RT errors on search functions / a.k.a. tips on tracking down the source of errors in RT

RT Users
1

Hi All-

I am working more with the query builder today than I have in the past.

I am also starting to get some errors when I an doing anything related
to queries (some of the time). Some times when I try and load a search,
sometimes when I run a search.

I did happen to install the add-on for Setting Text based priorities
(RT Patch Page) earlier this evening.

It must be related to the patch, but im not sure.

For example, If I load a search I created tonite, and I go to Delete a
line in the search, I get this raw error in the load/save search area of
build.html (see below)

Im not asking for an answer w/o doing any work on my part… is there
some info about how to track this down? (or if you have an answer, ill
take that too :wink: )

Basically my question is:

What is wrong and how do I go about fixing it?

Thanks

duncan

RT::Attribute::Name Unimplemented in RT::Attributes.
(/opt/rt3/lib/RT/Attributes_Overlay.pm line 81)

Trace begun at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception(‘RT::Attribute::Name
Unimplemented in RT::Attributes. (/opt/rt3/lib/RT/Attributes_Overlay.pm
line 81) ^J’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm line 496
DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::Attribute=HASH(0x9fd4468)’)
called at /opt/rt3/lib/RT/Attributes_Overlay.pm line 81
RT::Attributes::BuildAccessTable(‘RT::Attributes=HASH(0x9ff5f0c)’)
called at /opt/rt3/lib/RT/Attributes_Overlay.pm line 73
RT::Attributes::DoSearch(‘RT::Attributes=HASH(0x9ff5f0c)’) called at
/opt/rt3/lib/RT/Attributes_Overlay.pm line 88
RT::Attributes::AttrHash(‘RT::Attributes=HASH(0x9ff5f0c)’) called at
/opt/rt3/lib/RT/Attributes_Overlay.pm line 119
RT::Attributes::Named(‘RT::Attributes=HASH(0x9ff5f0c)’, ‘SavedSearch’)
called at /opt/rt3/share/html/Search/Elements/SelectSearchesForObjects
line 58
HTML::Mason::Commands::ANON(‘Name’, ‘LoadSavedSearch’, ‘Objects’,
‘ARRAY(0xa001c24)’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa0
09ea0)’, ‘Name’, ‘LoadSavedSearch’, ‘Objects’, ‘ARRAY(0xa001c24)’)
called at /usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1255
eval {…} at /usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1249
HTML::Mason::Request::comp(undef, undef, ‘Name’, ‘LoadSavedSearch’,
‘Objects’, ‘ARRAY(0xa001c24)’) called at
/opt/rt3/share/html/Search/Elements/EditSearches line 75
HTML::Mason::Commands::ANON(‘CurrentSearch’, ‘HASH(0x9e25174)’,
‘Dirty’, 1, ‘SearchId’, ‘RT::Group-98-SavedSearch-23’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa0
06960)’, ‘CurrentSearch’, ‘HASH(0x9e25174)’, ‘Dirty’, 1, ‘SearchId’,
‘RT::Group-98-SavedSearch-23’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1255
eval {…} at /usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1249
HTML::Mason::Request::comp(undef, undef, ‘CurrentSearch’,
‘HASH(0x9e25174)’, ‘Dirty’, 1, ‘SearchId’,
‘RT::Group-98-SavedSearch-23’) called at
/opt/rt3/share/html/Search/Build.html line 99
HTML::Mason::Commands::ANON(‘ValueOfWatcherGroup’, ‘’,
‘WatcherGroupField’, ‘’, ‘ActorOp’, ‘=’, ‘AndOr’, ‘AND’, ‘WatcherOp’,
‘LIKE’, ‘ValueOfActor’, ‘’, ‘Format’, '' id/TITLE:#',^M^J'
Subject/TITLE:Subject
',^M^J'Status',^M^J'QueueName',^M^J'OwnerName',^M^J'
Priority',^M^J'NEWLINE',^M^J'',^M^J'Requestors</
small>',^M^J'CreatedRelative',^M^J'ToldR
elative',^M^J'LastUpdatedRelative',^M^J
‘TimeLeft'’, ‘LinksOp’, ‘=’, ‘PriorityOp’, ‘<’,
‘SearchId’, ‘RT::Group-98-SavedSearch-23’, ‘idOp’, ‘<’, ‘Size’, ‘’,
‘ActorField’, ‘Owner’, ‘ValueOf'CF.{NTUM-Category}'’, ‘’, ‘clauses’,
0, ‘PriorityField’, ‘Priority’, ‘ValueOf'CF.{NTUM Branch Location}'’,
‘’, ‘DeleteClause’, ‘Delete’, ‘LinksField’, ‘HasMember’,
‘ValueOfStatus’, ‘’, ‘ValueOfLinks’, ‘’, ‘ValueOfPriority’, ‘’, ‘Query’,
’ Status = 'resolved' AND ( Queue = 'NationalTruckProjects' OR
Queue = 'NationalTruckHelpdesk' ) AND LastUpdated > '7 days ago'',
‘ValueOfTime’, ‘’, ‘WatcherGroupOp’, ‘=’, ‘'CF.{NTUM-Category}'Op’,
‘LIKE’, ‘AttachmentOp’, ‘LIKE’, ‘ValueOfDate’, ‘’, ‘'CF.{NTUM Branch
Location}'Op’, ‘LIKE’, ‘TimeOp’, ‘<’, ‘QueueOp’, ‘=’, ‘Title’, ‘’,
‘Order’, ‘ASC’, ‘AttachmentField’, ‘Subject’, ‘Face’, ‘’, ‘Link’,
‘None’, ‘StatusOp’, ‘=’, ‘DateField’, ‘Created’, ‘TimeField’,
‘TimeWorked’, ‘RowsPerPage’, 0, ‘ValueOfQueue’, ‘’, ‘ValueOfid’, ‘’,
‘LoadSavedSearch’, ‘’, ‘WatcherField’, ‘Requestor.EmailAddress’,
‘ValueOfWatcher’, ‘’, ‘ValueOfAttachment’, ‘’, ‘DateOp’, ‘<’, ‘OrderBy’,
‘id’, ‘Description’, ‘NTUM Open and Updated in Last 7 days’,
‘ValueOfWatcherGroup’, ‘’, ‘WatcherGroupField’, ‘’, ‘ActorOp’, ‘=’,
‘AndOr’, ‘AND’, ‘WatcherOp’, ‘LIKE’, ‘ValueOfActor’, ‘’, ‘Format’, ''
id/TITLE:#',^M^J'
Subject/TITLE:Subject
',^M^J'Status',^M^J'QueueName',^M^J'OwnerName',^M^J'
Priority_',^M^J'NEWLINE',^M^J'',^M^J'Requestors</
small>',^M^J'CreatedRelative',^M^J'ToldR
elative',^M^J'LastUpdatedRelative',^M^J
‘TimeLeft'’, ‘LinksOp’, ‘=’, ‘PriorityOp’, ‘<’,
‘SearchId’, ‘RT::Group-98-SavedSearch-23’, ‘idOp’, ‘<’, ‘Size’, ‘’,
‘ActorField’, ‘Owner’, ‘ValueOf'CF.{NTUM-Category}'’, ‘’, ‘clauses’,
0, ‘PriorityField’, ‘Priority’, ‘ValueOf'CF.{NTUM Branch Location}'’,
‘’, ‘DeleteClause’, ‘Delete’, ‘LinksField’, ‘HasMember’,
‘ValueOfStatus’, ‘’, ‘ValueOfLinks’, ‘’, ‘ValueOfPriority’, ‘’, ‘Query’,
’ Status = 'resolved' AND ( Queue = 'NationalTruckProjects' OR
Queue = 'NationalTruckHelpdesk' ) AND LastUpdated > '7 days ago'',
‘ValueOfTime’, ‘’, ‘WatcherGroupOp’, ‘=’, ‘'CF.{NTUM-Category}'Op’,
‘LIKE’, ‘AttachmentOp’, ‘LIKE’, ‘ValueOfDate’, ‘’, ‘'CF.{NTUM Branch
Location}'Op’, ‘LIKE’, ‘TimeOp’, ‘<’, ‘QueueOp’, ‘=’, ‘Title’, ‘’,
‘Order’, ‘ASC’, ‘AttachmentField’, ‘Subject’, ‘Face’, ‘’, ‘Link’,
‘None’, ‘StatusOp’, ‘=’, ‘DateField’, ‘Created’, ‘TimeField’,
‘TimeWorked’, ‘RowsPerPage’, 0, ‘ValueOfQueue’, ‘’, ‘ValueOfid’, ‘’,
‘LoadSavedSearch’, ‘’, ‘WatcherField’, ‘Requestor.EmailAddress’,
‘ValueOfWatcher’, ‘’, ‘ValueOfAttachment’, ‘’, ‘DateOp’, ‘<’, ‘OrderBy’,
‘id’, ‘Description’, ‘NTUM Open and Updated in Last 7 days’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9d
cbb58)’, ‘ValueOfWatcherGroup’, ‘’, ‘WatcherGroupField’, ‘’, ‘ActorOp’,
‘=’, ‘AndOr’, ‘AND’, ‘WatcherOp’, ‘LIKE’, ‘ValueOfActor’, ‘’, ‘Format’,
'' id/TITLE:#',^M^J'
Subject/TITLE:Subject
‘,^M^J'Status',^M^J'QueueName',^M^J'OwnerName',^M^J'_
Priority_',^M^J'NEWLINE',^M^J'',^M^J'Requestors</
small>',^M^J'CreatedRelative',^M^J'ToldR
elative',^M^J'LastUpdatedRelative',^M^J
