Hello List,
maybe I didn’t understand the RT E-Mail functionality, or I got some
configuration mistake.
Is it correct that:
- RT should send out an E-Mail when a Ticket is created in the WebUI?
- RT should send out an E-Mail when a Ticket is replied?
If both above is true, then I guess I have some configuration mistake.
The Problem is that RT gives me no hint what went wrong (neither in the
web server’s error log nor the log file it creates).
Is there any documentation finished which explains the E-Mail
functionality in whole?
Best regards
Timo
Timo A. Hummel, IT Specialist
IS Innovative Software AG Phone: +49 69 505030-302
Feuerbachstraße 26-32 Fax: +49 69 505030-505
60325 Frankfurt a.M. E-Mail:
mailto:timo.hummel@isg.de
GERMANY WWW: http://is.ag
smime.p7s (1.63 KB)
|+ Is there any documentation finished which explains the E-Mail
|+ functionality in whole?
Have you setup your Scrips? THe documentation explains this.
Darrin Walton wrote:
|+ Is there any documentation finished which explains the E-Mail
|+ functionality in whole?
Have you setup your Scrips? THe documentation explains this.
A more verbose answer:
Initially, RT 2.0.x is configured to do nothing with a ticket but
log it in the database, from where all the info is fed into the database.
If You want to setup behavior as in RT 1.x, have a look at the list archives, this
topic comes up now and then.
If You intent to do rather unusual things with email, You are encouraged to read
the documentation at http://www.helgrim.com/, have a look at the contrib directory
of the RT ftp server or poke around in the source code
(this is for very special things, but we needed it for turning on the autocreation
of accounts so that people can have a look at their tickets - not a big change,
and nothing like autogenerated passwords being mailed back (rather, a default
password).)
Regards,
Harald
Harald Wagener | Systemadministrator
FCB/Wilkens GmbH | Tel.:+49-40-2881-1252
An der Alster 42 | Fax.:+49-40-2881-1263
20099 Hamburg | http://www.fcb-wilkens.com