RT deletes email msg lines in display

RT Users
1

The History display of the ticket created in response to the following
submitted email message does not contain any of the lines beginning:

“gnuplot> …”

although the copy of the message available via the “Download” link does.

Can anyone tell me why not and how such omissions may be prevented?

Gary

******************* Message received by RT ************************

There is some sort of version conflict between
gnuplot and libpng in /usr/local-solaris.
Can this be fixed?
The gnuplot version on sunfreeware seems to work
okay:
ftp://ftp.sunfreeware.com/pub/freeware/sparc/8/gnuplot-4.0.0-sol8-sparc-local.gz

$ /usr/local/bin/gnuplot

      G N U P L O T
      Version 4.0 patchlevel 0
      last modified Thu Apr 15 14:44:22 CEST 2004
      System: SunOS 5.8

      Copyright (C) 1986 - 1993, 1998, 2004
      Thomas Williams, Colin Kelley and many others

      This is gnuplot version 4.0.  Please refer to the documentation
      for command syntax changes.  The old syntax will be accepted
      throughout the 4.0 series, but all save files use the new syntax.

      Type `help` to access the on-line reference manual.
      The gnuplot FAQ is available from
              http://www.gnuplot.info/faq/

      Send comments and requests for help to
              <gnuplot-info@lists.sourceforge.net>
      Send bugs, suggestions and mods to
              <gnuplot-bugs@lists.sourceforge.net>

Terminal type set to ‘unknown’
gnuplot> set term png xEECCFF
Terminal type set to ‘png’
Options are 'nocrop medium size 640,480 xeeccff ’
gnuplot> set out “/home/math3/username/tmpplot/20070303.cpu.hourly.eagle.png”
gnuplot> set grid
gnuplot> set title “CPU Usage By Hour - eagle - 20070303”
gnuplot> set xrange [0:23]
gnuplot> set yrange [0:100]
gnuplot> set xlabel “hour”
gnuplot> set ylabel “percent”
gnuplot> set xtics 1
gnuplot> set ytics 10
gnuplot> plot
“/home/math3/username/tmpplot/20070303.cpu.hourly.data.eagle”
using 1:2 title “usr” with lines, \

“/home/math3/username/tmpplot/20070303.cpu.hourly.data.eagle”
using 1:3 title “sys” with lines, \

“/home/math3/username/tmpplot/20070303.cpu.hourly.data.eagle”
using 1:4 title “wio” with lines, \

“/home/math3/username/tmpplot/20070303.cpu.hourly.data.eagle”
using 1:5 title “idle” with lines
libpng warning: Application was compiled with png.h from libpng-1.0.8
libpng warning: Application is running with png.c from libpng-1.2.6rc1
gd-png: fatal libpng error: Incompatible libpng
version in application and library
Segmentation Fault

******************* History entry created by RT ********************

There is some sort of version conflict between
gnuplot and libpng in /usr/local-solaris.
Can this be fixed?
The gnuplot version on sunfreeware seems to work
okay:
ftp://ftp.sunfreeware.com/pub/freeware/sparc/8/gnuplot-4.0.0-sol8-sparc-local.gz

$ /usr/local/bin/gnuplot

G N U P L O T
Version 4.0 patchlevel 0
last modified Thu Apr 15 14:44:22 CEST 2004
System: SunOS 5.8

Copyright (C) 1986 - 1993, 1998, 2004
Thomas Williams, Colin Kelley and many others

This is gnuplot version 4.0. Please refer to the documentation
for command syntax changes. The old syntax will be accepted
throughout the 4.0 series, but all save files use the new syntax.

Type help to access the on-line reference manual.
The gnuplot FAQ is available from
http://www.gnuplot.info/faq/

Send comments and requests for help to
gnuplot-info@lists.sourceforge.net
Send bugs, suggestions and mods to
gnuplot-bugs@lists.sourceforge.net

Terminal type set to ‘unknown’
Terminal type set to ‘png’
Options are 'nocrop medium size 640,480 xeeccff ’
“/home/math3/username/tmpplot/20070303.cpu.hourly.data.eagle”
using 1:2 title “usr” with lines, \

“/home/math3/username/tmpplot/20070303.cpu.hourly.data.eagle”
using 1:3 title “sys” with lines, \

“/home/math3/username/tmpplot/20070303.cpu.hourly.data.eagle”
using 1:4 title “wio” with lines, \

“/home/math3/username/tmpplot/20070303.cpu.hourly.data.eagle”
using 1:5 title “idle” with lines
libpng warning: Application was compiled with png.h from libpng-1.0.8
libpng warning: Application is running with png.c from libpng-1.2.6rc1
gd-png: fatal libpng error: Incompatible libpng
version in application and library
Segmentation Fault

Gary Hall email: hall at fas dot sfu dot ca

2

The History display of the ticket created in response to the following
submitted email message does not contain any of the lines beginning:

Gary, can you try upgrading to the latest Text::Quoted perl module?

3

The History display of the ticket created in response to the following
submitted email message does not contain any of the lines beginning:

Jesse wrote:

Gary, can you try upgrading to the latest Text::Quoted perl module?

Thanks for the quick reply, Jesse. It solved the problem beautifully.

Gary

Gary Hall hall@fas.sfu.ca | Voice (604) 291-5925
Faculty of Applied Sciences | Fax (604) 291-5404
Simon Fraser University |
Burnaby, B.C. V5A 1S6 |

4

In the Reminders block of a displayed ticket, for a “New Reminder” I’d
like the default select for Owner to be the name of the CurrentUser
rather than [ - ].

Generally our users want to set reminders for themselves and it saves a
data entry step if the selected Owner defaults the the logged in user.

I believe the change has to be made to the file
/share/html/Ticket/Elements/Reminders

A code snipped to do this would be appreciated.

Thanks,

dano

5

In RT 3.6.5 when you use quick search it displays tickets that are
Resolved. I believe it used to only show tickets that were New, Open or
Stalled.

The settings in ./share/html/Elements/Quicksearch seem to confirm that
Resovled tickets aren’t part of the search conditions.

Can anyone shed light on this?

Thanks,

dano

6

Hi Dan,
Go to share/html/Elements and pick up Quicksearch change it to this:

<&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "", titleright => loc("Edit"), titleright_href => $RT::WebPath.'/Prefs/Quicksearch.html' &> <& /Elements/QueueSummary, cache => 'quick_search_queues', queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists $unwanted->{$_->Name} }, conditions => [ {cond => "Status = 'new'", name => loc ('new') }, {cond => "Status = 'open'", name => loc ('open') }, {cond => "Status = 'stalled'", name => loc ('stalled') }, {cond => "Status = 'resolved'", name => loc ('resolved') }] &>
<%INIT> my $unwanted = $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});

Torsten

7

Dan O’Neill wrote:

In RT 3.6.5 when you use quick search it displays tickets that are
Resolved. I believe it used to only show tickets that were New, Open or
Stalled.

The settings in ./share/html/Elements/Quicksearch seem to confirm that
Resovled tickets aren’t part of the search conditions.

Can anyone shed light on this?

Here is a Callback for modifying Search/Simple.html

http://wiki.bestpractical.com/view/ModifyQuery

If it’s not correct for some reason, please feel free to provide
corrections. Works for me and might likely work for you too.

dano