Rt doesn't send mail

houston we’ve got a problem…
my RT doesn’t want to send mail…
RT receives mail correctly, creates the ticket but sends no mail.
relay is configured correctlyand i can write mail from this server.
i have the following scrips on this queue:
OnCorrespond AutoreplyToRequestors with template AutoRespondOnCreation
OnCreate NotifyRequestors with template Autoreply

any ideas?

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Marc Schr�tel

Concept! AG
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houston we’ve got a problem…
my RT doesn’t want to send mail…
RT receives mail correctly, creates the ticket but sends no mail.
relay is configured correctlyand i can write mail from this server.
i have the following scrips on this queue:
OnCorrespond AutoreplyToRequestors with template AutoRespondOnCreation
OnCreate NotifyRequestors with template Autoreply

any ideas?

Did you set up the gateways properly? ie, in section 7.1 of the
installation and configuration manual, “Configuring the email gateway”

7.1 Configuring the email gateway
An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
machine.

Add the following lines to /etc/aliases (or your local equivalent) :

rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
comment"
rt: “|/path/to/rt2/bin/rt-mailgate --queue general --action
correspond”

Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01@emerald.tufts.edu

The email gateway is for the receiving of mail, not the sending of it. :slight_smile:

Anyhow, I just experienced the same problem. Darned thing was working
on Monday and there was much rejoicing.

I went and ran through a couple of tests yesterday before giving the
go-ahead to put it into production, and the darn thing doesn’t even
think about sending email. Nothing shows up in the sendmail logs (not
even the attempt at a connection). The reply from within RT2 (let’s
say, an admin replies to an open ticket) does go into the database and
it acts like the message was sent…

but nothing… no email message, nothing in the sendmail logs… any RT
logs or something that I can check?

I’m severely tempted to remove RT2 and re-install it, but, honestly, I
would rather not…

-Rich

Sheeri Kritzer wrote:>On Tue, 25 Sep 2001, [iso-8859-1] Marc Schr�tel wrote:

houston we’ve got a problem…
my RT doesn’t want to send mail…
RT receives mail correctly, creates the ticket but sends no mail.
relay is configured correctlyand i can write mail from this server.
i have the following scrips on this queue:
OnCorrespond AutoreplyToRequestors with template AutoRespondOnCreation
OnCreate NotifyRequestors with template Autoreply

any ideas?

Did you set up the gateways properly? ie, in section 7.1 of the
installation and configuration manual, “Configuring the email gateway”

7.1 Configuring the email gateway
An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
machine.

Add the following lines to /etc/aliases (or your local equivalent) :

rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
comment"
rt: “|/path/to/rt2/bin/rt-mailgate --queue general --action
correspond”

Richard West $14.95 Registrations mailto:rwest@wesmo.com
Wesmo Computer Services .com .net .org .tv .cc http://www.wesmo.com
Full Domain & Web Hosting .BIZ .INFO & MORE!!

Are you using sendmail or sendmailpipe? What mta? are you using sendmail without turning off FriendlyToLines? is there anything in your mail logs?On Wed, Oct 10, 2001 at 11:50:01AM -0400, Rich West wrote:

The email gateway is for the receiving of mail, not the sending of it. :slight_smile:

Anyhow, I just experienced the same problem. Darned thing was working
on Monday and there was much rejoicing.

I went and ran through a couple of tests yesterday before giving the
go-ahead to put it into production, and the darn thing doesn’t even
think about sending email. Nothing shows up in the sendmail logs (not
even the attempt at a connection). The reply from within RT2 (let’s
say, an admin replies to an open ticket) does go into the database and
it acts like the message was sent…

but nothing… no email message, nothing in the sendmail logs… any RT
logs or something that I can check?

I’m severely tempted to remove RT2 and re-install it, but, honestly, I
would rather not…

-Rich

Sheeri Kritzer wrote:

On Tue, 25 Sep 2001, [iso-8859-1] Marc Schrötel wrote:

houston we’ve got a problem…
my RT doesn’t want to send mail…
RT receives mail correctly, creates the ticket but sends no mail.
relay is configured correctlyand i can write mail from this server.
i have the following scrips on this queue:
OnCorrespond AutoreplyToRequestors with template AutoRespondOnCreation
OnCreate NotifyRequestors with template Autoreply

any ideas?

Did you set up the gateways properly? ie, in section 7.1 of the
installation and configuration manual, “Configuring the email gateway”

7.1 Configuring the email gateway
An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
machine.

Add the following lines to /etc/aliases (or your local equivalent) :

rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
comment"
rt: “|/path/to/rt2/bin/rt-mailgate --queue general --action
correspond”


Richard West $14.95 Registrations mailto:rwest@wesmo.com
Wesmo Computer Services .com .net .org .tv .cc http://www.wesmo.com
Full Domain & Web Hosting .BIZ .INFO & MORE!!


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

This seems to always happen to me: I work on a problem, get to the point
where I actually break down and send an email off to a mailing list
describing the problem and asking for help. Then, after sending the
email, I go back to tinkering with it, and voila, I fix it. :slight_smile:

Yes, yes… I feel like a dummy. RT wasn’t configured to repond to the
requestor. Duh… I’ll go into the corner now and put my dunce cap on
for 5 minutes.

:slight_smile:

Thanks!
-Rich

THAUVIN Blaise (Informatique) wrote:

Hi,

Did you check that you configured RT to actually send mail (ie:
created scripts to send mail for “on correspond”, “on create”…)

I know it may sound obvious, but that’s the mistake I did, and it took
me some time to figure it out.

Blaise

-----Message d’origine-----
De : Rich West [ mailto:Rich.West@wesmo.com ]
Envoy� : mercredi 10 octobre 2001 17:50
Cc : Sheeri Kritzer; Marc Schr�tel; rt-users@lists.fsck.com
Objet : Re: [rt-users] rt doesn’t send mail

The email gateway is for the receiving of mail, not the sending of
it. :slight_smile:

Anyhow, I just experienced the same problem. Darned thing was working
on Monday and there was much rejoicing.

I went and ran through a couple of tests yesterday before giving the
go-ahead to put it into production, and the darn thing doesn’t even
think about sending email. Nothing shows up in the sendmail logs (not
even the attempt at a connection). The reply from within RT2 (let’s
say, an admin replies to an open ticket) does go into the database and
it acts like the message was sent…

but nothing… no email message, nothing in the sendmail logs… any RT
logs or something that I can check?

I’m severely tempted to remove RT2 and re-install it, but, honestly, I
would rather not…

-Rich

Sheeri Kritzer wrote:

houston we’ve got a problem…
my RT doesn’t want to send mail…
RT receives mail correctly, creates the ticket but sends no mail.
relay is configured correctlyand i can write mail from this server.
i have the following scrips on this queue:
OnCorrespond AutoreplyToRequestors with template AutoRespondOnCreation
OnCreate NotifyRequestors with template Autoreply

any ideas?

Did you set up the gateways properly? ie, in section 7.1 of the
installation and configuration manual, “Configuring the email gateway”

7.1 Configuring the email gateway
An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
machine.

Add the following lines to /etc/aliases (or your local equivalent) :

rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
comment"
rt: “|/path/to/rt2/bin/rt-mailgate --queue general --action
correspond”

Richard West $14.95 Registrations mailto:rwest@wesmo.com
Wesmo Computer Services .com .net .org .tv .cc http://www.wesmo.com
Full Domain & Web Hosting .BIZ .INFO & MORE!!