I am trying to figure out the best way to get a link created to an
asset at the time a ticket is created. I am using RT-Extension-Assets
in RT 4.2, and am having trouble finding information regarding this
extension and doing what I want to do. I am having trouble making the
connection from the requester to the asset. I am hoping somebody can
give me an idea how to proceed.
jgz
I am trying to figure out the best way to get a link created to an asset
at the time a ticket is created. I am using RT-Extension-Assets in RT
4.2, and am having trouble finding information regarding this extension
and doing what I want to do. I am having trouble making the connection
from the requester to the asset. I am hoping somebody can give me an
idea how to proceed.
If you’re working with the new RT-Extension-Assets release candidate
mentioned here:
http://blog.bestpractical.com/2013/09/rt-420rc5-released-assets-extension.html
then there are a few ways. The easiest is to search for the asset first.
Then from the asset display page the Actions menu has a “Create linked
ticket” action that will handle the linking.
If you already have a ticket, you can go to the links page and in Refers
To (or other) type “asset:4” and it will link to asset with the id 4.
As for connecting the requestor to the asset, they will likely have a
role on the asset like “Held By”. If you add the UserAssets portlet to
the User Summary page, the assets will show up there. Details on this
config are in the README.
We’ll have more docs when the official release comes out.