Like many of you, I suspect, many of the requests our organization’s RT
system receives are associated with a particular computer or other piece of
equipment. We have a separate home-grown inventory database wherein we
assign a unique number to each piece of equipment and enter relevant
information about the item.
We’ve created a custom field in RT to associate a ticket with a particular
piece of hardware, but I think it would be handy to be able to view the
equipment details from within RT rather than doing a separate lookup in the
I found Asset Tracker (http://asset-tracker.sourceforge.net/), but it seems
to be designed for RT2.
Does anyone know of an inventory/asset tracking package that works with RT3?
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA (4456.013’N 9324.736’W)
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270