‘TimeLeft'’, ‘LinksOp’, ‘=’, ‘PriorityOp’, ‘<’,
‘SearchId’, ‘RT::Group-98-SavedSearch-23’, ‘idOp’, ‘<’, ‘Size’, ‘’,
‘ActorField’, ‘Owner’, ‘ValueOf'CF.{NTUM-Category}'’, ‘’, ‘clauses’,
0, ‘PriorityField’, ‘Priority’, ‘ValueOf'CF.{NTUM Branch Location}'’,
‘’, ‘DeleteClause’, ‘Delete’, ‘LinksField’, ‘HasMember’,
‘ValueOfStatus’, ‘’, ‘ValueOfLinks’, ‘’, ‘ValueOfPriority’, ‘’, ‘Query’,
’ Status = 'resolved' AND ( Queue = 'NationalTruckProjects' OR
Queue = 'NationalTruckHelpdesk' ) AND LastUpdated > '7 days ago'’,
‘ValueOfTime’, ‘’, ‘WatcherGroupOp’, ‘=’, ‘'CF.{NTUM-Category}'Op’,
‘LIKE’, ‘AttachmentOp’, ‘LIKE’, ‘ValueOfDate’, ‘’, ‘'CF.{NTUM Branch
Location}'Op’, ‘LIKE’, ‘TimeOp’, ‘<’, ‘QueueOp’, ‘=’, ‘Title’, ‘’,
‘Order’, ‘ASC’, ‘AttachmentField’, ‘Subject’, ‘Face’, ‘’, ‘Link’,
‘None’, ‘StatusOp’, ‘=’, ‘DateField’, ‘Created’, ‘TimeField’,
‘TimeWorked’, ‘RowsPerPage’, 0, ‘ValueOfQueue’, ‘’, ‘ValueOfid’, ‘’,
‘LoadSavedSearch’, ‘’, ‘WatcherField’, ‘Requestor.EmailAddress’,
‘ValueOfWatcher’, ‘’, ‘ValueOfAttachment’, ‘’, ‘DateOp’, ‘<’, ‘OrderBy’,
‘id’, ‘Description’, ‘NTUM Open and Updated in Last 7 days’,
‘ValueOfWatcherGroup’, ‘’, ‘WatcherGroupField’, ‘’, ‘ActorOp’, ‘=’,
‘AndOr’, ‘AND’, ‘WatcherOp’, ‘LIKE’, ‘ValueOfActor’, ‘’, ‘Format’, ''
id/TITLE:#',^M^J'
Subject/TITLE:Subject
‘,^M^J'Status',^M^J'QueueName',^M^J'OwnerName',^M^J'_
Priority_',^M^J'NEWLINE',^M^J'',^M^J'Requestors</
small>',^M^J'CreatedRelative',^M^J'ToldR
elative',^M^J'LastUpdatedRelative',^M^J
‘TimeLeft'’, ‘LinksOp’, ‘=’, ‘PriorityOp’, ‘<’,
‘SearchId’, ‘RT::Group-98-SavedSearch-23’, ‘idOp’, ‘<’, ‘Size’, ‘’,
‘ActorField’, ‘Owner’, ‘ValueOf'CF.{NTUM-Category}'’, ‘’, ‘clauses’,
0, ‘PriorityField’, ‘Priority’, ‘ValueOf'CF.{NTUM Branch Location}'’,
‘’, ‘DeleteClause’, ‘Delete’, ‘LinksField’, ‘HasMember’,
‘ValueOfStatus’, ‘’, ‘ValueOfLinks’, ‘’, ‘ValueOfPriority’, ‘’, ‘Query’,
’ Status = 'resolved' AND ( Queue = 'NationalTruckProjects' OR
Queue = 'NationalTruckHelpdesk' ) AND LastUpdated > '7 days ago'’,
‘ValueOfTime’, ‘’, ‘WatcherGroupOp’, ‘=’, ‘'CF.{NTUM-Category}'Op’,
‘LIKE’, ‘AttachmentOp’, ‘LIKE’, ‘ValueOfDate’, ‘’, ‘'CF.{NTUM Branch
Location}'Op’, ‘LIKE’, ‘TimeOp’, ‘<’, ‘QueueOp’, ‘=’, ‘Title’, ‘’,
‘Order’, ‘ASC’, ‘AttachmentField’, ‘Subject’, ‘Face’, ‘’, ‘Link’,
‘None’, ‘StatusOp’, ‘=’, ‘DateField’, ‘Created’, ‘TimeField’,
‘TimeWorked’, ‘RowsPerPage’, 0, ‘ValueOfQueue’, ‘’, ‘ValueOfid’, ‘’,
‘LoadSavedSearch’, ‘’, ‘WatcherField’, ‘Requestor.EmailAddress’,
‘ValueOfWatcher’, ‘’, ‘ValueOfAttachment’, ‘’, ‘DateOp’, ‘<’, ‘OrderBy’,
‘id’, ‘Description’, ‘NTUM Open and Updated in Last 7 days’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1255
eval {…} at /usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1249
HTML::Mason::Request::comp(undef, undef, ‘ValueOfWatcherGroup’, ‘’,
‘WatcherGroupField’, ‘’, ‘ActorOp’, ‘=’, ‘AndOr’, ‘AND’, ‘WatcherOp’,
‘LIKE’, ‘ValueOfActor’, ‘’, ‘Format’, '' id/TITLE:#',^M^J'
Subject/TITLE:Subject
‘,^M^J'Status',^M^J'QueueName',^M^J'OwnerName',^M^J'_
Priority_',^M^J'NEWLINE',^M^J'',^M^J'Requestors</
small>',^M^J'CreatedRelative',^M^J'ToldR
elative',^M^J'LastUpdatedRelative',^M^J
‘TimeLeft'’, ‘LinksOp’, ‘=’, ‘PriorityOp’, ‘<’,
‘SearchId’, ‘RT::Group-98-SavedSearch-23’, ‘idOp’, ‘<’, ‘Size’, ‘’,
