RT failure following Fedora updates

RT Users
1

Running RT 3.6.5 on a Fedora Core 6 server (mod_perl), which has been
working fine for months. Rebooted the server, which identified several
updates needing install:

Mar 20 02:04:19 Updated: perl.i386 5.8.8-12
Mar 20 02:04:26 Updated: samba-common.i386 3.0.24-11.fc6
Mar 20 02:04:32 Updated: firefox.i386 1.5.0.12-7.fc6
Mar 20 02:04:34 Updated: system-config-securitylevel-tui.i386 1.6.27-3
Mar 20 02:04:35 Updated: selinux-policy.noarch 2.4.6-108.fc6
Mar 20 02:04:36 Updated: nss_ldap.i386 257-4.fc6
Mar 20 02:04:38 Installed: paps-libs.i386 0.6.8-1.fc6
Mar 20 02:04:39 Updated: flash-plugin.i386 9.0.115.0-release
Mar 20 02:04:40 Updated: kernel-headers.i386 2.6.22.14-72.fc6
Mar 20 02:04:41 Updated: samba-client.i386 3.0.24-11.fc6
Mar 20 02:04:43 Updated: system-config-securitylevel.i386 1.6.27-3
Mar 20 02:04:44 Updated: paps.i386 0.6.8-1.fc6
Mar 20 02:05:35 Installed: kernel.i686 2.6.22.14-72.fc6
Mar 20 02:05:38 Updated: samba.i386 3.0.24-11.fc6
Mar 20 02:05:43 Installed: kernel-devel.i686 2.6.22.14-72.fc6
Mar 20 02:05:51 Updated: selinux-policy-targeted.noarch 2.4.6-108.fc6
Mar 20 02:05:56 Updated: firefox-devel.i386 1.5.0.12-7.fc6
Mar 20 02:05:57 Updated: xorg-x11-xfs.i386 1.0.5-1.fc6

Performed the listed updates, rebooted, and now find that I’m unable to
access RT, entering the normal URL gives just an empty blank page.

The other application hosted on this server (bugzilla) is working
normally and can be accessed remotely.

Could really use some pointers as to what might have gone wrong, or
where to look for a solution.

Thanks for any help …
Bill Davis

2

Hello!2008/3/20, Bill Davis daviswj@comcast.net:

Mar 20 02:04:19 Updated: perl.i386 5.8.8-12
Performed the listed updates, rebooted, and now find that I’m unable to
access RT, entering the normal URL gives just an empty blank page.

Reinstall Scalar::Util with CPAN or CPANPLUS shell.

Alexandr Ciornii, http://chorny.net

3

Thanks …

Running “make testdeps” reports everything found, including Scalar::Util

Running “cpan -i Scalar::Util” reports Scalar::Util up to date

Problem is still the same …

Bill Davis

Alexandr Ciornii wrote:

Hello!

2008/3/20, Bill Davis <daviswj@comcast.net>:



 Mar 20 02:04:19 Updated: perl.i386 5.8.8-12
 Performed the listed updates, rebooted, and now find that I'm unable to
 access RT, entering the normal URL gives just an empty blank page.
    
Reinstall Scalar::Util with CPAN or CPANPLUS shell.
4

Thanks …

Running “make testdeps” reports everything found, including
Scalar::Util
Running “cpan -i Scalar::Util” reports Scalar::Util up to date

Problem is still the same …

you need to force install it. RedHat builds Scalar::Util wrong by
default.

PGP.sig (186 Bytes)

5

Bingo … that did it. Thanks to you both :slight_smile: … I would have spent
all day trying to find that …

Bill Davis

Jesse Vincent wrote: