Summary: GroupsByQueue is an innovative extension designed to create and manage two user groups in the queue system:

  • Read-Only Access Group (_R): This group is tailored for users who need to view tickets without making any changes. Ideal for team members who need to stay informed without directly modifying ticket content.
  • Read-Write Access Group (_RW): Created for users who require full access to read and modify tickets. This group is perfect for those actively working on resolving issues or updating ticket statuses.

Git, source code: We still have some work to do to polish the source code, we’ll post that when we’re done. If you need this plugin earlier, let us know and we’ll share the current state of the code.

For more details click here.

The extension is available for RT 5.0.x.

If you have any questions regarding the extension, please contact us: here.