Hi,
I’m from the University of Bath, UK, where we’ve recently started using
RT to replace a proprietry help desk package. Everyone seems to be very
happy with RT but the management want to make sure we don’t go down the
same route that we did with the proprietry software, they basically want
to make sure RT’s going to scale to our needs.
If it’s not too much trouble, would people mind telling me what they use
RT for, i.e. helpdesk or project management, and how many tickets they
deal with on average per year?
Any other experiences would also be gratefully appeciated.
Thanks for your time,
Max Norton
University of Bath Computer Services
Hi,
If it’s not too much trouble, would people mind telling me what they use
RT for, i.e. helpdesk or project management, and how many tickets they
deal with on average per year?
Any other experiences would also be gratefully appeciated.
I have seen some posts from ‘mixo mixo@beth.uniforum.org.za’ on rt-devel
lately (check the archives). He mentions that his RT handles around 40,000
tickets a year. That’s about the highest I’ve heard of so far. Maybe you
could contact him for more details on scalability.
Regards,
Martin
I’m also interested in how people are using RT in a university for helpdesks, project tracking or bugs.
I started playing with it recently, with the hope that I could use RT to replace a conglomerate of remedy (remedy.com), footprints (unipress.com), and some homegrown systems.
What would be most helpful is examples of workflow, beyond what was in the docs, but I realize that could be asking a great deal, any info is welcome.
Regards,
ShaheenOn Tue, Jun 10, 2003 at 11:57:30AM +0100, M B Norton wrote:
If it’s not too much trouble, would people mind telling me what they use
RT for, i.e. helpdesk or project management, and how many tickets they
deal with on average per year?
Any other experiences would also be gratefully appeciated.
Shaheen M. Beg shaheen@csoft.net