RT customize on the index web page

Dear all,

Can someone point me which file (/Pref/MyRT, etc) I should modify to cater the default view of the '10 highest priority tickets I own'? The reason behind is I have added more custom fields on the Status field record (e.g. Work-in-Progress, Pre-stage, etc) which I wanted to display over there. (Now it's only showed the 'Open' & 'New' as default' and I want to show those including the new custom fields too).

I looked on the Wiki http://wiki.bestpractical.com/index.cgi?ChangeDefaultRTAtAGlance and tried follow the steps, but no luck at all.

RT version is 3.5.5, perl v5.8.6,

Best regards,

David Choy

Principle One Limited

Room 5611-5612, The Center, 99 Queen’s Road Central, Central, Hong Kong

P: +852 3555-2259 F: +852 3555-2222 M: +852 9880-1276


Hong Kong . Singapore . Tokyo