‘ActorField’, ‘Owner’, ‘ValueOf'CF.{NTUM-Category}'’, ‘’, ‘clauses’,
0, ‘PriorityField’, ‘Priority’, ‘ValueOf'CF.{NTUM Branch Location}'’,
‘’, ‘DeleteClause’, ‘Delete’, ‘LinksField’, ‘HasMember’,
‘ValueOfStatus’, ‘’, ‘ValueOfLinks’, ‘’, ‘ValueOfPriority’, ‘’, ‘Query’,
’ Status = 'resolved' AND ( Queue = 'NationalTruckProjects' OR
Queue = 'NationalTruckHelpdesk' ) AND LastUpdated > '7 days ago'’,
‘ValueOfTime’, ‘’, ‘WatcherGroupOp’, ‘=’, ‘'CF.{NTUM-Category}'Op’,
‘LIKE’, ‘AttachmentOp’, ‘LIKE’, ‘ValueOfDate’, ‘’, ‘'CF.{NTUM Branch
Location}'Op’, ‘LIKE’, ‘TimeOp’, ‘<’, ‘QueueOp’, ‘=’, ‘Title’, ‘’,
‘Order’, ‘ASC’, ‘AttachmentField’, ‘Subject’, ‘Face’, ‘’, ‘Link’,
‘None’, ‘StatusOp’, ‘=’, ‘DateField’, ‘Created’, ‘TimeField’,
‘TimeWorked’, ‘RowsPerPage’, 0, ‘ValueOfQueue’, ‘’, ‘ValueOfid’, ‘’,
‘LoadSavedSearch’, ‘’, ‘WatcherField’, ‘Requestor.EmailAddress’,
‘ValueOfWatcher’, ‘’, ‘ValueOfAttachment’, ‘’, ‘DateOp’, ‘<’, ‘OrderBy’,
‘id’, ‘Description’, ‘NTUM Open and Updated in Last 7 days’,
‘ValueOfWatcherGroup’, ‘’, ‘WatcherGroupField’, ‘’, ‘ActorOp’, ‘=’,
‘AndOr’, ‘AND’, ‘WatcherOp’, ‘LIKE’, ‘ValueOfActor’, ‘’, ‘Format’, ''
id/TITLE:#',^M^J'
Subject/TITLE:Subject
‘,^M^J'Status',^M^J'QueueName',^M^J'OwnerName',^M^J'_
Priority_',^M^J'NEWLINE',^M^J'',^M^J'Requestors</
small>',^M^J'CreatedRelative',^M^J'ToldR
elative',^M^J'LastUpdatedRelative',^M^J
‘TimeLeft'’, ‘LinksOp’, ‘=’, ‘PriorityOp’, ‘<’,
‘SearchId’, ‘RT::Group-98-SavedSearch-23’, ‘idOp’, ‘<’, ‘Size’, ‘’,
‘ActorField’, ‘Owner’, ‘ValueOf'CF.{NTUM-Category}'’, ‘’, ‘clauses’,
0, ‘PriorityField’, ‘Priority’, ‘ValueOf'CF.{NTUM Branch Location}'’,
‘’, ‘DeleteClause’, ‘Delete’, ‘LinksField’, ‘HasMember’,
‘ValueOfStatus’, ‘’, ‘ValueOfLinks’, ‘’, ‘ValueOfPriority’, ‘’, ‘Query’,
’ Status = 'resolved' AND ( Queue = 'NationalTruckProjects' OR
Queue = 'NationalTruckHelpdesk' ) AND LastUpdated > '7 days ago'’,
‘ValueOfTime’, ‘’, ‘WatcherGroupOp’, ‘=’, ‘'CF.{NTUM-Category}'Op’,
‘LIKE’, ‘AttachmentOp’, ‘LIKE’, ‘ValueOfDate’, ‘’, ‘'CF.{NTUM Branch
Location}'Op’, ‘LIKE’, ‘TimeOp’, ‘<’, ‘QueueOp’, ‘=’, ‘Title’, ‘’,
‘Order’, ‘ASC’, ‘AttachmentField’, ‘Subject’, ‘Face’, ‘’, ‘Link’,
‘None’, ‘StatusOp’, ‘=’, ‘DateField’, ‘Created’, ‘TimeField’,
‘TimeWorked’, ‘RowsPerPage’, 0, ‘ValueOfQueue’, ‘’, ‘ValueOfid’, ‘’,
‘LoadSavedSearch’, ‘’, ‘WatcherField’, ‘Requestor.EmailAddress’,
‘ValueOfWatcher’, ‘’, ‘ValueOfAttachment’, ‘’, ‘DateOp’, ‘<’, ‘OrderBy’,
‘id’, ‘Description’, ‘NTUM Open and Updated in Last 7 days’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 916
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HAS
H(0x9a77f3c)’, ‘ValueOfWatcherGroup’, ‘’, ‘WatcherGroupField’, ‘’,
‘ActorOp’, ‘=’, ‘AndOr’, ‘AND’, ‘WatcherOp’, ‘LIKE’, ‘ValueOfActor’, ‘’,
‘Format’, '' id/TITLE:#',^M^J'
Subject/TITLE:Subject
‘,^M^J'Status',^M^J'QueueName',^M^J'OwnerName',^M^J'_
Priority_',^M^J'NEWLINE',^M^J'',^M^J'Requestors</
small>',^M^J'CreatedRelative',^M^J'ToldR
elative',^M^J'LastUpdatedRelative',^M^J
‘TimeLeft'’, ‘LinksOp’, ‘=’, ‘PriorityOp’, ‘<’,
‘SearchId’, ‘RT::Group-98-SavedSearch-23’, ‘idOp’, ‘<’, ‘Size’, ‘’,
‘ActorField’, ‘Owner’, ‘ValueOf'CF.{NTUM-Category}'’, ‘’, ‘clauses’,
0, ‘PriorityField’, ‘Priority’, ‘ValueOf'CF.{NTUM Branch Location}'’,
