@localhost’ (Using password: YES)’

make: *** [acls] Error 1

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