RT e-mail address listed as one-time Cc and Bcc checkbox

Hi all,
Does anyone know if the global RT e-mail address should be listed as a
check box under One-time Cc and Bcc when adding a comment or a reply in
3.8.1?

Surely RT should know not to e-mail itself for fear of a mail loop? I
don’t remember seeing this on my test installation.

Best regards,
Justin
University of Brighton.

Hi all,
Does anyone know if the global RT e-mail address should be listed as a
check box under One-time Cc and Bcc when adding a comment or a reply in
3.8.1?

It should not. could you open a ticket so we get it fixed up for the
future?

Thanks,
Jesse

Jesse Vincent wrote:> On Tue 11.Nov’08 at 11:27:31 +0000, justin@brighton.ac.uk wrote:

Hi all,
Does anyone know if the global RT e-mail address should be listed as a
check box under One-time Cc and Bcc when adding a comment or a reply in
3.8.1?

It should not. could you open a ticket so we get it fixed up for the
future?
Thanks for the reply.
I’ve opened a ticket. [http://rt3.fsck.com/Ticket/Display.html?id=12792]

Best regards,
Justin

Are messages actually being sent to the RT address?
For a while we had people sending messages to

rt@longdomain.example.org which were forwarded to
rt@short.example.org. In this instance, RT added
@longdomain to the CC list
Cambridge Energy Alliance: Save money. Save the planet.

Hi Jerrad,
Yes, e-mails are actually being sent to the e-mail address configured in RT.

Best regards,
Justin

Jerrad Pierce wrote:

Then you both misconfigured RTAddressRegexp option in the RT config.On Wed, Nov 12, 2008 at 11:36 PM, justin@brighton.ac.uk wrote:

Hi Jerrad,
Yes, e-mails are actually being sent to the e-mail address configured in RT.

Best regards,
Justin

Jerrad Pierce wrote:

Are messages actually being sent to the RT address?
For a while we had people sending messages to

rt@longdomain.example.org which were forwarded to
rt@short.example.org. In this instance, RT added
@longdomain to the CC list


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Best regards, Ruslan.

I haven’t configured $RTAddressRegexp (or $ParseNewMessageForTicketCcs)
in my RT_SiteConfig.pm.

I just specifically set $RTAddressRegexp with a regular expression to
catch all RT addresses (global and queue specific) and the addresses no
longer show when adding a reply or comment in the web interface, but
surely RT should automatically exclude globally configured and queue
specific correspondence and comment e-mail addresses without the need to
configure these manually?

We do have two domain names, but I use $CanonicalizeEmailAddressMatch
and $CanonicalizeEmailAddressReplace to rewrite bton.ac.uk to
brighton.ac.uk (RT_Config.pm suggests this is /just/ for RT/User.pm?):

Set($CanonicalizeEmailAddressMatch , '@bton\.ac\.uk$');
Set($CanonicalizeEmailAddressReplace , '@brighton.ac.uk');

Either way, we don’t have any e-mail addresses that forward mail to RT.
And all e-mail with the bton.ac.uk domain is rewritten at the mail hub
to brighton.ac.uk. Example headers from a comment transaction in a ticket:

Received: from mail.bton.ac.uk ([194.83.112.64] helo=mail.brighton.ac.uk) by rt.bton.ac.uk with esmtp (Exim 4.63) (envelope-from <a.bloggs@brighton.ac.uk>) id 1KIJx8-0003by-3f for rt-comment@rt.brighton.ac.uk; Mon, 14 Jul 2008 10:02:38 +0100

My correspond and comment addresses are configured as:

Set($CorrespondAddress , 'rt@brighton.ac.uk');
Set($CommentAddress , 'rt-comment@brighton.ac.uk');

Best regards,
Justin
University of Brighton.

Ruslan Zakirov wrote: