Just a small not for other admins: If you lock a ticket with RT-Extension-TicketLocking-0.12, the lock show like (1) for other users.
You can fix this by copy ShowLock to your local area
mkdir -p /opt/rt4/local/html/Elements cp -local/plugins/RT-Extension-TicketLocking/html/Elements/ShowLock /opt/rt4/local/html/Elements
and change it like
/opt/rt4/local/html/Elements/ShowLock:45 - <&|/l, $TicketLabel, $u_str, $ago &>[_1] has been locked by [_2] for [_3]</&>. + <%$TicketLabel%> has been locked by <%$u_str |n%> for <%$ago%>.
(1) Lock for other users
smime.p7s (2.23 KB)