RT: DBD::mysql::st execute failed: MySQL server has gone away at

All,

I am having a problem with ticket creation on RT. I am setting up 

ONMS to open tickets to RT on alarm, and have had mixed results. Each
time the error RT: DBD::mysql::st execute failed: MySQL server has gone
away at is the end result and ticket creation fails.
On the RPM version on Fedora 9, it failed, but not quite. It would
create the ticket, but ONMS didn’t see the ticket created. I removed the
RPM version and compiled RT from scratch from the most recent stable, to
verify if it was something with the RPM on the 64bit platform, but I get
the same results. Nothing on google was conclusive to this issue, though
I found some things on it, the most common response was to remove and
reinstall DBD, which I can’t easily do (production database and this is
the only tool that doesn’t work with it). I have periodic luck on
creating tickets in the web interface though, but other times I get the
same error information as what is below.

What I get in my RT logs, for one ticket failure is as follows:

Jan 27 15:47:32 haruhi RT:
rt-3.8.7-25514-1264628851-478.3-3-0@example.com #3/43 - Scrip 3 On
Create Autoreply To Requestors
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:300)
Jan 27 15:47:32 haruhi RT:
rt-3.8.7-25514-1264628851-478.3-3-0@example.com sent To:
nombrandue@tsukinokage.net (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:331)
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'INSERT INTO Transactions (OldReference, Type, Field,
OldValue, NewReference, NewValue, Creator, ObjectId, ReferenceType,
Created, Data, ObjectType) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'
at /usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm
line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘INSERT INTO Transactions (OldReference, Type, Field, OldValue…’,
undef, ‘EmailRecord’, undef, undef, undef, undef, 1, …) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
357#012#011DBIx::SearchBuilder::Handle::Insert(‘RT::Handle=HASH(0x7f44816f9840)’,
‘Transactions’, ‘OldReference’, undef, ‘Type’, ‘EmailRecord’, ‘Field’,
undef, ‘OldValue’, …) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle/mysql.pm
line
36#012#011DBIx::SearchBuilder::Handle::mysql::Insert(‘RT::Handle=HASH(0x7f44816f9840)’,
‘Transactions’, ‘OldReference’, undef, ‘Type’, ‘EmailRecord’, ‘Field’,
undef, ‘OldValue’, …) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1293#012#011DBIx::SearchBuilder::Record::Create(‘RT::Transaction=HASH(0x7f4483906750)’,
‘Field’, undef, ‘Type’, ‘EmailRecord’, ‘NewReference’, undef,
‘NewValue’, undef, …) called at /opt/rt3/bin/…/lib/RT/Record.pm line
289#012#011RT::Record::Create(‘RT::Transaction=HASH(0x7f4483906750)’,
‘OldValue’, undef, ‘NewReference’, undef, ‘OldReference’, undef,
‘NewValue’, undef, …) called at
/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm line
151#012#011RT::Transaction::Create(‘RT::Transaction=HASH(0x7f4483906750)’,
‘Ticket’, 3, ‘Type’, ‘EmailRecord’, ‘Data’,
rt-3.8.7-25514-1264628851-478.3-3-0@example.com’, ‘MIMEObj’,
‘MIME::Entity=HASH(0x7f4483926708)’, …) called at
/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm line
543#012#011RT::Action::SendEmail::RecordOutgoingMailTransaction(‘RT::Action::Autoreply=HASH(0x7f44839261f8)’,
‘MIME::Entity=HASH(0x7f4483926708)’)
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT * FROM Transactions WHERE id = ?’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT * FROM Transactions WHERE id = ?’, 0) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1207#012#011DBIx::SearchBuilder::Record::_LoadFromSQL(‘RT::Transaction=HASH(0x7f4483906750)’,
‘SELECT * FROM Transactions WHERE id = ?’, 0) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1126#012#011DBIx::SearchBuilder::Record::LoadByCols(‘RT::Transaction=HASH(0x7f4483906750)’,
‘id’, 0) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record/Cachable.pm
line
119#012#011DBIx::SearchBuilder::Record::Cachable::LoadByCols(‘RT::Transaction=HASH(0x7f4483906750)’,
‘id’, 0) called at /opt/rt3/bin/…/lib/RT/Record.pm line
350#012#011RT::Record::LoadByCols(‘RT::Transaction=HASH(0x7f4483906750)’,
‘id’, 0) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1141#012#011DBIx::SearchBuilder::Record::LoadById(‘RT::Transaction=HASH(0x7f4483906750)’,
0) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1057#012#011DBIx::SearchBuilder::Record::Load(‘RT::Transaction=HASH(0x7f4483906750)’,
0) called at /opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm line
152#012#011RT::Transaction::Create(‘RT::Transaction=HASH(0x7f4483906750)’,
‘Ticket’, 3, ‘Type’, ‘EmailRecord’, ‘Data’,
rt-3.8.7-25514-1264628851-478.3-3-0@example.com’, ‘MIMEObj’,
‘MIME::Entity=HASH(0x7f4483926708)’, …) called at
/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm line
543#012#011RT::Action::SendEmail::RecordOutgoingMailTransaction(‘RT::Action::Autoreply=HASH(0x7f44839261f8)’,
‘MIME::Entity=HASH(0x7f4483926708)’) called at
/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm line
138#012#011RT::Action::SendEmail::Commit('RT::Action::Autoreply=HASH(0x7f4483926
Jan 27 15:47:32 haruhi RT: RT::Attachment->Create couldn’t, as you
didn’t specify a transaction
(/opt/rt3/bin/…/lib/RT/Attachment_Overlay.pm:114)
Jan 27 15:47:32 haruhi RT: Could not record outgoing message
transaction: Transaction Created
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:554)
Jan 27 15:47:32 haruhi RT:
rt-3.8.7-25514-1264628852-922.3-4-0@example.com #3/43 - Scrip 4 On
Create Notify AdminCcs (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:300)
Jan 27 15:47:32 haruhi RT:
rt-3.8.7-25514-1264628852-922.3-4-0@example.com No recipients found.
Not sending. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:342)
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'UPDATE Tickets SET LastUpdated=? WHERE id=? ’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
'UPDATE Tickets SET LastUpdated=? WHERE id=? ', ‘2010-01-27 21:47:32’,
3) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
429#012#011DBIx::SearchBuilder::Handle::UpdateRecordValue(‘RT::Handle=HASH(0x7f44816f9840)’,
‘Table’, ‘Tickets’, ‘IsSQLFunction’, undef, ‘Column’, ‘LastUpdated’,
‘PrimaryKeys’, ‘HASH(0x7f44835fd0b0)’, …) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
846#012#011DBIx::SearchBuilder::Record::__Set(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘Field’, ‘LastUpdated’, ‘Value’, ‘2010-01-27 21:47:32’) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record/Cachable.pm
line
139#012#011DBIx::SearchBuilder::Record::Cachable::__Set(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘Field’, ‘LastUpdated’, ‘Value’, ‘2010-01-27 21:47:32’) called at
