This page: Request Tracker... So much more than a help desk — Best Practical Solutions
Mentions as one of the features listed:-
" * Satisfaction surveys"
Accept end-user feedback and store the responses right on the associated support ticket with the free RT-Extension-Survey.
But I can’t seem to find any mention of this extension in any of the CPAN or Github Repositories.
Anyone know where/how I can obtain it?
Thanks,
R.
Hello, I have implemented a few days ago this RT extension that may help you: README - metacpan.org
@Rob_Lister, after reading your post I’ve asked directly to BP for this plugin and they sent me a private download link. It needs some work on translation but it’s useful for me.
@Rob_Lister, welcome, I forgot to share this before, I’m sorry. We’re testing this feature and I don’t know if we can share it (I’m waiting for an answer from BP).