‘’, ‘DeleteClause’, ‘Delete’, ‘LinksField’, ‘HasMember’,
‘ValueOfStatus’, ‘’, ‘ValueOfLinks’, ‘’, ‘ValueOfPriority’, ‘’, ‘Query’,
’ Status = 'resolved' AND ( Queue = 'NationalTruckProjects' OR
Queue = 'NationalTruckHelpdesk' ) AND LastUpdated > '7 days ago'’,
‘ValueOfTime’, ‘’, ‘WatcherGroupOp’, ‘=’, ‘'CF.{NTUM-Category}'Op’,
‘LIKE’, ‘AttachmentOp’, ‘LIKE’, ‘ValueOfDate’, ‘’, ‘'CF.{NTUM Branch
Location}'Op’, ‘LIKE’, ‘TimeOp’, ‘<’, ‘QueueOp’, ‘=’, ‘Title’, ‘’,
‘Order’, ‘ASC’, ‘AttachmentField’, ‘Subject’, ‘Face’, ‘’, ‘Link’,
‘None’, ‘StatusOp’, ‘=’, ‘DateField’, ‘Created’, ‘TimeField’,
‘TimeWorked’, ‘RowsPerPage’, 0, ‘ValueOfQueue’, ‘’, ‘ValueOfid’, ‘’,
‘LoadSavedSearch’, ‘’, ‘WatcherField’, ‘Requestor.EmailAddress’,
‘ValueOfWatcher’, ‘’, ‘ValueOfAttachment’, ‘’, ‘DateOp’, ‘<’, ‘OrderBy’,
‘id’, ‘Description’, ‘NTUM Open and Updated in Last 7 days’) called at
/opt/rt3/share/html/autohandler line 215
HTML::Mason::Commands::ANON(‘ValueOfWatcherGroup’, ‘’,
‘WatcherGroupField’, ‘’, ‘ActorOp’, ‘=’, ‘AndOr’, ‘AND’, ‘WatcherOp’,
‘LIKE’, ‘ValueOfActor’, ‘’, ‘Format’, '' id/TITLE:#',^M^J'
Subject/TITLE:Subject
‘,^M^J'Status',^M^J'QueueName',^M^J'OwnerName',^M^J'_
Priority_',^M^J'NEWLINE',^M^J'',^M^J'Requestors</
small>',^M^J'CreatedRelative',^M^J'ToldR
elative',^M^J'LastUpdatedRelative',^M^J
‘TimeLeft'’, ‘LinksOp’, ‘=’, ‘PriorityOp’, ‘<’,
‘SearchId’, ‘RT::Group-98-SavedSearch-23’, ‘idOp’, ‘<’, ‘Size’, ‘’,
‘ActorField’, ‘Owner’, ‘ValueOf'CF.{NTUM-Category}'’, ‘’, ‘clauses’,
0, ‘PriorityField’, ‘Priority’, ‘ValueOf'CF.{NTUM Branch Location}'’,
‘’, ‘DeleteClause’, ‘Delete’, ‘LinksField’, ‘HasMember’,
‘ValueOfStatus’, ‘’, ‘ValueOfLinks’, ‘’, ‘ValueOfPriority’, ‘’, ‘Query’,
’ Status = 'resolved' AND ( Queue = 'NationalTruckProjects' OR
Queue = 'NationalTruckHelpdesk' ) AND LastUpdated > '7 days ago'’,
‘ValueOfTime’, ‘’, ‘WatcherGroupOp’, ‘=’, ‘'CF.{NTUM-Category}'Op’,
‘LIKE’, ‘AttachmentOp’, ‘LIKE’, ‘ValueOfDate’, ‘’, ‘'CF.{NTUM Branch
Location}'Op’, ‘LIKE’, ‘TimeOp’, ‘<’, ‘QueueOp’, ‘=’, ‘Title’, ‘’,
‘Order’, ‘ASC’, ‘AttachmentField’, ‘Subject’, ‘Face’, ‘’, ‘Link’,
‘None’, ‘StatusOp’, ‘=’, ‘DateField’, ‘Created’, ‘TimeField’,
‘TimeWorked’, ‘RowsPerPage’, 0, ‘ValueOfQueue’, ‘’, ‘ValueOfid’, ‘’,
‘LoadSavedSearch’, ‘’, ‘WatcherField’, ‘Requestor.EmailAddress’,
‘ValueOfWatcher’, ‘’, ‘ValueOfAttachment’, ‘’, ‘DateOp’, ‘<’, ‘OrderBy’,
‘id’, ‘Description’, ‘NTUM Open and Updated in Last 7 days’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9d
d909c)’, ‘ValueOfWatcherGroup’, ‘’, ‘WatcherGroupField’, ‘’, ‘ActorOp’,
‘=’, ‘AndOr’, ‘AND’, ‘WatcherOp’, ‘LIKE’, ‘ValueOfActor’, ‘’, ‘Format’,
'' id/TITLE:#',^M^J'
Subject/TITLE:Subject
‘,^M^J'Status',^M^J'QueueName',^M^J'OwnerName',^M^J'_
Priority_',^M^J'NEWLINE',^M^J'',^M^J'Requestors</
small>',^M^J'CreatedRelative',^M^J'ToldR
elative',^M^J'LastUpdatedRelative',^M^J
‘TimeLeft'’, ‘LinksOp’, ‘=’, ‘PriorityOp’, ‘<’,
‘SearchId’, ‘RT::Group-98-SavedSearch-23’, ‘idOp’, ‘<’, ‘Size’, ‘’,
‘ActorField’, ‘Owner’, ‘ValueOf'CF.{NTUM-Category}'’, ‘’, ‘clauses’,
0, ‘PriorityField’, ‘Priority’, ‘ValueOf'CF.{NTUM Branch Location}'’,
‘’, ‘DeleteClause’, ‘Delete’, ‘LinksField’, ‘HasMember’,
