RT External Auth and uid problem

RT Users
1

Hello,

I installed External Auth, Works ok, but I have a problem with my users.
There’s +5.000 users in LDAP that I need allow use of RT, but now I
realized that RT does not allow create users with numbers in field
“Name”. So, all my users have numbers in “uid” attribute in LDAP. I
don’t have a field with “Jdoe” as uid , but uid=00112245, and cn= “John
Doe”, mail=johndow@example.com .

##RELEVANT PARTS OF MY CONFIG###

Set($AutoCreateNonExternalUsers, 1);

Set($AutoCreate, {Privileged => 1});

####MAP TO ATTRIBUTES#####

                                                   'attr_match_list'

=> [ ‘Name’, ‘EmailAddress’, ‘RealName’],

                                                    # The mapping of

RT attributes on to LDAP attributes

                                                    'attr_map'

=> { ‘Name’ => ‘uid’, ‘EmailAddress’ => ‘mail’, ‘RealName’ => ‘cn’,
‘ExternalAuthId’ => ‘uid’ }

In the extension ExternalAuth I changed all the strings “Name” for
“NickName” and seems work, but I still cant’t create users.

I thought a solution creating a local/lib overlay for create a user with
NickName to use as uid number, and keep RealName for cn, and
EmailAdddress for mail.

What function in lib is used to create the users? Can you give me some
tips?

Thanks for your help,

Luciano Silva

Luciano@cpd.ufrgs.br

2 
                                                      'attr_match_list'           => [

‘Name’, ‘EmailAddress’, ‘RealName’],

                                                       # The mapping of RT attributes on to

LDAP attributes

                                                       'attr_map'                  =>  {

‘Name’ => ‘uid’, ‘EmailAddress’ => ‘mail’, ‘RealName’ => ‘cn’, ‘ExternalAuthId’ => ‘uid’ }

In the extension ExternalAuth I changed all the strings “Name” for “NickName” and seems work,
but I still cant’t create users.

Do you meant you literally replaced all occurrences of Name with
NickName in the extension? That will never work.

If you have a non-numeric field, just fix attr_map so that Name =>
‘non_numeric_ldap_field’

Also, you almost certainly don’t want attr_match_list to consider
RealName to be unique. That would mean that you can’t have two users
in RT with the name Kevin Falcone since the extension will try to
resolve them to the same AD user.

-kevin