RT export article to FM body does not work

RT Developers
1

Hi Guys,

Sorry if this has already been answered - I’ve done quite a bit of reading
and searching and have not come up with an answer.

I’m running RT on Debian Sarge. I started with RT 3.0.8, then eventually
upgraded to 3.0.11, then upgraded to 3.4.2 via apt-get install
’request-tracker3.4’ . Unfortunately the package is separate from the
existing ‘request-tracker3’ package, and so it did not upgrade the
existing installation - only install another instance. I had the
transaction issue due to lack of InnoDB as posted earlier (when you click
reply, it would create an empty reply without submitting anything), so I
upgraded the tables to the correct format.

I then downloaded and compiled RTFM, set the schema & acls, created a
custom ‘body’ field etc. So anyway here is the issue:

  1. When I click “Extract article” on an existing RT ticket (including new
    InnoDB tickets - I tested), and select the RT post as the “body” of the
    article, the body is empty when submitted.

  2. When I manually populate an article, then in an RT ticket attempt to
    reference the article, it will extract “#: —” and nothing more.

Any ideas? It is probably something simple I have completely missed.

Thanks,

-Patrick

2

Oops sorry guys was reading both lists and accidentally sent to devel
instead of users. My apologies.
-Patrick

3

Hi Guys,

Sorry if this has already been answered - I’ve done quite a bit of reading

and searching and have not come up with an answer.

I’m running RT on Debian Sarge. I started with RT 3.0.8, then eventually
upgraded to 3.0.11, then upgraded to 3.4.2 via apt-get install
’request-tracker3.4’ . Unfortunately the package is separate from the
existing ‘request-tracker3’ package, and so it did not upgrade the
existing installation - only install another instance. I had the
transaction issue due to lack of InnoDB as posted earlier (when you click
reply, it would create an empty reply without submitting anything), so I
upgraded the tables to the correct format.

I then downloaded and compiled RTFM, set the schema & acls, created a
custom ‘body’ field etc. So anyway here is the issue:

  1. When I click “Extract article” on an existing RT ticket (including new
    InnoDB tickets - I tested), and select the RT post as the “body” of the
    article, the body is empty when submitted.

  2. When I manually populate an article, then in an RT ticket attempt to
    reference the article, it will extract “#: —” and nothing more.

Any ideas? It is probably something simple I have completely missed.

Thanks,

-Patrick