In the coming months, Best Practical Solutions, LLC will launch its new
training program with an intensive one-day developer and administrator
training session taught by the developers who built RT.
This session will cover:
* RT's system architecture * A guided tour of the RT source code * Extension mechanisms you can use to customize RT * How to tie RT into your existing authentication infrastructure * Bulding your own tools that talk to the RT backend * Automating common procedures * Customizing RT's workflow to match your own * How to write custom reports based on RT's data
We intend to offer this session publically three times this fall, but may vary
this schedule based on interest:
* Boston, MA in September, 2003 * London, UK in early October, 2003 * San Francisco, CA in November, 2003
We’re interested in getting a rough count of interested attendees. If
you would like a seat at one of the training sessions, please send
mail to email@example.com. This reservation is non-binding,
but folks who reserve now will be given preference over latecomers if
sessions fill up. The cost, including materials, will be $995 USD.
Additionally, we offer private training sessions for interested
organizations. If you would like to schedule a private training
session for your organization’s staff, please drop us a line at
http://www.bestpractical.com/rt – Trouble Ticketing. Free.
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