RT Group ID's huge

RT Users
1

Hi all,

I just noticed that our RT 3.8.4 system has strangly large group ID numbers.
We’ve been running RT a long long time (since 2006), but there is no way we
have as many groups as RT is reporting.

Just taking a peek under: Configuration->Groups I see about 70 active
groups. There are probably only a couple groups I’ve disabled. I’m the
only RT administrator, so I know the history of our RT system very well.

I also see that when I create new groups, the group ID’s are huge numbers.
I’ve always just assumbed that RT is doing something cleaver when it
assigns a group ID (not sequential). …but I just created two new groups
and they did get sequential group IDs of 278704 and 278705. I just
created a new group a few days ago, and it got a group ID of 278576. So,
I’m not sure what RT is doing. Seems sequential sometimes, but not
other times.

When I look at this page:

Configuration -> Tools -> System Configuration

I see…

  RT Size
  Tickets            63817
  Queues             79
  Transactions       1328880
  Groups             266937
  Privileged Users   226
  Unprivileged Users 11042

All of those stats seem reasonable except “Groups 266937”.

So I’m wondering if something is messed up with our database?

Any thoughts?

This is RT 3.8.4, though it was RT 3.4.5 before. (We did
an upgrade a couple years ago or so…)

Thanks,

--Mark

Mark A Bentley
AT&T Labs, CTO Mobility Lab, Redmond, WA

2

I just noticed that our RT 3.8.4 system has strangly large group ID
numbers.
We’ve been running RT a long long time (since 2006), but there is no way we
have as many groups as RT is reporting.

Just taking a peek under: Configuration->Groups I see about 70 active
groups. There are probably only a couple groups I’ve disabled. I’m the
only RT administrator, so I know the history of our RT system very well.

RT uses groups internally for lots of things, not just your user defined
groups. All of the ticket roles are groups. All of the queue roles are
groups. Given the number of tickets you have, the number of groups is
not artificially high.

Thomas