/opt/rt3/bin/…/lib/RT/Record.pm line
526#012#011RT::Record::_SetLastUpdated(‘RT::Ticket=HASH(0x7f44837daf58)’)
called at /opt/rt3/bin/…/lib/RT/Record.pm line
1479#012#011RT::Record::_NewTransaction(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘Type’, ‘Create’, ‘TimeTaken’, 0, ‘MIMEObj’,
‘MIME::Entity=HASH(0x7f44833af3d8)’, ‘CommitScrips’, 1, …) called at
/opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
656#012#011RT::ticket::Create(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘TimeEstimated’, undef, ‘Status’, ‘new’, ‘Queue’, 1, ‘AdminCc’, undef,
…) called at /opt/rt3/bin/…/lib/RT/Interface/Web.pm line
982#012#011HTML::Mason::Commands::CreateTicket(‘Queue’, 1, ‘Owner’, 12,
‘Status’, ‘new’, ‘Requestors’, ‘nombrandue@tsukinokage.net’, ‘From’,
…) called at /opt/rt3/share/html/index.html line
109#012#011HTML::Mason::Commands::ANON(‘Requestors’,
‘nombrandue@tsukinokage.net’, ‘Owner’, 12, ‘Subject’, ‘RT ONMS
integration’, 'Content
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'UPDATE Tickets SET LastUpdated=? WHERE id=? ’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
'UPDATE Tickets SET LastUpdated=? WHERE id=? ', ‘2010-01-27 21:47:32’,
3) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
429#012#011DBIx::SearchBuilder::Handle::UpdateRecordValue(‘RT::Handle=HASH(0x7f44816f9840)’,
‘Table’, ‘Tickets’, ‘IsSQLFunction’, undef, ‘Column’, ‘LastUpdated’,
‘PrimaryKeys’, ‘HASH(0x7f448363d3e0)’, …) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
846#012#011DBIx::SearchBuilder::Record::__Set(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘Field’, ‘LastUpdated’, ‘Value’, ‘2010-01-27 21:47:32’) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record/Cachable.pm
line
139#012#011DBIx::SearchBuilder::Record::Cachable::__Set(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘Field’, ‘LastUpdated’, ‘Value’, ‘2010-01-27 21:47:32’) called at
/opt/rt3/bin/…/lib/RT/Record.pm line
526#012#011RT::Record::_SetLastUpdated(‘RT::Ticket=HASH(0x7f44837daf58)’)
called at /opt/rt3/bin/…/lib/RT/Record.pm line
481#012#011RT::Record::_Set(‘RT::Ticket=HASH(0x7f44837daf58)’, ‘Field’,
‘TimeWorked’, ‘Value’, 0) called at
/opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3388#012#011RT::ticket::_UpdateTimeTaken(‘RT::Ticket=HASH(0x7f44837daf58)’,
0) called at /opt/rt3/bin/…/lib/RT/Record.pm line
1481#012#011RT::Record::_NewTransaction(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘Type’, ‘Create’, ‘TimeTaken’, 0, ‘MIMEObj’,
‘MIME::Entity=HASH(0x7f44833af3d8)’, ‘CommitScrips’, 1, …) called at
/opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
656#012#011RT::ticket::Create(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘TimeEstimated’, undef, ‘Status’, ‘new’, ‘Queue’, 1, ‘AdminCc’, undef,
…) called at /opt/rt3/bin/…/lib/RT/Interface/Web.pm line
982#012#011HTML::Mason::Commands::CreateTicket('Queue
Jan 27 15:47:32 haruhi RT: Ticket 3 created in queue ‘General’ by root
(/opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm:667)
Jan 27 15:47:32 haruhi RT: Attempted to commit a transaction with none
in progress at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
751#012#011DBIx::SearchBuilder::Handle::EndTransaction(‘RT::Handle=HASH(0x7f44816f9840)’,
‘Action’, ‘commit’, ‘Force’, undef) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
784#012#011DBIx::SearchBuilder::Handle::Commit(‘RT::Handle=HASH(0x7f44816f9840)’)
called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
683#012#011RT::ticket::Create(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘TimeEstimated’, undef, ‘Status’, ‘new’, ‘Queue’, 1, ‘AdminCc’, undef,
…) called at /opt/rt3/bin/…/lib/RT/Interface/Web.pm line
982#012#011HTML::Mason::Commands::CreateTicket(‘Queue’, 1, ‘Owner’, 12,
‘Status’, ‘new’, ‘Requestors’, ‘nombrandue@tsukinokage.net’, ‘From’,
…) called at /opt/rt3/share/html/index.html line
109#012#011HTML::Mason::Commands::ANON(‘Requestors’,
‘nombrandue@tsukinokage.net’, ‘Owner’, 12, ‘Subject’, ‘RT ONMS
integration’, ‘Content’, ‘Ticket Creation Failure on RT’, ‘Queue’, …)
called at /usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Component.pm
line
135#012#011HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7f44837ca1b0)’,
‘Requestors’, ‘nombrandue@tsukinokage.net’, ‘Owner’, 12, ‘Subject’, ‘RT
ONMS integration’, ‘Content’, ‘Ticket Creation Failure on RT’, …)
called at /usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm
line 1284#012#011eval {…} called at
/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm line
1274#012#011HTML::Mason::Request::comp(undef, undef, undef,
‘Requestors’, ‘nombrandue@tsukinokage.net’, ‘Owner’, 12, ‘Subject’, ‘RT
ONMS integration’, …) called at
/opt/rt3/bin/…/lib/RT/Interface/Web.pm line
320#012#011RT::Interface::Web::ShowRequestedPage(‘HASH(0x7f44837b0610)’)
called at /opt/rt3/bin/…/lib/RT/Interface/Web.pm line
224#012#011RT::Interface::Web::HandleRequest(‘HASH(0x7f44837b0610)’)
called at /opt/rt3/share/html/autohandler line 53#012#011HTML::Mason::Co
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL,
Principals, CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR
ACL.RightName = ‘ShowTicket’) AND Principals.id = ACL.PrincipalId AND
Principals.PrincipalType = ‘Group’ AND Principals.Disabled = 0 AND
CachedGroupMembers.GroupId = ACL.PrincipalId AND
CachedGroupMembers.GroupId = Principals.id AND
CachedGroupMembers.MemberId = 12 AND CachedGroupMembers.Disabled = 0
AND ((ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId = 1) OR
(ACL.ObjectType = ‘RT::Queue’ AND ACL.ObjectId = 1) OR (ACL.ObjectType =
‘RT::Ticket’ AND ACL.ObjectId = 3)) LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL, Princip…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL, Princip…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
436#012#011RT::Principal::_HasGroupRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Right’, ‘ShowTicket’, ‘EquivObjects’, ‘ARRAY(0x7f44837e46b0)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
375#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Right’, ‘ShowTicket’, ‘EquivObjects’, ‘ARRAY(0x7f44837e46b0)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’, ‘Right’, ‘ShowTicket’)
called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3415#012#011RT::ticket::CurrentUserHasRight(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘ShowTicket’) called at /opt/rt3/bin/…/lib/RT/Interface/Web.pm li
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT ACL.id FROM ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR ACL.RightName =
‘ShowTicket’) AND Principals.Disabled = 0 AND
CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND
Principals.PrincipalType = ‘Group’ AND Principals.id =
CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 12 AND
ACL.PrincipalType = Groups.Type AND ((ACL.ObjectType = ‘RT::System’ AND
ACL.ObjectId = 1) OR (ACL.ObjectType = ‘RT::Queue’ AND ACL.ObjectId = 1)
OR (ACL.ObjectType = ‘RT::Ticket’ AND ACL.ObjectId = 3)) AND
Groups.Domain = ‘RT::System-Role’ AND Groups.Instance = ‘1’ LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
504#012#011RT::Principal::_HasRoleRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Right’, ‘ShowTicket’, ‘EquivObjects’, ‘ARRAY(0x7f44837e46b0)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
379#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Right’, ‘ShowTicket’, ‘EquivObjects’, ‘ARRAY(0x7f44837e46b0)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’, ‘Right’, ‘ShowTicket’)
called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3415#012#011RT::ticket::CurrentUserHasRight(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘ShowTicket’) called at /opt/rt3/bin/…/lib/RT
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT ACL.id FROM ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR ACL.RightName =
‘ShowTicket’) AND Principals.Disabled = 0 AND
CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND
Principals.PrincipalType = ‘Group’ AND Principals.id =
CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 12 AND
ACL.PrincipalType = Groups.Type AND ((ACL.ObjectType = ‘RT::System’ AND
ACL.ObjectId = 1) OR (ACL.ObjectType = ‘RT::Queue’ AND ACL.ObjectId = 1)
OR (ACL.ObjectType = ‘RT::Ticket’ AND ACL.ObjectId = 3)) AND
Groups.Domain = ‘RT::Queue-Role’ AND Groups.Instance = ‘1’ LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
504#012#011RT::Principal::_HasRoleRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Right’, ‘ShowTicket’, ‘EquivObjects’, ‘ARRAY(0x7f44837e46b0)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
379#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Right’, ‘ShowTicket’, ‘EquivObjects’, ‘ARRAY(0x7f44837e46b0)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’, ‘Right’, ‘ShowTicket’)
called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3415#012#011RT::ticket::CurrentUserHasRight(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘ShowTicket’) called at /opt/rt3/bin/…/lib/RT/
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT ACL.id FROM ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR ACL.RightName =
‘ShowTicket’) AND Principals.Disabled = 0 AND
CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND
Principals.PrincipalType = ‘Group’ AND Principals.id =
CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 12 AND
ACL.PrincipalType = Groups.Type AND ((ACL.ObjectType = ‘RT::System’ AND
ACL.ObjectId = 1) OR (ACL.ObjectType = ‘RT::Queue’ AND ACL.ObjectId = 1)
OR (ACL.ObjectType = ‘RT::Ticket’ AND ACL.ObjectId = 3)) AND
Groups.Domain = ‘RT::Ticket-Role’ AND Groups.Instance = ‘3’ LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
504#012#011RT::Principal::_HasRoleRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Right’, ‘ShowTicket’, ‘EquivObjects’, ‘ARRAY(0x7f44837e46b0)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
379#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Right’, ‘ShowTicket’, ‘EquivObjects’, ‘ARRAY(0x7f44837e46b0)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f44837e2608)’,
‘Object’, ‘RT::Ticket=HASH(0x7f44837daf58)’, ‘Right’, ‘ShowTicket’)
called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3415#012#011RT::ticket::CurrentUserHasRight(‘RT::Ticket=HASH(0x7f44837daf58)’,
‘ShowTicket’) called at /opt/rt3/bin/…/lib/RT
Jan 27 15:47:32 haruhi RT: WebRT: No permission to view newly created
ticket #3. (/opt/rt3/share/html/Elements/Error:82)
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT * FROM Attributes WHERE Name = ? AND
ObjectType = ? AND ObjectId = ?’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1207#012#011DBIx::SearchBuilder::Record::_LoadFromSQL(‘RT::Attribute=HASH(0x7f4483929250)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1126#012#011DBIx::SearchBuilder::Record::LoadByCols(‘RT::Attribute=HASH(0x7f4483929250)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectId’, 12, ‘ObjectType’, ‘RT::User’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record/Cachable.pm
line
119#012#011DBIx::SearchBuilder::Record::Cachable::LoadByCols(‘RT::Attribute=HASH(0x7f4483929250)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Record.pm line
350#012#011RT::Record::LoadByCols(‘RT::Attribute=HASH(0x7f4483929250)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Attribute_Overlay.pm line
209#012#011RT::Attribute::LoadByNameAndObject(‘RT::Attribute=HASH(0x7f4483929250)’,
‘Object’, ‘RT::User=HASH(0x7f44839292c8)’, ‘Name’, ‘Pref-RT::System-1’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1354#012#011RT::User::Preferences(‘RT::User=HASH(0x7f44839292c8)’,
‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Config.pm line
654#012#011RT::Config::Get(‘RT::Config=HASH(0x7f447e15fbb0)’,
‘WebDefaultStylesheet’, ‘RT::CurrentUser=HASH(0x7f44837b21a8)’) called
at /opt/rt3/share/html/Elements/Header line
61#012#011HTML::Mason::Commands::ANON(‘Code’,
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT * FROM Attributes WHERE Name = ? AND
ObjectType = ? AND ObjectId = ?’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1207#012#011DBIx::SearchBuilder::Record::_LoadFromSQL(‘RT::Attribute=HASH(0x7f44838f8f70)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1126#012#011DBIx::SearchBuilder::Record::LoadByCols(‘RT::Attribute=HASH(0x7f44838f8f70)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectId’, 12, ‘ObjectType’, ‘RT::User’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record/Cachable.pm
line
119#012#011DBIx::SearchBuilder::Record::Cachable::LoadByCols(‘RT::Attribute=HASH(0x7f44838f8f70)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Record.pm line
350#012#011RT::Record::LoadByCols(‘RT::Attribute=HASH(0x7f44838f8f70)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Attribute_Overlay.pm line
209#012#011RT::Attribute::LoadByNameAndObject(‘RT::Attribute=HASH(0x7f44838f8f70)’,
‘Object’, ‘RT::User=HASH(0x7f44838fbf70)’, ‘Name’, ‘Pref-RT::System-1’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1354#012#011RT::User::Preferences(‘RT::User=HASH(0x7f44838fbf70)’,
‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Config.pm line
654#012#011RT::Config::Get(‘RT::Config=HASH(0x7f447e15fbb0)’,
‘MessageBoxRichText’, ‘RT::CurrentUser=HASH(0x7f44837b21a8)’) called at
/opt/rt3/share/html/Elements/HeaderJavascript line
57#012#011HTML::Mason::Commands::ANON
