RT::Extension::QuickUpdate install not working

Hi guys,

I’m trying to install RT::Extension::QuickUpdate on RT 4.0.4.

I’ve got another plugin installed RT::Authen::ExternalAuth - which works
fine.

I’ve added RT::Extension::QuickUpdate to @plugins - and it is listed
under tools configuration…

It does not create any folder under
/var/cache/request-tracker4/mason_data/obj/1972688873/ - where my other
plugin has a folder…

I have removed mason_data and let RT request it upon restart - just to
be sure it was cleared.

The install of the module gave me these files:
RT-Extension-QuickUpdate/
RT-Extension-QuickUpdate/html
RT-Extension-QuickUpdate/html/Ticket
RT-Extension-QuickUpdate/html/Ticket/Elements
RT-Extension-QuickUpdate/html/Ticket/Elements/QuickUpdate
RT-Extension-QuickUpdate/html/Callbacks
RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate
RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket
RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket/Elements
RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket/Elements/ShowSummary
RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket/Elements/ShowSummary/RightColumnTop
RT-Extension-QuickUpdate/lib
RT-Extension-QuickUpdate/lib/RT
RT-Extension-QuickUpdate/lib/RT/Extension
RT-Extension-QuickUpdate/lib/RT/Extension/QuickUpdate.pm

under plugins.

I hope you can give me some hints, as to what to try next.

Regards,
Klavs Klavsen, GSEC - kl@vsen.dk - http://www.vsen.dk - Tlf. 61281200

“Those who do not understand Unix are condemned to reinvent it, poorly.”
–Henry Spencer

I’m trying to install RT::Extension::QuickUpdate on RT 4.0.4.

I’ve got another plugin installed RT::Authen::ExternalAuth - which works
fine.

I’ve added RT::Extension::QuickUpdate to @plugins - and it is listed
under tools configuration…

Show how you’ve added it to @Plugins (not @plugins) and the plugin
list from your config.

It does not create any folder under
/var/cache/request-tracker4/mason_data/obj/1972688873/ - where my other
plugin has a folder…

I have removed mason_data and let RT request it upon restart - just to
be sure it was cleared.

Ensure that your /opt/rt4/share/html/Ticket/Elements/ShowSummary file
contains a RightColumnTop callback (or any local override of that
file). It’s possible you have a local customization blocking it.

-kevin