I’m using the RT::Extension::Tags (rt-extension-tags) extension and only recently I noticed that sometimes a newly added tag is “lost”; not processed.
CF defined like this
Type : "Enter multiple tags"
Field values source: “Provide list of values below” (about 30 values)
How to replicate
Load “Basic” page
Click on the CF
Enter a few chars, enough to get a short-list
Arrow down to select one item
Click on the page background (the entry box loses the focus)
Click “Save Changes”
In at least one case I “lost” the tag even if I hit “enter” or “tab” after selecting the new value. When I do this the tag rendering kicks in. I was not able to catch this case with the debugger.
Note that the UI correctly does not acknowledge the addition of a new tag.
Too bad most of the time the operators don’t pay close attention to the yellow notification box…
Has anybody ever run into this issue?