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT * FROM Attributes WHERE Name = ? AND
ObjectType = ? AND ObjectId = ?’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1207#012#011DBIx::SearchBuilder::Record::_LoadFromSQL(‘RT::Attribute=HASH(0x7f44837a7380)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1126#012#011DBIx::SearchBuilder::Record::LoadByCols(‘RT::Attribute=HASH(0x7f44837a7380)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectId’, 12, ‘ObjectType’, ‘RT::User’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record/Cachable.pm
line
119#012#011DBIx::SearchBuilder::Record::Cachable::LoadByCols(‘RT::Attribute=HASH(0x7f44837a7380)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Record.pm line
350#012#011RT::Record::LoadByCols(‘RT::Attribute=HASH(0x7f44837a7380)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Attribute_Overlay.pm line
209#012#011RT::Attribute::LoadByNameAndObject(‘RT::Attribute=HASH(0x7f44837a7380)’,
‘Object’, ‘RT::User=HASH(0x7f4483654400)’, ‘Name’, ‘Pref-RT::System-1’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1354#012#011RT::User::Preferences(‘RT::User=HASH(0x7f4483654400)’,
‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Config.pm line
654#012#011RT::Config::Get(‘RT::Config=HASH(0x7f447e15fbb0)’,
‘MessageBoxRichText’, ‘RT::CurrentUser=HASH(0x7f44837b21a8)’) called at
/opt/rt3/share/html/Elements/HeaderJavascript line
70#012#011HTML::Mason::Commands::ANON
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT * FROM Attributes WHERE Name = ? AND
ObjectType = ? AND ObjectId = ?’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1207#012#011DBIx::SearchBuilder::Record::_LoadFromSQL(‘RT::Attribute=HASH(0x7f448392e7d0)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1126#012#011DBIx::SearchBuilder::Record::LoadByCols(‘RT::Attribute=HASH(0x7f448392e7d0)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectId’, 12, ‘ObjectType’, ‘RT::User’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record/Cachable.pm
line
119#012#011DBIx::SearchBuilder::Record::Cachable::LoadByCols(‘RT::Attribute=HASH(0x7f448392e7d0)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Record.pm line
350#012#011RT::Record::LoadByCols(‘RT::Attribute=HASH(0x7f448392e7d0)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Attribute_Overlay.pm line
209#012#011RT::Attribute::LoadByNameAndObject(‘RT::Attribute=HASH(0x7f448392e7d0)’,
‘Object’, ‘RT::User=HASH(0x7f4483923a90)’, ‘Name’, ‘Pref-RT::System-1’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1354#012#011RT::User::Preferences(‘RT::User=HASH(0x7f4483923a90)’,
‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Config.pm line
654#012#011RT::Config::Get(‘RT::Config=HASH(0x7f447e15fbb0)’,
‘WebDefaultStylesheet’, ‘RT::CurrentUser=HASH(0x7f44837b21a8)’) called
at /opt/rt3/share/html/Elements/Header line
76#012#011HTML::Mason::Commands::ANON(‘Code’,
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL,
Principals, CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR
ACL.RightName = ‘ModifySelf’) AND Principals.id = ACL.PrincipalId AND
Principals.PrincipalType = ‘Group’ AND Principals.Disabled = 0 AND
CachedGroupMembers.GroupId = ACL.PrincipalId AND
CachedGroupMembers.GroupId = Principals.id AND
CachedGroupMembers.MemberId = 12 AND CachedGroupMembers.Disabled = 0
AND ((ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId = 1) OR
(ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId = 1)) LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL, Princip…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL, Princip…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
436#012#011RT::Principal::_HasGroupRight(‘RT::Principal=HASH(0x7f44838efa70)’,
‘Right’, ‘ModifySelf’, ‘EquivObjects’, ‘ARRAY(0x7f44837a7380)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
375#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f44838efa70)’,
‘Right’, ‘ModifySelf’, ‘EquivObjects’, ‘ARRAY(0x7f44837a7380)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f44838efa70)’,
‘Right’, ‘ModifySelf’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1277#012#011RT::User::HasRight(‘RT::CurrentUser=HASH(0x7f44837b21a8)’,
‘Right’, ‘ModifySelf’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/share/html/Elements/PersonalQuickbar line 8H
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'SELECT ACL.id FROM ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR ACL.RightName =
‘ModifySelf’) AND Principals.Disabled = 0 AND
CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND
Principals.PrincipalType = ‘Group’ AND Principals.id =
CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 12 AND
ACL.PrincipalType = Groups.Type AND ((ACL.ObjectType = ‘RT::System’ AND
ACL.ObjectId = 1) OR (ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId =
1)) AND Groups.Domain = ‘RT::System-Role’ AND Groups.Instance = ‘1’
LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
504#012#011RT::Principal::_HasRoleRight(‘RT::Principal=HASH(0x7f44838efa70)’,
‘Right’, ‘ModifySelf’, ‘EquivObjects’, ‘ARRAY(0x7f44837a7380)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
379#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f44838efa70)’,
‘Right’, ‘ModifySelf’, ‘EquivObjects’, ‘ARRAY(0x7f44837a7380)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f44838efa70)’,
‘Right’, ‘ModifySelf’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1277#012#011RT::User::HasRight(‘RT::CurrentUser=HASH(0x7f44837b21a8)’,
‘Right’, ‘ModifySelf’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/share/html/Elements/Pers
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'SELECT ACL.id FROM ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR ACL.RightName =
‘ModifySelf’) AND Principals.Disabled = 0 AND
CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND
Principals.PrincipalType = ‘Group’ AND Principals.id =
CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 12 AND
ACL.PrincipalType = Groups.Type AND ((ACL.ObjectType = ‘RT::System’ AND
ACL.ObjectId = 1) OR (ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId =
1)) AND Groups.Domain = ‘RT::System-Role’ AND Groups.Instance = ‘1’
LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
504#012#011RT::Principal::_HasRoleRight(‘RT::Principal=HASH(0x7f44838efa70)’,
‘Right’, ‘ModifySelf’, ‘EquivObjects’, ‘ARRAY(0x7f44837a7380)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
379#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f44838efa70)’,
‘Right’, ‘ModifySelf’, ‘EquivObjects’, ‘ARRAY(0x7f44837a7380)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f44838efa70)’,
