I finally got rt working on our production freebsd server and I have a
few questions/customizations that I’d like advice on.
When I connect to our (apache_mod_ssl) server using
https://servername/rt2 under Mozilla (1.1) there is no problem. When I
visit using IE (5.5 or 6.0) It prompts me every time I move to another
rt page: “This page contains secure and insecure items. Do you want to
display non-secure items?” If I say “Yes”, it proceeds to the next
page, if I say “No” it proceeds to the next page without displaying the
checkmark icon (rt.jpg). But the prompt is annoying and if possible I’d
like to fix that server side (e.g. make the icon “secure”??).
I’d like the ability to “assign” a ticket to members or our helpdesk
staff, rather than rely only on self “taking” or “stealing” tickets.
Any ideas how to set this up?
Has anyone setup rt to do ldap-based authentication (as opposed to
local mysql passwords)? Note our freebsd server uses NIS for unix
logins, but we use LDAP to authenticate to certain web-pages in our
I first installed rt on RedHat 7.2 following Gary Leong’s helpful
instructions (http://fsck.com/rtfm/article.html?id=2#180). I documented
my steps well and filled in the missing instructions to those docs, it
seems a bit lengthy for a mailing list, should I submit here or somwhere