RT develops sudden bouts of amnesia regarding logged-inusers

My first guess would be to look at the LDAP logs… Is there anything
there? If LDAP is kicking your users off you will see it in there.

If it is not LDAP I would try but RT back to it’s own form of
authentication to see if that works…

From these two steps you should be able to narrow your search of where
the problem is?

My 2c.

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ruslan U.
ZakirovSent: Thursday, July 14, 2005 5:17 AM
To: Beachey, Kendric
Cc: Rt-Users (E-mail)
Subject: Re: [rt-users] RT develops sudden bouts of amnesia regarding
logged-inusers

Beachey, Kendric wrote:

First off, let me apologize for running a fairly ancient version of
RT. We
are on 2.0.11pre, which is equivalent to 2.0.12.

Quite some time ago I hacked our system to authenticate against our
Novell
NDS via LDAP. This has worked happily for a few years now.

Today RT has begun kicking people out a lot. After you log in, you
might
get to view a ticket or do a search, but if you try to refine your
search or
click a header to sort a different way, or tweak the people attached
to a
ticket, just for instance, you often find yourself staring at the
login
screen again. Logging in again generally gets you where you were
trying to
go (although search criteria are often forgotten). But you’ll
probably have
to re-re-login again several clicks later.

Occasionally, a page will appear to have worked fine, but on closer
inspection, it’s missing something. For instance, a ticket displays
pretty
much fine, but the contents of all the correspondence is not shown.
Or a
combo box of potential ticket owners has no contents.

My very-slightly-educated guess is that our LDAP server might be
flipping
its lid and bouncing people, sometimes right in the middle of a page
render,
which could explain the partly rendered pages.
LDAP could bounce user only when you request for auth, RT request auth
only once when you enter login, then once per request to revalidate I
think.

I can’t comment on other things I don’t know how RT2.x works, but anyway
logs could help(apache, rt…)

Or am I barking up the wrong tree? Does this sound more like
something else
that anyone can recognize?

Kendric Beachey

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