RT feature question on rights inheritance

RT Users
1

I am currently using RT 3.6.1 from debian stable.

Is it possible in this version or a future version for a queue not to
inherit the global queue rights?

Keith

2

I am currently using RT 3.6.1 from debian stable.

Is it possible in this version or a future version for a queue not to
inherit the global queue rights?

It’s not currently planned. Can you describe in a bit more detail what
you’re trying to accomplish? There might be another way to get you the
behaviour you want.

Best,
Jesse

3

Hey Jesse,

My current configuration has about two dozen queues defined. All but one
of the queues essentially have the same rights granted (all admins can
see, create and update tickets). However, one queue is visible/usable by
a small group of users and hidden/unusable to the rest.

If I have to make an update to the settings of the general queues (like
add ShowOutgoingEmail), I have to go into each queue separately to grant
the right. I am not able to use the global rights since that will apply
the new rights to the hidden queue.

If there was a queue configuration option to not inherent the global
rights, I could use it on my special queue and manage the rest from the
global rights.

Let me know if you have any questions.

KeithFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, November 20, 2007 10:32 AM
To: Schincke, Keith D. (JSC-IT)[MEI]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT feature question on rights inheritance

I am currently using RT 3.6.1 from debian stable.

Is it possible in this version or a future version for a queue not to
inherit the global queue rights?

It’s not currently planned. Can you describe in a bit more detail what
you’re trying to accomplish? There might be another way to get you the
behaviour you want.

Best,
Jesse

Keith

The rt-users Archives

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4

Hey Jesse,

My current configuration has about two dozen queues defined. All but one
of the queues essentially have the same rights granted (all admins can
see, create and update tickets). However, one queue is visible/usable by
a small group of users and hidden/unusable to the rest.

Generally, what we’d recommend is to grant these rights to CC/AdminCc
and then to make your admin groups AdminCcs of the relevant queues. I
think that would take care of this config for you relatively neatly.

Best,
Jesse

5

I will give it a test drive after I get my mirrored instance up an
running.

Thanks for the suggestion.

KeithFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, November 20, 2007 11:18 AM
To: Schincke, Keith D. (JSC-IT)[MEI]
Cc: Jesse Vincent; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT feature question on rights inheritance

Hey Jesse,

My current configuration has about two dozen queues defined. All but
one of the queues essentially have the same rights granted (all admins

can see, create and update tickets). However, one queue is
visible/usable by a small group of users and hidden/unusable to the
rest.

Generally, what we’d recommend is to grant these rights to CC/AdminCc
and then to make your admin groups AdminCcs of the relevant queues. I
think that would take care of this config for you relatively neatly.

Best,
Jesse

If I have to make an update to the settings of the general queues
(like add ShowOutgoingEmail), I have to go into each queue separately
to grant the right. I am not able to use the global rights since that
will apply the new rights to the hidden queue.

If there was a queue configuration option to not inherent the global
rights, I could use it on my special queue and manage the rest from
the global rights.

Let me know if you have any questions.

Keith

-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, November 20, 2007 10:32 AM
To: Schincke, Keith D. (JSC-IT)[MEI]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT feature question on rights inheritance

I am currently using RT 3.6.1 from debian stable.

Is it possible in this version or a future version for a queue not
to inherit the global queue rights?

It’s not currently planned. Can you describe in a bit more detail what

you’re trying to accomplish? There might be another way to get you the

behaviour you want.

Best,
Jesse

Keith

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31,
we’ll

take up to 20 percent off the price. This sale won’t last long, so
get
in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.

Buy a copy at http://rtbook.bestpractical.com

–