‘ValueOfStatus’, ‘’, ‘ValueOfLinks’, ‘’, ‘ValueOfPriority’, ‘’, ‘Query’,
’ Status = 'resolved' AND ( Queue = 'NationalTruckProjects' OR
Queue = 'NationalTruckHelpdesk' ) AND LastUpdated > '7 days ago'’,
‘ValueOfTime’, ‘’, ‘WatcherGroupOp’, ‘=’, ‘'CF.{NTUM-Category}'Op’,
‘LIKE’, ‘AttachmentOp’, ‘LIKE’, ‘ValueOfDate’, ‘’, ‘'CF.{NTUM Branch
Location}'Op’, ‘LIKE’, ‘TimeOp’, ‘<’, ‘QueueOp’, ‘=’, ‘Title’, ‘’,
‘Order’, ‘ASC’, ‘AttachmentField’, ‘Subject’, ‘Face’, ‘’, ‘Link’,
‘None’, ‘StatusOp’, ‘=’, ‘DateField’, ‘Created’, ‘TimeField’,
‘TimeWorked’, ‘RowsPerPage’, 0, ‘ValueOfQueue’, ‘’, ‘ValueOfid’, ‘’,
‘LoadSavedSearch’, ‘’, ‘WatcherField’, ‘Requestor.EmailAddress’,
‘ValueOfWatcher’, ‘’, ‘ValueOfAttachment’, ‘’, ‘DateOp’, ‘<’, ‘OrderBy’,
‘id’, ‘Description’, ‘NTUM Open and Updated in Last 7 days’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1250
eval {…} at /usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1249
HTML::Mason::Request::comp(undef, undef, undef, ‘ValueOfWatcherGroup’,
‘’, ‘WatcherGroupField’, ‘’, ‘ActorOp’, ‘=’, ‘AndOr’, ‘AND’,
‘WatcherOp’, ‘LIKE’, ‘ValueOfActor’, ‘’, ‘Format’, '' id/TITLE:#',^M^J'
Subject/TITLE:Subject
‘,^M^J'Status',^M^J'QueueName',^M^J'OwnerName',^M^J'_
Priority_',^M^J'NEWLINE',^M^J'',^M^J'Requestors</
small>',^M^J'CreatedRelative',^M^J'ToldR
elative',^M^J'LastUpdatedRelative',^M^J
‘TimeLeft'’, ‘LinksOp’, ‘=’, ‘PriorityOp’, ‘<’,
‘SearchId’, ‘RT::Group-98-SavedSearch-23’, ‘idOp’, ‘<’, ‘Size’, ‘’,
‘ActorField’, ‘Owner’, ‘ValueOf'CF.{NTUM-Category}'’, ‘’, ‘clauses’,
0, ‘PriorityField’, ‘Priority’, ‘ValueOf'CF.{NTUM Branch Location}'’,
‘’, ‘DeleteClause’, ‘Delete’, ‘LinksField’, ‘HasMember’,
‘ValueOfStatus’, ‘’, ‘ValueOfLinks’, ‘’, ‘ValueOfPriority’, ‘’, ‘Query’,
’ Status = 'resolved' AND ( Queue = 'NationalTruckProjects' OR
Queue = 'NationalTruckHelpdesk' ) AND LastUpdated > '7 days ago'’,
‘ValueOfTime’, ‘’, ‘WatcherGroupOp’, ‘=’, ‘'CF.{NTUM-Category}'Op’,
‘LIKE’, ‘AttachmentOp’, ‘LIKE’, ‘ValueOfDate’, ‘’, ‘'CF.{NTUM Branch
Location}'Op’, ‘LIKE’, ‘TimeOp’, ‘<’, ‘QueueOp’, ‘=’, ‘Title’, ‘’,
‘Order’, ‘ASC’, ‘AttachmentField’, ‘Subject’, ‘Face’, ‘’, ‘Link’,
‘None’, ‘StatusOp’, ‘=’, ‘DateField’, ‘Created’, ‘TimeField’,
‘TimeWorked’, ‘RowsPerPage’, 0, ‘ValueOfQueue’, ‘’, ‘ValueOfid’, ‘’,
‘LoadSavedSearch’, ‘’, ‘WatcherField’, ‘Requestor.EmailAddress’,
‘ValueOfWatcher’, ‘’, ‘ValueOfAttachment’, ‘’, ‘DateOp’, ‘<’, ‘OrderBy’,
‘id’, ‘Description’, ‘NTUM Open and Updated in Last 7 days’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 461
eval {…} at /usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 461
eval {…} at /usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 413
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9
a77f3c)’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 167
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheH
andler=HASH(0x9a77f3c)’) called at
/usr/pkg/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 817
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=H
ASH(0x9857b1c)’, ‘Apache2::RequestRec=SCALAR(0x99f5ee8)’) called at
/opt/rt3/bin/webmux.pl line 123
eval {…} at /opt/rt3/bin/webmux.pl line 123
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x99f5ee8)’) called at -e
line 0
eval {…} at -e line 0