‘Right’, ‘ModifySelf’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1277#012#011RT::User::HasRight(‘RT::CurrentUser=HASH(0x7f44837b21a8)’,
‘Right’, ‘ModifySelf’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/share/html/Elements/Pers
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT * FROM Attributes WHERE Name = ? AND
ObjectType = ? AND ObjectId = ?’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1207#012#011DBIx::SearchBuilder::Record::_LoadFromSQL(‘RT::Attribute=HASH(0x7f4483616ec8)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1126#012#011DBIx::SearchBuilder::Record::LoadByCols(‘RT::Attribute=HASH(0x7f4483616ec8)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectId’, 12, ‘ObjectType’, ‘RT::User’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record/Cachable.pm
line
119#012#011DBIx::SearchBuilder::Record::Cachable::LoadByCols(‘RT::Attribute=HASH(0x7f4483616ec8)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Record.pm line
350#012#011RT::Record::LoadByCols(‘RT::Attribute=HASH(0x7f4483616ec8)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Attribute_Overlay.pm line
209#012#011RT::Attribute::LoadByNameAndObject(‘RT::Attribute=HASH(0x7f4483616ec8)’,
‘Object’, ‘RT::User=HASH(0x7f448392de28)’, ‘Name’, ‘Pref-RT::System-1’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1354#012#011RT::User::Preferences(‘RT::User=HASH(0x7f448392de28)’,
‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Config.pm line
654#012#011RT::Config::Get(‘RT::Config=HASH(0x7f447e15fbb0)’,
‘DefaultQueue’, ‘RT::CurrentUser=HASH(0x7f44837b21a8)’) called at
/opt/rt3/share/html/Elements/SelectNewTicketQueue line
49#012#011HTML::Mason::Commands::ANON('
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL,
Principals, CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR
ACL.RightName = ‘ShowConfigTab’) AND Principals.id = ACL.PrincipalId AND
Principals.PrincipalType = ‘Group’ AND Principals.Disabled = 0 AND
CachedGroupMembers.GroupId = ACL.PrincipalId AND
CachedGroupMembers.GroupId = Principals.id AND
CachedGroupMembers.MemberId = 12 AND CachedGroupMembers.Disabled = 0
AND ((ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId = 1) OR
(ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId = 1)) LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL, Princip…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL, Princip…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
436#012#011RT::Principal::_HasGroupRight(‘RT::Principal=HASH(0x7f4483629fd8)’,
‘Right’, ‘ShowConfigTab’, ‘EquivObjects’, ‘ARRAY(0x7f448392e308)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
375#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f4483629fd8)’,
‘Right’, ‘ShowConfigTab’, ‘EquivObjects’, ‘ARRAY(0x7f448392e308)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f4483629fd8)’,
‘Right’, ‘ShowConfigTab’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1277#012#011RT::User::HasRight(‘RT::CurrentUser=HASH(0x7f44837b21a8)’,
‘Right’, ‘ShowConfigTab’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/share/html/Elements/Tabs line
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'SELECT ACL.id FROM ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR ACL.RightName =
‘ShowConfigTab’) AND Principals.Disabled = 0 AND
CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND
Principals.PrincipalType = ‘Group’ AND Principals.id =
CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 12 AND
ACL.PrincipalType = Groups.Type AND ((ACL.ObjectType = ‘RT::System’ AND
ACL.ObjectId = 1) OR (ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId =
1)) AND Groups.Domain = ‘RT::System-Role’ AND Groups.Instance = ‘1’
LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
504#012#011RT::Principal::_HasRoleRight(‘RT::Principal=HASH(0x7f4483629fd8)’,
‘Right’, ‘ShowConfigTab’, ‘EquivObjects’, ‘ARRAY(0x7f448392e308)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
379#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f4483629fd8)’,
‘Right’, ‘ShowConfigTab’, ‘EquivObjects’, ‘ARRAY(0x7f448392e308)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f4483629fd8)’,
‘Right’, ‘ShowConfigTab’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1277#012#011RT::User::HasRight(‘RT::CurrentUser=HASH(0x7f44837b21a8)’,
‘Right’, ‘ShowConfigTab’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/share/htm
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'SELECT ACL.id FROM ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR ACL.RightName =
‘ShowConfigTab’) AND Principals.Disabled = 0 AND
CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND
Principals.PrincipalType = ‘Group’ AND Principals.id =
CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 12 AND
ACL.PrincipalType = Groups.Type AND ((ACL.ObjectType = ‘RT::System’ AND
ACL.ObjectId = 1) OR (ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId =
1)) AND Groups.Domain = ‘RT::System-Role’ AND Groups.Instance = ‘1’
LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
504#012#011RT::Principal::_HasRoleRight(‘RT::Principal=HASH(0x7f4483629fd8)’,
‘Right’, ‘ShowConfigTab’, ‘EquivObjects’, ‘ARRAY(0x7f448392e308)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
379#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f4483629fd8)’,
‘Right’, ‘ShowConfigTab’, ‘EquivObjects’, ‘ARRAY(0x7f448392e308)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f4483629fd8)’,
‘Right’, ‘ShowConfigTab’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1277#012#011RT::User::HasRight(‘RT::CurrentUser=HASH(0x7f44837b21a8)’,
‘Right’, ‘ShowConfigTab’, ‘Object’, ‘RT::System=HASH(0x7f44834c0548)’)
called at /opt/rt3/share/htm
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL,
Principals, CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR
ACL.RightName = ‘ShowApprovalsTab’) AND Principals.id = ACL.PrincipalId
AND Principals.PrincipalType = ‘Group’ AND Principals.Disabled = 0 AND
CachedGroupMembers.GroupId = ACL.PrincipalId AND
CachedGroupMembers.GroupId = Principals.id AND
CachedGroupMembers.MemberId = 12 AND CachedGroupMembers.Disabled = 0
AND ((ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId = 1) OR
(ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId = 1)) LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL, Princip…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL, Princip…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
436#012#011RT::Principal::_HasGroupRight(‘RT::Principal=HASH(0x7f4483929250)’,
‘Right’, ‘ShowApprovalsTab’, ‘EquivObjects’, ‘ARRAY(0x7f4483654400)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
375#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f4483929250)’,
