RT + Exchange 2003

RT Users
1

Does anyone have a recipe for getting RT working correctly with Exchange 2003? I’ve the AD, and messages send FROM the RT system, however I get bounces when replying TO messages. I’ll document the whole process on the wiki once I verify it is working.

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Tel: (408) 240-1239
Cell: (650) 704-6633

2

Maybe an example of the full ‘bounce’ message, (headers included), would be
helpful for the rt-mail people on the list?

Richard Foley
Ciao - shorter than aufwiedersehen

Does anyone have a recipe for getting RT working correctly with Exchange
2003? I’ve the AD, and messages send FROM the RT system, however I get
bounces when replying TO messages. I’ll document the whole process on the
wiki once I verify it is working.

3

I’ve got mine set up like so:

  1. AD/Exchange ‘user’ named HelpDesk (helpdesk@nbutexas.com). This is
    where new requests are sent.
  2. AD ‘contact’ named Request Tracker with the e-mail address
    rt@helpdesk.nbutexas.com
  3. HelpDesk user’s Exchange General properties are set to forward all
    messages to the RT contact.
  4. DNS includes MX records for both Exchange server and
    helpdesk.nbutexas.com, so those messages route correctly.
  5. RT mails have the reply address set to
    rt-@helpdesk.nbutexas.com, so they are routed properly.
  6. /etc/aliases contains entries for every queue:
    rt-dev: “| /etc/smrsh/rt-mailgate --queue Development --action
    correspond --url http://helpdesk/”
    rt-dev-comment: “| /etc/smrsh/rt-mailgate --queue Development --action
    comment --url http://helpdesk/”

Hope this helps…
Mike