RT::Extension::RepliesToResolved and REST interface

RT Users
1

Hi there,

The RT::Extension::RepliesToResolved extension looks really useful, and
just what we need.

However it looks like it will only operate if the incoming message is
received over via the Email interface. Our correspondence comes in via
the REST interface. Is it possible to implement the same functionality
via this interface?

Thanks!

Patrick J Cherry
Head of quality assurance http://www.bytemark.co.uk/
Bytemark Hosting tel: +44 (0) 1904 890 890

2

(replying to myself)On Tue 27 Aug 2013 at 11:23, Patrick J Cherry wrote:

Hi there,

The RT::Extension::RepliesToResolved extension looks really useful, and
just what we need.

However it looks like it will only operate if the incoming message is
received over via the Email interface. Our correspondence comes in via
the REST interface. Is it possible to implement the same functionality
via this interface?

I was just confused. It took me a while to make it work, but I think
the critical bit is putting the configuration clauses in
RT_SiteConfig.pm

Thanks!

Patrick J Cherry
Head of quality assurance http://www.bytemark.co.uk/
Bytemark Hosting tel: +44 (0) 1904 890 890