we installed the RT-Extension-RepeatTicket (1) which create recurring tickets - looks fine (-:
Is there a way to create a search-query to find all the enabled recurring tickets?
The docu (2) said only
To help you find this initial ticket, which may have been resolved long
ago, a custom field is created on each ticket
in the recurrence with link called “Original Ticket.”
In the code (3), I found an object
which has a member
telling me about the state.
I’m interesting in all enabled recurring tickets which will be able to create new childs by running bin/rt-repeat-ticket.
Is there a query or a 5-line-perl-code showing me this information
smime.p7s (2.23 KB)