‘Right’, ‘ShowApprovalsTab’, ‘EquivObjects’, ‘ARRAY(0x7f4483654400)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f4483929250)’,
‘Right’, ‘ShowApprovalsTab’, ‘Object’,
‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1277#012#011RT::User::HasRight(‘RT::CurrentUser=HASH(0x7f44837b21a8)’,
‘Right’, ‘ShowApprovalsTab’, ‘Object’,
‘RT::System=HASH(0x7f44834c0548)’) called at /opt/rt3/share/html/Ele
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'SELECT ACL.id FROM ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR ACL.RightName =
‘ShowApprovalsTab’) AND Principals.Disabled = 0 AND
CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND
Principals.PrincipalType = ‘Group’ AND Principals.id =
CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 12 AND
ACL.PrincipalType = Groups.Type AND ((ACL.ObjectType = ‘RT::System’ AND
ACL.ObjectId = 1) OR (ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId =
1)) AND Groups.Domain = ‘RT::System-Role’ AND Groups.Instance = ‘1’
LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
504#012#011RT::Principal::_HasRoleRight(‘RT::Principal=HASH(0x7f4483929250)’,
‘Right’, ‘ShowApprovalsTab’, ‘EquivObjects’, ‘ARRAY(0x7f4483654400)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
379#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f4483929250)’,
‘Right’, ‘ShowApprovalsTab’, ‘EquivObjects’, ‘ARRAY(0x7f4483654400)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f4483929250)’,
‘Right’, ‘ShowApprovalsTab’, ‘Object’,
‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1277#012#011RT::User::HasRight(‘RT::CurrentUser=HASH(0x7f44837b21a8)’,
‘Right’, ‘ShowApprovalsTab’, ‘Object’,
‘RT::System=HASH(0x7f44834c0548)’) called at /op
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'SELECT ACL.id FROM ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = ‘SuperUser’ OR ACL.RightName =
‘ShowApprovalsTab’) AND Principals.Disabled = 0 AND
CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND
Principals.PrincipalType = ‘Group’ AND Principals.id =
CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 12 AND
ACL.PrincipalType = Groups.Type AND ((ACL.ObjectType = ‘RT::System’ AND
ACL.ObjectId = 1) OR (ACL.ObjectType = ‘RT::System’ AND ACL.ObjectId =
1)) AND Groups.Domain = ‘RT::System-Role’ AND Groups.Instance = ‘1’
LIMIT 1’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
554#012#011DBIx::SearchBuilder::Handle::FetchResult(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMember…’)
called at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
504#012#011RT::Principal::_HasRoleRight(‘RT::Principal=HASH(0x7f4483929250)’,
‘Right’, ‘ShowApprovalsTab’, ‘EquivObjects’, ‘ARRAY(0x7f4483654400)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
379#012#011RT::Principal::_HasRight(‘RT::Principal=HASH(0x7f4483929250)’,
‘Right’, ‘ShowApprovalsTab’, ‘EquivObjects’, ‘ARRAY(0x7f4483654400)’,
‘Object’, ‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
356#012#011RT::Principal::HasRight(‘RT::Principal=HASH(0x7f4483929250)’,
‘Right’, ‘ShowApprovalsTab’, ‘Object’,
‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1277#012#011RT::User::HasRight(‘RT::CurrentUser=HASH(0x7f44837b21a8)’,
‘Right’, ‘ShowApprovalsTab’, ‘Object’,
‘RT::System=HASH(0x7f44834c0548)’) called at /op
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT * FROM Attributes WHERE Name = ? AND
ObjectType = ? AND ObjectId = ?’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1207#012#011DBIx::SearchBuilder::Record::_LoadFromSQL(‘RT::Attribute=HASH(0x7f44839628f8)’,
‘SELECT * FROM Attributes WHERE Name = ? AND ObjectType = ? A…’,
‘Pref-RT::System-1’, ‘RT::User’, 12) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1126#012#011DBIx::SearchBuilder::Record::LoadByCols(‘RT::Attribute=HASH(0x7f44839628f8)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectId’, 12, ‘ObjectType’, ‘RT::User’)
called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record/Cachable.pm
line
119#012#011DBIx::SearchBuilder::Record::Cachable::LoadByCols(‘RT::Attribute=HASH(0x7f44839628f8)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Record.pm line
350#012#011RT::Record::LoadByCols(‘RT::Attribute=HASH(0x7f44839628f8)’,
‘Name’, ‘Pref-RT::System-1’, ‘ObjectType’, ‘RT::User’, ‘ObjectId’, 12)
called at /opt/rt3/bin/…/lib/RT/Attribute_Overlay.pm line
209#012#011RT::Attribute::LoadByNameAndObject(‘RT::Attribute=HASH(0x7f44839628f8)’,
‘Object’, ‘RT::User=HASH(0x7f44838f9fc8)’, ‘Name’, ‘Pref-RT::System-1’)
called at /opt/rt3/bin/…/lib/RT/User_Overlay.pm line
1354#012#011RT::User::Preferences(‘RT::User=HASH(0x7f44838f9fc8)’,
‘RT::System=HASH(0x7f44834c0548)’) called at
/opt/rt3/bin/…/lib/RT/Config.pm line
654#012#011RT::Config::Get(‘RT::Config=HASH(0x7f447e15fbb0)’,
‘WebDefaultStylesheet’, ‘RT::CurrentUser=HASH(0x7f44837b21a8)’) called
at /opt/rt3/share/html/Elements/PageLayout line
188#012#011HTML::Mason::Commands::ANON('c
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query ‘SELECT * FROM Tickets WHERE id = ?’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT * FROM Tickets WHERE id = ?’, 3) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1207#012#011DBIx::SearchBuilder::Record::_LoadFromSQL(‘RT::Ticket=HASH(0x7f44837de3e0)’,
‘SELECT * FROM Tickets WHERE id = ?’, 3) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1126#012#011DBIx::SearchBuilder::Record::LoadByCols(‘RT::Ticket=HASH(0x7f44837de3e0)’,
‘id’, 3) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record/Cachable.pm
line
119#012#011DBIx::SearchBuilder::Record::Cachable::LoadByCols(‘RT::Ticket=HASH(0x7f44837de3e0)’,
‘id’, 3) called at /opt/rt3/bin/…/lib/RT/Record.pm line
350#012#011RT::Record::LoadByCols(‘RT::Ticket=HASH(0x7f44837de3e0)’,
‘id’, 3) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
1141#012#011DBIx::SearchBuilder::Record::LoadById(‘RT::Ticket=HASH(0x7f44837de3e0)’,
3) called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
169#012#011RT::ticket::Load(‘RT::Ticket=HASH(0x7f44837de3e0)’, 3) called
at /opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm line
1086#012#011RT::Transaction::Object(‘RT::Transaction=HASH(0x7f44836046e8)’)
called at /opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm line
989#012#011RT::Transaction::CurrentUserHasRight(‘RT::Transaction=HASH(0x7f44836046e8)’,
‘ShowTicket’) called at /opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm
line
1010#012#011RT::Transaction::CurrentUserCanSee(‘RT::Transaction=HASH(0x7f44836046e8)’)
called at /opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm line
968#012#011RT::Transaction::_Value(‘RT::Transaction=HASH(0x7f44836046e8)’,
‘Type’) called at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Record.pm line
