Here is the situation
2 departments, 2 queues. They don’t want to see each others stuff.
All of this works except if department A opens a ticket in department B’s queue.
Even if the end user is the ticket requester, Department A is not able to see the ticket.
User Get a permissions error and only sees the ticket number no data.
All users in the departments are privileged.
I do not see a permission option for requester to see and comment on ticket.