RT Help, RT Broke after upgrading

I recently try to upgrade From RT 2.0.11 to 2.0.13. After this upgrade
RT stopped being able to accept mail? This is the error I now get from
the sendmail log:

to="|/usr/rt2/bin/rt-mailgate --queue support --action correspond",
ctladdr=
May 15 06:14:31 services sendmail[99805]: g4F6EK599748: g4F6EV599805:
DSN: unknown mailer error 2

Does anyone know how to fix this… or even what this means.

Thanks in advance for anyone’s help.

Daniel Charboneau

Did you comment out the UserFriendly line from config.pm?

A.

Aleš Mustar
direktor
Opensource-Technologies
Aleš Mustar s.p.-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Daniel J. Charboneau
Sent: Wednesday, May 15, 2002 2:26 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] RT Help, RT Broke after upgrading

I recently try to upgrade From RT 2.0.11 to 2.0.13. After this upgrade
RT stopped being able to accept mail? This is the error I now get from
the sendmail log:

to="|/usr/rt2/bin/rt-mailgate --queue support --action correspond",
ctladdr=
May 15 06:14:31 services sendmail[99805]: g4F6EK599748: g4F6EV599805:
DSN: unknown mailer error 2

Does anyone know how to fix this. or even what this means.

Thanks in advance for anyone’s help.

Daniel Charboneau

Daniel,

It looks like the sendmail error is trunkated. Is there more to the error
message? I read this log entry as sendmail complaining that rt-mailgate is
failing with an unknown error code. Does rt-mailgate exist in the path
specified: /usr/rt2/bin ? What are the permissions on the rt-mailgate file?
Mine shows as -rwxr-sr-x

George-----Original Message-----
From: Daniel J. Charboneau [mailto:dcharb@xceligent.com]
Sent: Wednesday, May 15, 2002 8:26 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] RT Help, RT Broke after upgrading

I recently try to upgrade From RT 2.0.11 to 2.0.13. After this upgrade RT
stopped being able to accept mail? This is the error I now get from the
sendmail log:

to="|/usr/rt2/bin/rt-mailgate --queue support --action correspond", ctladdr=

May 15 06:14:31 services sendmail[99805]: g4F6EK599748: g4F6EV599805: DSN:
unknown mailer error 2

Does anyone know how to fix this… or even what this means.

Thanks in advance for anyone’s help.

Daniel Charboneau

This email message may contain information that is confidential and
proprietary to Babcock & Brown or a third party. If you are not the
intended recipient, please contact the sender and destroy the original and
any copies of the original message. Babcock & Brown takes measures to
protect the content of its communications. However, Babcock & Brown cannot
guarantee that email messages will not be intercepted by third parties or
that email messages will be free of errors or viruses.