This is from top:
1790 nobody 15 0 317M 25M 1780 S 0.0 2.2 7:27 1
mason_handler.f
1805 nobody 17 0 317M 116M 1724 S 0.0 10.2 10:26 1
mason_handler.f
1855 nobody 15 0 316M 23M 1872 S 0.0 2.0 6:42 0
mason_handler.f
1910 nobody 17 0 332M 299M 1812 S 0.0 26.4 6:20 1
mason_handler.f
free:
total used free shared buffers
cached
Mem: 1159576 841000 318576 0 60380
127844
-/+ buffers/cache: 652776 506800
Swap: 2562232 1226940 1335292
It had been rebooted on Sunday, no changes made to RT.
Then yesterday about noon it starts to eat memory and swap
like there is no tomorrow, until it’s full.
Oh, and RT is also very slow now with this problem.
In the RT log, these are appearing since Monday around 9AM
[Mon Aug 16 12:37:46 2004] [crit]: RT::Ticket=HASH(0x9671c24) tried to
load a bogus ticket: 1173
(/usr/rt3/lib/RT/Ticket_Overlay.pm:227)
[Mon Aug 16 12:37:46 2004] [err]: RT::Scrips=HASH(0x9722510) couldn’t
load ticket 1173
(/usr/rt3/lib/RT/Scrips_Overlay.pm:260)
[Mon Aug 16 12:37:47 2004] [crit]: Trying to check RT::Queue rights for
an unspecified RT::Queue (/usr/rt3/lib/RT/Principal_Overlay.pm:355)
They appear about 1-2 hour apart from then until now.
Memory leak somewhere maybe?
Attached is a .PNG graph showing memory usage. Green=mem, Blue=swap.
After some investigation I can see that what makes these occur are a
mail from a customer. It contains 5 attachments, 3 doc files and two
powerpoint files. the .doc files are: 25,5KB, 25.5KB, 188KB.
The .ppt files are around 2MB.
The ticket is created, and all the .doc files are visiable, but the
.ppt files are nowhere to be seen. Now, I think RT returns an error
to the MTA, since this mail has been coming again ever since Mondat 9AM,
each time creating a new ticket, each time failing on the .ppt (?).
The maillog (postfix) says:
Aug 17 11:38:13 master postfix/local[15017]: 5FEDCFD84B:
to=no-support@support.isphuset.net, relay=local, delay=88084,
status=deferred (temporary failure. Command output: RT server error.
The RT server which handled your email did not behave as expected. It
said:
System error
| error: | DBD driver has not implemented the AutoCommit attribute at /usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 612. |
| context: |
But please note that everything else seems to work just fine. -HK |