Rt ignoring admincc

RT Users
1

Hi list,

I setup an RT system, running RT 3.04rc2, MySQL 3.23.55, apache 1.3.27 w/
mod_perl 1.27 static, perl 5.8.0 and postfix 2.0.5-pcre on OpenBSD 3.3.

It runs good except…

My user, Dan, is a super-user and is an admincc in the two active queues.
However, RT never sends me mail unless I am the requestor. It sends mail
to the one other admincc, but not me.

My maillog shows that there is not even an attempt to send me mail.

My messages log shows no errors from RT.

My apache logs also show no errors.

Any ideas of how I can fix this? I believe creating a similar user won’t
work because the email would be the same. I have also considered
attempting to compile MySQL 4.x, but am intimidated by the mysql docs on
compiling and migration.

I am going to migrate our RT system to FreeBSD 5.1 (hopefully) on a bigger
box, but I want to make sure all my ducks are in a row before I attempt to
move the database.

Thanks for your help.
Dan Dofton
Automation Assistant
Four County Library System
304 Clubhouse Rd
Vestal, NY 13850
(607) 723-8236 Ext 313
ddofton@4cls.org
www.4cls.org

2

Dan Dofton wrote:

My user, Dan, is a super-user and is an admincc in the two active queues.
However, RT never sends me mail unless I am the requestor. It sends mail
to the one other admincc, but not me.

This is a FAQ, and perusal of the Outgoing Mail Configuration
part of RT_Config.pm will give the answer.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Dan Dofton wrote:

My user, Dan, is a super-user and is an admincc in the two active
queues. However, RT never sends me mail unless I am the requestor. It
sends mail to the one other admincc, but not me.

This is a FAQ, and perusal of the Outgoing Mail Configuration
part of RT_Config.pm will give the answer.

Phil,
Thanks so much for taking the time to point me in the right direction.
It was the ‘$NotifyActor’ parameter setting that stymied me.

Dan Dofton
Four County Library System
Vestal, NY
www.4cls.org