Rt emailing extra line breaks

RT Users
1

We’re doing a lot of emailing through RT. So we have an issue, when
quotation has much more line breakes, then in original letters. It seems
like RT doing s/\n/\n\n/ every time. I.e.:From: me
To: him
Subject: [RT #1] some ticket

Some text here
And here
And here again

If answer this message, we receive from RT like that:

From: him
To: me
Subject: RE: [RT #1] some ticket

Here’s an answer
And more of the words

smime.p7s (3.54 KB)

2

We’re doing a lot of emailing through RT. So we have an issue, when
quotation has much more line breakes, then in original letters. It seems
like RT doing s/\n/\n\n/ every time. I.e.:

  1. What version of RT?
  2. What version of outlook is “he” using?
3

Vitaly Tskhovrebov wrote:

We’re doing a lot of emailing through RT. So we have an issue, when
quotation has much more line breakes, then in original letters. It seems
like RT doing s/\n/\n\n/ every time.:

Hi, Vitaly.

We’ve fixed this on our 3.8.4 with an attached patch.

Agnislav Onufrijchuk
PortaOne, Inc., RT Developer
Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670

PortaOne Booth 812 @ ITW 2010
International Telecommunication Week
Marriott Wardman Park Hotel
Washington, DC - May 24-26

ShowMessageStanza.patch (489 Bytes)

4

Vitaly Tskhovrebov wrote:

We’re doing a lot of emailing through RT. So we have an issue, when
quotation has much more line breakes, then in original letters. It seems
like RT doing s/\n/\n\n/ every time.:

Hi, Vitaly.

We’ve fixed this on our 3.8.4 with an attached patch.

Oh. if it’s only a webui issue and not an email one, then yes. We made a similar (but different and I think more correct) change for 3.8.6 or 3.8.7.