Hi
I see several questions around the web, with incomplete answers to this. Which suggests people have tried and succeeded, or given up.
RT 4.2.11
RT External Auth 0.25
What I am trying to achieve is the use of RT External auth to pull in or refresh user details on login, I am aware I could use ldap import but a more real time process makes more sense to me.
My goal is to be able to pull in ldap fields into custom fields, eg department, Company, for use elsewhere.
I can map existing attr no problem, but its when I get to custom fields that I run into issue
Everything I have read suggests it should be either UserCF.CustomFieldName CF.CustomFieldName UserCF.{CustomFieldName} CF.{CustomFieldName} or even {CustomFieldName}
Am I barking up the wrong tree, is this actually not possible, do I need to declare it somewhere else first or am I just getting the syntax wrong
Here is what I have defined as the attr_map
'attr_map' => {
'Name' => 'sAMAccountName',
'EmailAddress' => 'mail',
'RealName' => 'cn',
'WorkPhone' => 'telephoneNumber',
'MobilePhone' => 'mobile',
'Address1' => 'streetAddress',
'City' => 'l',
'State' => 'st',
'Zip' => 'postalCode',
'Country' => 'co',
'CF.Department' => 'department',
If anyone has managed success in this in the past id appreciate knowing what I am missing.
Here is a snip of the log I get
It shows the department string is being pulled from Ldap (AD in this instance) and then failing due like 748 in Record.pm (which I assume is me putting the wrong prefix to the CF sending it the wrong way)
[4828] [Tue Sep 29 02:00:17 2015] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): snip (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301)
[4828] [Tue Sep 29 02:00:17 2015] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , CF.Department: IT, City: Hindmarsh, Country: Australia, EmailAddress: snip, MobilePhone: snip , Name: snip, RealName: snip, State: South Australia, WorkPhone: snip , Zip: 5007 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:868)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/…/lib/RT/Record.pm line 748. (/opt/rt4/sbin/…/lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/…/lib/RT/Record.pm line 748. (/opt/rt4/sbin/…/lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/…/lib/RT/Record.pm line 748. (/opt/rt4/sbin/…/lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/…/lib/RT/Record.pm line 748. (/opt/rt4/sbin/…/lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/…/lib/RT/Record.pm line 748. (/opt/rt4/sbin/…/lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/…/lib/RT/Record.pm line 748. (/opt/rt4/sbin/…/lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [error]: RT::User::CF.Department Unimplemented in RT::Record. (/opt/rt4/sbin/…/lib/RT/Record.pm line 983)
Regards
Anton
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