424#012#011DBIx::SearchBuilder::Record::__AN
Jan 27 15:47:32 haruhi RT: HasRight called with no valid object
(/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm:322)
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'SELECT DISTINCT main.* FROM Scrips main JOIN
ScripConditions ScripConditions_1 ON ( ScripConditions_1.id =
main.ScripCondition ) WHERE (main.Queue = ‘1’ OR main.Queue = ‘0’) AND
(ScripConditions_1.ApplicableTransTypes LIKE ‘%Any%’) AND (main.Stage =
‘TransactionBatch’) ORDER BY main.Description ASC ’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT DISTINCT main.* FROM Scrips main JOIN ScripConditions …’)
called at /usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder.pm
line
236#012#011DBIx::SearchBuilder::_DoSearch(‘RT::Scrips=HASH(0x7f44837e16d8)’)
called at /opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm line
368#012#011RT::Scrips::_FindScrips(‘RT::Scrips=HASH(0x7f44837e16d8)’,
‘Stage’, ‘TransactionBatch’, ‘Type’, ‘’) called at
/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm line
226#012#011RT::Scrips::Prepare(‘RT::Scrips=HASH(0x7f44837e16d8)’,
‘Type’, ‘’, ‘TransactionObj’, ‘RT::Transaction=HASH(0x7f44836046e8)’,
‘Ticket’, undef, ‘TicketObj’, ‘RT::Ticket=HASH(0x7f44837daf58)’, …)
called at /opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm line
174#012#011RT::Scrips::Apply(‘RT::Scrips=HASH(0x7f44837e16d8)’, ‘Stage’,
‘TransactionBatch’, ‘TicketObj’, ‘RT::Ticket=HASH(0x7f44837daf58)’,
‘TransactionObj’, ‘RT::Transaction=HASH(0x7f44836046e8)’, ‘Type’, ‘’,
…) called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3206#012#011RT::ticket::_ApplyTransactionBatch(‘RT::Ticket=HASH(0x7f44837daf58)’)
called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3239#012#011RT::ticket::DESTROY(‘RT::Ticket=HASH(0x7f44837daf58)’)
called at /usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm
line 1274#012#011eval {…} called at
/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm line
1274#012#011HTML::Mason::Request::comp(undef, undef, undef,
‘Requestors’, ‘nombrandue@tsukinokage.net’, ‘Owner’, 12, ‘Subject’, 'RT
ONMS integ
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'SELECT COUNT(DISTINCT main.id) FROM Scrips main JOIN
ScripConditions ScripConditions_1 ON ( ScripConditions_1.id =
main.ScripCondition ) WHERE (main.Queue = ‘1’ OR main.Queue = ‘0’) AND
(ScripConditions_1.ApplicableTransTypes LIKE ‘%Any%’) AND (main.Stage =
‘TransactionBatch’) ’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT COUNT(DISTINCT main.id) FROM Scrips main JOIN ScripCon…’)
called at /usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder.pm
line
292#012#011DBIx::SearchBuilder::_DoCount(‘RT::Scrips=HASH(0x7f44837e16d8)’)
called at /usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder.pm
line
1392#012#011DBIx::SearchBuilder::Count(‘RT::Scrips=HASH(0x7f44837e16d8)’)
called at /opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm line
370#012#011RT::Scrips::_FindScrips(‘RT::Scrips=HASH(0x7f44837e16d8)’,
‘Stage’, ‘TransactionBatch’, ‘Type’, ‘’) called at
/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm line
226#012#011RT::Scrips::Prepare(‘RT::Scrips=HASH(0x7f44837e16d8)’,
‘Type’, ‘’, ‘TransactionObj’, ‘RT::Transaction=HASH(0x7f44836046e8)’,
‘Ticket’, undef, ‘TicketObj’, ‘RT::Ticket=HASH(0x7f44837daf58)’, …)
called at /opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm line
174#012#011RT::Scrips::Apply(‘RT::Scrips=HASH(0x7f44837e16d8)’, ‘Stage’,
‘TransactionBatch’, ‘TicketObj’, ‘RT::Ticket=HASH(0x7f44837daf58)’,
‘TransactionObj’, ‘RT::Transaction=HASH(0x7f44836046e8)’, ‘Type’, ‘’,
…) called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3206#012#011RT::ticket::_ApplyTransactionBatch(‘RT::Ticket=HASH(0x7f44837daf58)’)
called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3239#012#011RT::ticket::DESTROY(‘RT::Ticket=HASH(0x7f44837daf58)’)
called at /usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm
line 1274#012#011eval {…} called at
/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm line
1274#012#011HTML:
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
509.
(/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:509)
Jan 27 15:47:32 haruhi RT: RT::Handle=HASH(0x7f44816f9840) couldn’t
execute the query 'SELECT DISTINCT main.* FROM Scrips main JOIN
ScripConditions ScripConditions_1 ON ( ScripConditions_1.id =
main.ScripCondition ) WHERE (main.Queue = ‘1’ OR main.Queue = ‘0’) AND
(ScripConditions_1.ApplicableTransTypes LIKE ‘%Any%’) AND (main.Stage =
‘TransactionBatch’) ORDER BY main.Description ASC ’ at
/usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line
522#012#011DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x7f44816f9840)’,
‘SELECT DISTINCT main.* FROM Scrips main JOIN ScripConditions …’)
called at /usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder.pm
line
236#012#011DBIx::SearchBuilder::_DoSearch(‘RT::Scrips=HASH(0x7f44837e16d8)’)
called at /usr/local/lib/perl5/site_perl/5.10.0/DBIx/SearchBuilder.pm
line
504#012#011DBIx::SearchBuilder::Next(‘RT::Scrips=HASH(0x7f44837e16d8)’)
called at /opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm line
135#012#011RT::Scrips::Next(‘RT::Scrips=HASH(0x7f44837e16d8)’) called at
/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm line
230#012#011RT::Scrips::Prepare(‘RT::Scrips=HASH(0x7f44837e16d8)’,
‘Type’, ‘’, ‘TransactionObj’, ‘RT::Transaction=HASH(0x7f44836046e8)’,
‘Ticket’, undef, ‘TicketObj’, ‘RT::Ticket=HASH(0x7f44837daf58)’, …)
called at /opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm line
174#012#011RT::Scrips::Apply(‘RT::Scrips=HASH(0x7f44837e16d8)’, ‘Stage’,
‘TransactionBatch’, ‘TicketObj’, ‘RT::Ticket=HASH(0x7f44837daf58)’,
‘TransactionObj’, ‘RT::Transaction=HASH(0x7f44836046e8)’, ‘Type’, ‘’,
…) called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3206#012#011RT::ticket::_ApplyTransactionBatch(‘RT::Ticket=HASH(0x7f44837daf58)’)
called at /opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm line
3239#012#011RT::ticket::DESTROY(‘RT::Ticket=HASH(0x7f44837daf58)’)
called at /usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm
line 1274#012#011eval {…} called at
/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm line
1274#012#011HTML::Mason::Request::comp(unde
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/Apache/Session/Lock/MySQL.pm line
71. (/usr/local/lib/perl5/site_perl/5.10.0/Apache/Session/Lock/MySQL.pm:71)
Jan 27 15:47:32 haruhi RT: DBD::mysql::st execute failed: MySQL server
has gone away at
/usr/local/lib/perl5/site_perl/5.10.0/Apache/Session/Lock/MySQL.pm line
71. (/usr/local/lib/perl5/site_perl/5.10.0/Apache/Session/Lock/MySQL.pm:71)

