Rt-escalate on debian

RT Users
1

Hi guys,

i’m giving the rt-escalate perl program a try… i have 2 questions.

  1. do i have to run via crontab a separate rt-escalate for each queue i
    have? ( 1 for general, 1 for helpdesk, etc.)
  2. rt-escalate’s need for RT3’s libs… i don’t know where these should
    are… i installed it in debian.

in rt-escalate:

Location of RT3’s libs

use lib ("/usr/local/packages/rt/lib",
"/usr/local/packages/rt/local/lib","/usr/share/man/man3/");

and searching for the “libs” in debian only yields the ff.

$ dpkg -L request-tracker3 | grep libs
/usr/share/request-tracker3/libexec
/usr/share/request-tracker3/libexec/webmux.pl

are these the libs?

2

For question:

  1. Most likely.

  2. The lib should be where you installed RT3. For me its in…

    use lib (“/opt/rt3/lib”, “/opt/rt3/local/lib”);

Hope it helps… trying to be helpful. =)

-Jonathan-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Paul Suela
Sent: Friday, April 09, 2004 5:52 PM
To: rt-users@lists.bestpractical.com
Subject: [Rt-users] rt-escalate on debian

Hi guys,

i’m giving the rt-escalate perl program a try… i have 2 questions.

  1. do i have to run via crontab a separate rt-escalate for each queue i
    have? ( 1 for general, 1 for helpdesk, etc.)
  2. rt-escalate’s need for RT3’s libs… i don’t know where these should
    are… i installed it in debian.

in rt-escalate:

Location of RT3’s libs

use lib (“/usr/local/packages/rt/lib”,
“/usr/local/packages/rt/local/lib”,“/usr/share/man/man3/”);

and searching for the “libs” in debian only yields the ff.

$ dpkg -L request-tracker3 | grep libs
/usr/share/request-tracker3/libexec
/usr/share/request-tracker3/libexec/webmux.pl

are these the libs?

RT-Users mailing list
RT-Users@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

This electronic mail message contains information belonging to PaymentOne, which may be confidential and/or legal privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, printing, copying, distribution, or the taking of any action in reliance on the contents of this electronically mailed information is strictly prohibited. If you receive this message in error, please immediately notify us by electronic mail and delete this message.