RT do not CC and Bcc

RT Users
1

Hi,

I am using RT freshly installed from CVS (version 2.0.15).
I have RT working but I get troubles when I put CC or Bcc addresses
into the web interface: in fact nothing is send to these addresses.

I am using sendmailpipe with -oi and -t options.
My smtp daemon is postfix and I am on RedHat 7.3.
All softs are uptodate.

Also on an other computer runnig rt 2.0.14 I had the same problem
and the daemon was qmail.

Can someone help me to find out where the problem is ?

Xavier

2

I am using RT freshly installed from CVS (version 2.0.15).
I have RT working but I get troubles when I put CC or Bcc addresses
into the web interface: in fact nothing is send to these addresses.

To confirm, this when creating a ticket through the web interface?

Can someone help me to find out where the problem is ?

I’ve stumbled over this problem yesterday, but haven’t had time yet to
track it down (apparently my various minions have known about it for a
while, but haven’t brought it to my attention).

I suspect that the ‘Cc’ is being bundled up with the body of the message,
and not being put in the headers like it should be.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security
3

I am using RT freshly installed from CVS (version 2.0.15).
I have RT working but I get troubles when I put CC or Bcc addresses
into the web interface: in fact nothing is send to these addresses.

I’ve stumbled over this problem yesterday, but haven’t had time yet to
track it down (apparently my various minions have known about it for a
while, but haven’t brought it to my attention).

I suspect that the ‘Cc’ is being bundled up with the body of the message,
and not being put in the headers like it should be.

Do you know if this is being fixed in next version of RT or whether
somebody is working on it? Maybe I should joing the development list…
I’m a little shy about my coding, but if this is not worked on already,
I think I could look into it.

Lynoure Rajamäki
lynoure@otaverkko.fi