At the request of a customer, I created a ‘Getting Started’ guide for
the customer’s RT system that walks the new user through the process of
creating and working with a ticket. It is used in a two-hour training
session for system operators that may therwise be overwhelmed by the
full user guide available at fsck.com.
The XML file is in DocBook format, with variables at the top for
specifying local server and queue names at the beginning of the document
making it easy to customize for a particular site.
The customer has authorized me to 'give something back to the community’
in my name. The XML file with an example PDF generated for those that
don’t have immediate access to the DocBook tools is available at
http://www.hnsc.de/rt.html for those interested.
Of course, feedback is welcome…
Scott Hardin firstname.lastname@example.org
Hard 'n Software Consulting GmbH