RT Help, RT Broke after upgrading

I recently try to upgrade From RT 2.0.11 to 2.0.13. After this upgrade
RT stopped being able to accept mail? This is the error I now get from
the sendmail log:

to="|/usr/rt2/bin/rt-mailgate --queue support --action correspond",
ctladdr=
May 15 06:14:31 services sendmail[99805]: g4F6EK599748: g4F6EV599805:
DSN: unknown mailer error 2

Does anyone know how to fix this… or even what this means.

Thanks in advance for anyone’s help.

Daniel Charboneau

Did you comment out the UserFriendly line from config.pm?

A.

Aleš Mustar
direktor
Opensource-Technologies
Aleš Mustar s.p.-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Daniel J. Charboneau
Sent: Wednesday, May 15, 2002 2:26 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] RT Help, RT Broke after upgrading

I recently try to upgrade From RT 2.0.11 to 2.0.13. After this upgrade
RT stopped being able to accept mail? This is the error I now get from
the sendmail log:

to=“|/usr/rt2/bin/rt-mailgate --queue support --action correspond”,
ctladdr=
May 15 06:14:31 services sendmail[99805]: g4F6EK599748: g4F6EV599805:
DSN: unknown mailer error 2

Does anyone know how to fix this. or even what this means.

Thanks in advance for anyone’s help.

Daniel Charboneau

Daniel,

It looks like the sendmail error is trunkated. Is there more to the error
message? I read this log entry as sendmail complaining that rt-mailgate is
failing with an unknown error code. Does rt-mailgate exist in the path
specified: /usr/rt2/bin ? What are the permissions on the rt-mailgate file?
Mine shows as -rwxr-sr-x

George-----Original Message-----
From: Daniel J. Charboneau [mailto:dcharb@xceligent.com]
Sent: Wednesday, May 15, 2002 8:26 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] RT Help, RT Broke after upgrading

I recently try to upgrade From RT 2.0.11 to 2.0.13. After this upgrade RT
stopped being able to accept mail? This is the error I now get from the
sendmail log:

to=“|/usr/rt2/bin/rt-mailgate --queue support --action correspond”, ctladdr=

May 15 06:14:31 services sendmail[99805]: g4F6EK599748: g4F6EV599805: DSN:
unknown mailer error 2

Does anyone know how to fix this… or even what this means.

Thanks in advance for anyone’s help.

Daniel Charboneau

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