I just noticed that our RT 3.8.4 system has strangly large group ID numbers.
We’ve been running RT a long long time (since 2006), but there is no way we
have as many groups as RT is reporting.
Just taking a peek under: Configuration->Groups I see about 70 active
groups. There are probably only a couple groups I’ve disabled. I’m the
only RT administrator, so I know the history of our RT system very well.
I also see that when I create new groups, the group ID’s are huge numbers.
I’ve always just assumbed that RT is doing something cleaver when it
assigns a group ID (not sequential). …but I just created two new groups
and they did get sequential group IDs of 278704 and 278705. I just
created a new group a few days ago, and it got a group ID of 278576. So,
I’m not sure what RT is doing. Seems sequential sometimes, but not
When I look at this page:
Configuration -> Tools -> System Configuration
RT Size Tickets 63817 Queues 79 Transactions 1328880 Groups 266937 Privileged Users 226 Unprivileged Users 11042
All of those stats seem reasonable except “Groups 266937”.
So I’m wondering if something is messed up with our database?
This is RT 3.8.4, though it was RT 3.4.5 before. (We did
an upgrade a couple years ago or so…)
Mark A Bentley
AT&T Labs, CTO Mobility Lab, Redmond, WA