RT for Claude - RT MCP Server Now Available for AI Integration

Announcements
1

We are very excited to publish an MCP server for RT, allowing you to plug into RT directly from your favorite robot coding assistant like Claude Code or even Claude Cowork. With this installed, you can create tickets, search for tickets, comment and reply, all right from your Claude (or other AI) session.

We’re testing on RT 6, so that’s the best version to run against. You can get it from GitHub or npm.

A blog post is now available with a video.

We’re having a great time using it here, both from the terminal and desktop side. We would love to hear your feedback!

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Thanks for the great work, it’s been really useful!

Any plans to support custom fields on add_comment or add_reply tools?

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Yes, we could expand those in a future release. The RT REST 2 API already supports it, so we can update the MCP to expose it. For now you can have your AI add the comment and then use update_ticket to change the custom field.

Which AI assistant are you using?

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I’m using Cursor for now, and i will expand usage to Claude Code and DAIV assistants too.

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6

That’s so great . It makes the work more convenient.

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Any forecast for custom field support in add_comment or add_reply? I can contribute to the repo.

8

We have some pending new features that will rely on updates in the soon-to-be-released RT 6.0.3, so we’re holding off releasing a new version until that is out. But you’re welcome to submit a PR if want to take a shot. The repo is in github (also linked above).