Rt-escalate on debian

Hi guys,

i’m giving the rt-escalate perl program a try… i have 2 questions.

  1. do i have to run via crontab a separate rt-escalate for each queue i
    have? ( 1 for general, 1 for helpdesk, etc.)
  2. rt-escalate’s need for RT3’s libs… i don’t know where these should
    are… i installed it in debian.

in rt-escalate:

Location of RT3’s libs

use lib ("/usr/local/packages/rt/lib",
"/usr/local/packages/rt/local/lib","/usr/share/man/man3/");

and searching for the “libs” in debian only yields the ff.

$ dpkg -L request-tracker3 | grep libs
/usr/share/request-tracker3/libexec
/usr/share/request-tracker3/libexec/webmux.pl

are these the libs?

For question:

  1. Most likely.

  2. The lib should be where you installed RT3. For me its in…

    use lib ("/opt/rt3/lib", “/opt/rt3/local/lib”);

Hope it helps… trying to be helpful. =)

-Jonathan-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Paul Suela
Sent: Friday, April 09, 2004 5:52 PM
To: rt-users@lists.bestpractical.com
Subject: [Rt-users] rt-escalate on debian

Hi guys,

i’m giving the rt-escalate perl program a try… i have 2 questions.

  1. do i have to run via crontab a separate rt-escalate for each queue i
    have? ( 1 for general, 1 for helpdesk, etc.)
  2. rt-escalate’s need for RT3’s libs… i don’t know where these should
    are… i installed it in debian.

in rt-escalate:

Location of RT3’s libs

use lib ("/usr/local/packages/rt/lib",
"/usr/local/packages/rt/local/lib","/usr/share/man/man3/");

and searching for the “libs” in debian only yields the ff.

$ dpkg -L request-tracker3 | grep libs
/usr/share/request-tracker3/libexec
/usr/share/request-tracker3/libexec/webmux.pl

are these the libs?

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