smime.p7s (5.41 KB)

All,

I am having a problem with ticket creation on RT. I am setting up ONMS to
open tickets to RT on alarm, and have had mixed results. Each time the error
RT: DBD::mysql::st execute failed: MySQL server has gone away at is the end result and ticket creation fails. On the RPM version on
Fedora 9, it failed, but not quite. It would create the ticket, but ONMS
didn’t see the ticket created. I removed the RPM version and compiled RT
from scratch from the most recent stable, to verify if it was something with
the RPM on the 64bit platform, but I get the same results. Nothing on google
was conclusive to this issue, though I found some things on it, the most
common response was to remove and reinstall DBD, which I can’t easily do
(production database and this is the only tool that doesn’t work with it).
I have periodic luck on creating tickets in the web interface though, but
other times I get the same error information as what is below.

Do you have GnuPG enabled in RT on this system? If so then disable it
and try again.

[snip]

Best regards, Ruslan.

All,

I am having a problem with ticket creation on RT. I am setting up ONMS to
open tickets to RT on alarm, and have had mixed results. Each time the error
RT: DBD::mysql::st execute failed: MySQL server has gone away at is the end result and ticket creation fails. On the RPM version on
Fedora 9, it failed, but not quite. It would create the ticket, but ONMS
didn’t see the ticket created. I removed the RPM version and compiled RT
from scratch from the most recent stable, to verify if it was something with
the RPM on the 64bit platform, but I get the same results. Nothing on google
was conclusive to this issue, though I found some things on it, the most
common response was to remove and reinstall DBD, which I can’t easily do
(production database and this is the only tool that doesn’t work with it).
I have periodic luck on creating tickets in the web interface though, but
other times I get the same error information as what is below.

Do you have GnuPG enabled in RT on this system? If so then disable it
and try again.

[snip]

yes, I have that disabled. My configure line is:
./configure --enable-graphviz --enable-gd --with-web-user=apache
–with-web-group=apache --sysconfdir=/etc/rt3/

I did try originally with GPG, and it broke it worse, so I removed it,
deleted the code, unpacked the tarball and recompiled using the config
string listed above and I am left with the errors above. The Fedora 9
YUM RPM was doing the same thing as this compiled version as well.

~Seann