Hey RT gang,
I'm interested in catching transactions that occurs when the membership
of a group changes. Purpose: I need my ticket owners to be able to
select from a list of group members as to whom they want to do the QA
test on a ticket. I don’t know how to make the group visable for that
selection in a ticket, so I created a CF that mirrors the group
membership. Best Practices dictates that any redundancy should be
controlled, SSSOOO when the group membership changes, I want to modify
the CF. I figured if I could capture the group transaction, I could see
what it is doing and duplicate it in the CF. Has anyone done anything
like this? Does anyone know how to grab a group transaction? Thanks.
Kenn
LBNL
RT doesn’t have scrips for anything but tickets. You could use Hook::Lexwrap
to monitor the methods in Groups_Overlay.pm, but that isn’t going to give
you any ticket context, so then you would have to search for the affected
tickets.On Tue, Jun 17, 2008 at 11:50 AM, Kenneth Crocker KFCrocker@lbl.gov wrote:
Hey RT gang,
I'm interested in catching transactions that occurs when the
membership
of a group changes. Purpose: I need my ticket owners to be able to
select from a list of group members as to whom they want to do the QA
test on a ticket. I don’t know how to make the group visable for that
selection in a ticket, so I created a CF that mirrors the group
membership. Best Practices dictates that any redundancy should be
controlled, SSSOOO when the group membership changes, I want to modify
the CF. I figured if I could capture the group transaction, I could see
what it is doing and duplicate it in the CF. Has anyone done anything
like this? Does anyone know how to grab a group transaction? Thanks.
Kenn
LBNL
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Todd,
Yes, I figured my code would all be new, I just wanted to know if RT
had any way of distinguishing a transaction modifying a group as opposed
to a trans modifying a ticket. I can code the other stuff. Thanks.
Kenn
LBNLOn 6/17/2008 10:12 AM, Todd Chapman wrote:
RT doesn’t have scrips for anything but tickets. You could use
Hook::Lexwrap to monitor the methods in Groups_Overlay.pm, but that
isn’t going to give you any ticket context, so then you would have to
search for the affected tickets.
On Tue, Jun 17, 2008 at 11:50 AM, Kenneth Crocker <KFCrocker@lbl.gov mailto:KFCrocker@lbl.gov> wrote:
Hey RT gang,
I'm interested in catching transactions that occurs when the
membership
of a group changes. Purpose: I need my ticket owners to be able to
select from a list of group members as to whom they want to do the QA
test on a ticket. I don't know how to make the group visable for that
selection in a ticket, so I created a CF that mirrors the group
membership. Best Practices dictates that any redundancy should be
controlled, SSSOOO when the group membership changes, I want to modify
the CF. I figured if I could capture the group transaction, I could see
what it is doing and duplicate it in the CF. Has anyone done anything
like this? Does anyone know how to grab a group transaction? Thanks.
Kenn
LBNL
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At 6/17/2008 11:50 AM, Kenneth Crocker wrote:
Hey RT gang,
I'm interested in catching transactions that occurs when
the membership
of a group changes. Purpose: I need my ticket owners to be able to
select from a list of group members as to whom they want to do the QA
test on a ticket. I don’t know how to make the group visable for that
selection in a ticket, so I created a CF that mirrors the group
membership. Best Practices dictates that any redundancy should be
controlled, SSSOOO when the group membership changes, I want to modify
the CF. I figured if I could capture the group transaction, I could see
what it is doing and duplicate it in the CF. Has anyone done anything
like this? Does anyone know how to grab a group transaction? Thanks.
Kenn
LBNL
If you can live with a delay in updating the CF values, you could set
up a cron job to periodically refresh the CF value list with the
group membership…
Steve
Stephen,
That's a thought. I may have to create some jobs down the line, so that
would be another way. Thanks.
KennOn 6/17/2008 10:52 AM, Stephen Turner wrote:
At 6/17/2008 11:50 AM, Kenneth Crocker wrote:
Hey RT gang,
I'm interested in catching transactions that occurs when the
membership
of a group changes. Purpose: I need my ticket owners to be able to
select from a list of group members as to whom they want to do the QA
test on a ticket. I don’t know how to make the group visable for that
selection in a ticket, so I created a CF that mirrors the group
membership. Best Practices dictates that any redundancy should be
controlled, SSSOOO when the group membership changes, I want to modify
the CF. I figured if I could capture the group transaction, I could see
what it is doing and duplicate it in the CF. Has anyone done anything
like this? Does anyone know how to grab a group transaction? Thanks.
Kenn
LBNL
If you can live with a delay in updating the CF values, you could set up
a cron job to periodically refresh the CF value list with the group
membership…
Steve