Just wondering how relevant the first edition of RT Essentials is to
the current release of RT? Thanks!
Regards,
joe
Joe Casadonte
jcasadonte@northbound-train.com
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Joe Casadonte wrote:
Just wondering how relevant the first edition of RT Essentials is to
the current release of RT? Thanks!
IMHO, the book is still fully relevant to the current release of RT.
The topics that the book covers are ‘core’ concepts of RT. These rarely
if ever change.
Jason
aka ‘axelilly’
I was dissappointed in the book. I thought it just almost told me what I
wanted and needed to know, but not quite. For example writing scrips, the
command line interface, and reporting. It just didn’t provide enough detail.
On the topic of custom fields it just says they are adding them in a later
version of RT. I think the next edition should be twice as long with a lot
more detail on the nitty gritty.
Steve HolmesOn 1/17/07, Jason Fenner jfenner@vitamix.com wrote:
Joe Casadonte wrote:
Just wondering how relevant the first edition of RT Essentials is to
the current release of RT? Thanks!IMHO, the book is still fully relevant to the current release of RT.
The topics that the book covers are ‘core’ concepts of RT. These rarely
if ever change.Jason
aka ‘axelilly’–
Regards,joe
Joe Casadonte
jcasadonte@northbound-train.com
Llama Fresh Farms => http://www.northbound-train.com Ramblings of a Gay Man => http://www.northbound-train.com/ramblings Emacs Stuff => http://www.northbound-train.com/emacs.html Music CD Trading => http://www.northbound-train.com/cdr.html
Live Free, that's the message!
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
I believe I found the missing link between animal and civilized man. It is
us. -Konrad Lorenz, ethologist, Nobel laureate (1903-1989)
We in America do not have government by the majority. We have government by
the majority who participate. -Thomas Jefferson, third US president,
architect and author (1743-1826)
On the topic of custom fields it just says they are adding them in a
later version of RT.
I think the next edition should be twice as long with a lot more
detail on the nitty gritty.
Which version of the Book do you have ? I have the First edition and it
has a couple of sections on Custom Fields.
Page 69-71 has what they are, most RT users would know this sure.
Chapter 7 - Example Configuration has a bunch of examples using Custom
Fields, page 112-113 is worth a look as it has a Template code example
for pulling out the Custom Fields. I’ve found this type of thing very
useful as well as examples on the Wiki.
Chapter 8 - Architecture page 131-133 has info on how to access the
Custom Fields.
The book could definitely do with more expert examples, Page 120 has a
mapping which is useful if you already know how to access the Data,
three examples of what you can do would increase that pages value 200%.
I think once people are showing what types of things you can do with RT
they’ll explore the layout and post more code on the Wiki & mailing
list.
I find books and online resources serve different roles, I think the RT
one is pretty good as a reference to the API & Objects. The start of
the book is a good introduction to novice users & managers who you are
trying to show RT to.
Right you are. I should have checked before posting. There must have been
something else that I was thinking of besides CF.
I have the First Edition (is there another???).
Thanks,
Steve.On 1/18/07, Scott Golby sgolby@freshdirect.com wrote:
On the topic of custom fields it just says they are adding them in a
later version of RT.
I think the next edition should be twice as long with a lot more
detail on the nitty gritty.Which version of the Book do you have ? I have the First edition and it
has a couple of sections on Custom Fields.
Page 69-71 has what they are, most RT users would know this sure.
Chapter 7 - Example Configuration has a bunch of examples using Custom
Fields, page 112-113 is worth a look as it has a Template code example
for pulling out the Custom Fields. I’ve found this type of thing very
useful as well as examples on the Wiki.
Chapter 8 - Architecture page 131-133 has info on how to access the
Custom Fields.The book could definitely do with more expert examples, Page 120 has a
mapping which is useful if you already know how to access the Data,
three examples of what you can do would increase that pages value 200%.
I think once people are showing what types of things you can do with RT
they’ll explore the layout and post more code on the Wiki & mailing
list.I find books and online resources serve different roles, I think the RT
one is pretty good as a reference to the API & Objects. The start of
the book is a good introduction to novice users & managers who you are
trying to show RT to.
- Scott
I believe I found the missing link between animal and civilized man. It is
us. -Konrad Lorenz, ethologist, Nobel laureate (1903-1989)
We in America do not have government by the majority. We have government by
the majority who participate. -Thomas Jefferson, third US president,
architect and author (1743-1826)