RT - Displaying Users/Ticket Bodies


  1. I cannot get the dropdown users list.
  2. When I search for a users id (withing rt) it gives null result - user doesn’t exist.
    However, when I do an SQL query I see the users.
  3. I see tickets but not the bodies

On problem (1) and (2) when I do a search for a user’s id, the user seems to exist,
because when I do a search on Web UI, rt shows the text "Users matching search criteria"
but I can’t see the user listed.

Also on tickets, all ticket id/numbers are there, but the bodies and comments don’t show.

What could be the problem here? I don’t want to drop the db because I have all the
sql files.

   - wash 

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