Here is my system config (rt 3.4.4 on netbsd 2.1, apache 2)

Perl v5.8.7 under netbsd
Apache2::Access v2.000002;
Apache2::Connection v2.000002;
Apache2::Const v2.000002;
Apache2::Filter v2.000002;
Apache2::Log v2.000002;
Apache2::Module v2.000002;
Apache2::RequestIO v2.000002;
Apache2::RequestRec v2.000002;
Apache2::RequestUtil v2.000002;
Apache2::Response v2.000002;
Apache2::ServerRec v2.000002;
Apache2::ServerUtil v2.000002;
Apache2::Status v4.00;
Apache2::SubRequest v2.000002;
Apache2::URI v2.000002;
Apache2::Util v2.000002;
Apache::DBI v0.9901;
Apache::Session v1.80;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
APR v0.009000;
APR::Brigade v0.009000;
APR::Bucket v0.009000;
APR::Const v0.009000;
APR::Date v0.009000;
APR::Pool v0.009000;
APR::Table v0.009000;
APR::URI v0.009000;
APR::Util v0.009000;
AutoLoader v5.60;
base v2.07;
Benchmark v1.07;
bytes v1.02;
Cache::Simple::TimedExpiry v0.23;
Carp v1.04;
CGI v3.10;
CGI::Cookie v1.25;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.04;
Class::ReturnValue v0.53;
Clone v0.18;
constant v1.05;
Cwd v3.14;
Data::Dumper v2.121_04;
DBD::mysql v3.0002;
DBI v1.49;
DBIx::SearchBuilder v1.36;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.12;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.33;
DynaLoader v1.05;
Encode v2.10;
Encode::Alias v2.03;
Encode::Config v2.00;
Encode::Encoding v2.02;
Errno v1.0901;
Exception::Class v1.22;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
File::Basename v2.73;
File::Glob v1.04;
File::Path v1.07;
File::Spec v3.14;
File::Spec::Functions v1.3;
File::Spec::Unix v1.5;
File::Temp v0.16;
FileHandle v2.01;
HTML::Entities v1.32;
HTML::Mason v1.3101;
HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.48;
HTML::Scrubber v0.08;
I18N::LangTags v0.35;
integer v1.00;
IO v1.21;
IO::File v1.11;
IO::Handle v1.24;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.09;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.14;
locale v1.00;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.53;
Locale::Maketext::Lexicon::Gettext v0.14;
Log::Dispatch v2.11;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.67;
Mail::Field v1.67;
Mail::Field::AddrList v1.67;
Mail::Header v1.67;
Mail::Internet v1.67;
MIME::Base64 v3.05;
MIME::Body v5.418;
MIME::Decoder v5.418;
MIME::Entity v5.418;
MIME::Field::ContDisp v5.418;
MIME::Field::ConTraEnc v5.418;
MIME::Field::ContType v5.418;
MIME::Field::ParamVal v5.418;
MIME::Head v5.418;
MIME::Parser v5.418;
MIME::QuotedPrint v3.03;
MIME::Tools v5.418;
MIME::Words v5.418;
mod_perl v2.000002;
mod_perl2 v2.000002;
ModPerl::Const v2.000002;
Module::Versions::Report v1.02;
overload v1.03;
Params::Validate v0.78;
POSIX v1.08;
re v0.04;
Regexp::Common v2.120;
Regexp::Common::_support v2.101;
Regexp::Common::balanced v2.101;
Regexp::Common::CC v2.100;
Regexp::Common::comment v2.116;
Regexp::Common::delimited v2.104;
Regexp::Common::lingua v2.105;
Regexp::Common::list v2.103;
Regexp::Common::net v2.105;
Regexp::Common::number v2.108;
Regexp::Common::profanity v2.104;
Regexp::Common::SEN v2.102;
Regexp::Common::URI v2.108;
Regexp::Common::URI::fax v2.100;
Regexp::Common::URI::file v2.100;
Regexp::Common::URI::ftp v2.101;
Regexp::Common::URI::gopher v2.100;
Regexp::Common::URI::http v2.101;
Regexp::Common::URI::news v2.100;
Regexp::Common::URI::pop v2.100;
Regexp::Common::URI::prospero v2.100;
Regexp::Common::URI::RFC1035 v2.100;
Regexp::Common::URI::RFC1738 v2.104;
Regexp::Common::URI::RFC1808 v2.100;
Regexp::Common::URI::RFC2384 v2.102;
Regexp::Common::URI::RFC2396 v2.100;
Regexp::Common::URI::RFC2806 v2.100;
Regexp::Common::URI::tel v2.100;
Regexp::Common::URI::telnet v2.100;
Regexp::Common::URI::tv v2.100;
Regexp::Common::URI::wais v2.100;
Regexp::Common::whitespace v2.103;
Regexp::Common::zip v2.112;
RT v3.4.4;
RT::Interface::Email v1.02;
Scalar::Util v1.14;
SelectSaver v1.01;
Socket v1.77;
Storable v2.13;
strict v1.03;
Symbol v1.06;
Sys::Hostname v1.11;
Sys::Syslog v0.06;
Text::Autoformat v1.13;
Text::Quoted v1.8;
Text::Reform v1.11;
Text::Tabs v98.112801;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.66;
Time::JulianDay v2003.1125;
Time::Local v1.11;
Time::ParseDate v2003.1126;
Time::Timezone v2003.0211;
Tree::Simple v1.15;
utf8 v1.05;
vars v1.01;
warnings v1.03;
warnings::register v1.00;
XSLoader v0.02;

RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CommentAddress
RT::CorrespondAddress
RT::DatabaseHost localhost

RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat ‘id/TITLE:#’, ‘Subject/TITLE:Subject’
, Status, QueueName, OwnerName, Priority, ‘NEWLINE’, ‘’,
‘Requestors’, ‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’, ‘TimeLeft’
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat “%s via RT” <%s>
RT::FriendlyToLineFormat “%s of Techfluent Helpdesk Ticket #%s”:;
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /opt/rt3/var/log
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::MyRequestsLength 10
RT::MyTicketsLength 10
RT::Organization techfluent.com
RT::OwnerEmail dshannon.com
RT::PriorityType 1
RT::RTAddressRegexp ^rt@example.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages 1
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailPath /usr/sbin/sendmail
RT::Timezone US/Central
RT::UseFriendlyFromLine 1
RT::VERSION 3.4.4
RT::VarPath /opt/rt3/var
RT::WebBaseURL http://helpdesk.techfluent.com:80
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebURL
RT::rtname Techfluent Helpdesk
Perl configuration

Summary of my perl5 (revision 5 version 8 subversion 7) configuration:
Platform:
osname=netbsd, osvers=2.1_stable, archname=i386-netbsd-thread-multi
uname=‘netbsd tf-web1.techfluent.com 2.1_stable netbsd 2.1_stable
(peter-fw) #1: sun nov 6 13:00:32 cst 2005
peter@buster:buildsnetbsd-2i386objbuildsnetbsd-2srcsysarchi386compilepet
er-fw i386 ’
config_args=’-sde -Darchname=i386-netbsd -Dcc=cc -Doptimize=-O2
-pthread -I/usr/include -Duseshrplib -Ui_malloc -Uusemymalloc
-Uinstallusrbinperl -Dinstallstyle=lib/perl5 -Dprefix=/usr/pkg
-Dsiteprefix=/usr/pkg -Dvendorprefix=/usr/pkg
-Dscriptdir=/usr/pkg/lib/perl5/bin
-Dsitescript=/usr/pkg/lib/perl5/site_perl/bin
-Dvendorscript=/usr/pkg/lib/perl5/vendor_perl/bin
-Dprivlib=/usr/pkg/lib/perl5/5.8.0
-Dsitelib=/usr/pkg/lib/perl5/site_perl/5.8.0
-Dvendorlib=/usr/pkg/lib/perl5/vendor_perl/5.8.0 -Dman1ext=1
-Dman1dir=/usr/pkg/lib/perl5/man/man1
-Dsiteman1dir=/usr/pkg/lib/perl5/site_perl/man/man1
-Dvendorman1dir=/usr/pkg/lib/perl5/vendor_perl/man/man1 -Dman3ext=3
-Dman3dir=/usr/pkg/lib/perl5/man/man3
-Dsiteman3dir=/usr/pkg/lib/perl5/site_perl/man/man3
-Dvendorman3dir=/usr/pkg/lib/perl5/vendor_perl/man/man3
-Daphostname=/bin/hostname -Dln=/bin/ln -Dsed=/usr/bin/sed
-Dissymlink=test -h -Duseithreads -Dlibswanted=m crypt ’
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define
usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc=‘cc’, ccflags =‘-fno-strict-aliasing -pipe -I/usr/pkg/include’,
optimize=‘-O2 -pthread -I/usr/include’,
cppflags=‘-fno-strict-aliasing -pipe -I/usr/pkg/include’
ccversion=‘’, gccversion=‘3.3.3 (NetBSD nb3 20040520)’,
gccosandvers=‘’
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype=‘long’, ivsize=4, nvtype=‘double’, nvsize=8, Off_t=‘off_t’,
lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld=‘cc’, ldflags =’ -Wl,-R/usr/pkg/lib -pthread -L/usr/pkg/lib’
libpth=/usr/pkg/lib /usr/lib
libs=-lm -lcrypt -lpthread
perllibs=-lm -lcrypt -lpthread
libc=/lib/libc.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version=‘’
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=‘-Wl,-E
-Wl,-R/usr/pkg/lib/perl5/5.8.0/i386-netbsd-thread-multi/CORE’
cccdlflags=‘-DPIC -fPIC ‘, lddlflags=’ -Wl,-R/usr/pkg/lib -pthread
–whole-archive -shared -L/usr/pkg/lib’