RT for non-professional users

RT Users
1

Hi,

I am new to RT. Looking at the mailing list archive I wonder if RT can be
used by non professional users who simply want to install and use this
tool as is.

Going over the rt-users mailing list, it sometimes feels like we need a
unix specialits to maintain this tool.

I would like to know if, as an average usix user, I can use this tool
daily (RT looks as if it fits to our requrements at full).

Any comment will be welcome,

Thanks,
Ayal.

2

At 01:18 07.11.2002 +0200, you wrote:

I am new to RT. Looking at the mailing list archive I wonder if RT can be
used by non professional users who simply want to install and use this
tool as is.

I’d say no. You will have to invest some time in the installation and the
initial setup of the system.

Going over the rt-users mailing list, it sometimes feels like we need a
unix specialits to maintain this tool.

The unix-side is not so much a problem. If you use unix-machines you need
this guy anyway. For the setup, though, its very helpful having someone
with apache know-how. And for RT itself someone should invest the work in
understanding the rights concepts etc.

I would like to know if, as an average usix user, I can use this tool
daily (RT looks as if it fits to our requrements at full).

Yes, you will be able to use. But if you want to administrate it, you
should be willing to do some work in advance.

Best regards,
Nils

3

Hi,

I am new to RT. Looking at the mailing list archive I wonder if RT can be
used by non professional users who simply want to install and use this
tool as is.

Going over the rt-users mailing list, it sometimes feels like we need a
unix specialits to maintain this tool.

I would like to know if, as an average usix user, I can use this tool
daily (RT looks as if it fits to our requrements at full).

Any comment will be welcome,

If by “non-professional” you mean someone without (or with minimal) Unix
knowledge, then I must be honest and say it will be difficult for you to
use it. Installation will require some knowledge of a few applications.
Once installed, you’ll use it but soon enough you’ll realize that there
is some “feature” you wish it could provide…
That calls for administering it. See… you are advancing to another level?

Actually, you don’t need to know so much to use RT is you are not familiar
with Unix Systems. RT is such a cool product and one, Jesse Vincent[1]
will be more than willing to do everything for you if you can sign a
contract with him to give you the functionality of RT. I am sure you can
avail your box and he will set it up also.

    cheers
   - wash

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