Rt customizations

I finally got rt working on our production freebsd server and I have a
few questions/customizations that I’d like advice on.

  1. When I connect to our (apache_mod_ssl) server using
    https://servername/rt2 under Mozilla (1.1) there is no problem. When I
    visit using IE (5.5 or 6.0) It prompts me every time I move to another
    rt page: “This page contains secure and insecure items. Do you want to
    display non-secure items?” If I say “Yes”, it proceeds to the next
    page, if I say “No” it proceeds to the next page without displaying the
    checkmark icon (rt.jpg). But the prompt is annoying and if possible I’d
    like to fix that server side (e.g. make the icon “secure”??).

  2. I’d like the ability to “assign” a ticket to members or our helpdesk
    staff, rather than rely only on self “taking” or “stealing” tickets.
    Any ideas how to set this up?

  3. Has anyone setup rt to do ldap-based authentication (as opposed to
    local mysql passwords)? Note our freebsd server uses NIS for unix
    logins, but we use LDAP to authenticate to certain web-pages in our
    organization.

  4. I first installed rt on RedHat 7.2 following Gary Leong’s helpful
    instructions (http://fsck.com/rtfm/article.html?id=2#180). I documented
    my steps well and filled in the missing instructions to those docs, it
    seems a bit lengthy for a mailing list, should I submit here or somwhere
    else?

Thanks,
Mike

I finally got rt working on our production freebsd server and I have a
few questions/customizations that I’d like advice on.

  1. When I connect to our (apache_mod_ssl) server using
    https://servername/rt2 under Mozilla (1.1) there is no problem. When I
    visit using IE (5.5 or 6.0) It prompts me every time I move to another
    rt page: “This page contains secure and insecure items. Do you want to
    display non-secure items?” If I say “Yes”, it proceeds to the next
    page, if I say “No” it proceeds to the next page without displaying the
    checkmark icon (rt.jpg). But the prompt is annoying and if possible I’d
    like to fix that server side (e.g. make the icon “secure”??).

  2. I’d like the ability to “assign” a ticket to members or our helpdesk
    staff, rather than rely only on self “taking” or “stealing” tickets.
    Any ideas how to set this up?

  3. Has anyone setup rt to do ldap-based authentication (as opposed to
    local mysql passwords)? Note our freebsd server uses NIS for unix
    logins, but we use LDAP to authenticate to certain web-pages in our
    organization.

We utilize $ENV{REMOTE_USER} set by one layer up LDAP/web
authentication module what is not your case, but I suggest you to
write down some code into the {your_rt2_dir}/local/WebRT/html/autohandler.

Personaly I could offer some code that utilizes LDAP to autorization only.
It autocreates authorized users on their first RT login utilizing
pieces of information from LDAP and putting them into some group (which
has set needed RT’s “access rights”).

  1. I first installed rt on RedHat 7.2 following Gary Leong’s helpful
    instructions (http://fsck.com/rtfm/article.html?id=2#180). I documented
    my steps well and filled in the missing instructions to those docs, it
    seems a bit lengthy for a mailing list, should I submit here or somwhere
    else?

Thanks,
Mike


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Jan Okrouhly
-----------------------------------------±----okrouhly@civ.zcu.cz—
Laboratory for Computer Science | phone: +420 377491 588
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI404
------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-

About the LDAP authentication, maybe this will help too…

http://lists.fsck.com/pipermail/rt-users/2002-August/009331.html-----Original Message-----
From: Mike Patterson [mailto:map@eecs.berkeley.edu]
Sent: Wednesday, October 02, 2002 12:49 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] rt customizations

I finally got rt working on our production freebsd server and I have a
few questions/customizations that I’d like advice on.

  1. When I connect to our (apache_mod_ssl) server using
    https://servername/rt2 under Mozilla (1.1) there is no problem. When I
    visit using IE (5.5 or 6.0) It prompts me every time I move to another
    rt page: “This page contains secure and insecure items. Do you want to
    display non-secure items?” If I say “Yes”, it proceeds to the next
    page, if I say “No” it proceeds to the next page without displaying the
    checkmark icon (rt.jpg). But the prompt is annoying and if possible I’d
    like to fix that server side (e.g. make the icon “secure”??).

  2. I’d like the ability to “assign” a ticket to members or our helpdesk
    staff, rather than rely only on self “taking” or “stealing” tickets.
    Any ideas how to set this up?

  3. Has anyone setup rt to do ldap-based authentication (as opposed to
    local mysql passwords)? Note our freebsd server uses NIS for unix
    logins, but we use LDAP to authenticate to certain web-pages in our
    organization.

  4. I first installed rt on RedHat 7.2 following Gary Leong’s helpful
    instructions (http://fsck.com/rtfm/article.html?id=2#180). I documented
    my steps well and filled in the missing instructions to those docs, it
    seems a bit lengthy for a mailing list, should I submit here or somwhere
    else?

Thanks,
Mike

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

  1. When I connect to our (apache_mod_ssl) server using
    https://servername/rt2 under Mozilla (1.1) there is no problem. When I
    visit using IE (5.5 or 6.0) It prompts me every time I move to another
    rt page: “This page contains secure and insecure items. Do you want to
    display non-secure items?” If I say “Yes”, it proceeds to the next
    page, if I say “No” it proceeds to the next page without displaying the
    checkmark icon (rt.jpg). But the prompt is annoying and if possible I’d
    like to fix that server side (e.g. make the icon “secure”??).

In etc/config.pm, make sure that the variables that build up to $LogoURL
do contain ‘https:’ in them, ie:

$WebBaseURL = "https://rt.example.com";
  1. I’d like the ability to “assign” a ticket to members or our helpdesk
    staff, rather than rely only on self “taking” or “stealing” tickets.
    Any ideas how to set this up?

Do you mean automatically, or as tickets come in? Some examples can be
found in http://www.fsck.com/pub/rt/contrib/2.0/ .

  1. I first installed rt on RedHat 7.2 following Gary Leong’s helpful
    instructions (http://fsck.com/rtfm/article.html?id=2#180). I documented
    my steps well and filled in the missing instructions to those docs, it
    seems a bit lengthy for a mailing list, should I submit here or somwhere
    else?

Send this to rt-doc-workers@fsck.com .

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security

I should have read this mail; before sending my question…

Sorry.

Roy----- Original Message -----
From: “Bruce Campbell” bruce_campbell@ripe.net
To: rt-users@lists.fsck.com
Sent: Thursday, October 03, 2002 10:01 AM
Subject: Re: [rt-users] rt customizations

On Wed, 2 Oct 2002, Mike Patterson wrote:

  1. When I connect to our (apache_mod_ssl) server using
    https://servername/rt2 under Mozilla (1.1) there is no problem. When I
    visit using IE (5.5 or 6.0) It prompts me every time I move to another
    rt page: “This page contains secure and insecure items. Do you want to
    display non-secure items?” If I say “Yes”, it proceeds to the next
    page, if I say “No” it proceeds to the next page without displaying the
    checkmark icon (rt.jpg). But the prompt is annoying and if possible I’d
    like to fix that server side (e.g. make the icon “secure”??).

In etc/config.pm, make sure that the variables that build up to $LogoURL
do contain ‘https:’ in them, ie:

$WebBaseURL = “https://rt.example.com”;

  1. I’d like the ability to “assign” a ticket to members or our helpdesk
    staff, rather than rely only on self “taking” or “stealing” tickets.
    Any ideas how to set this up?

Do you mean automatically, or as tickets come in? Some examples can be
found in http://www.fsck.com/pub/rt/contrib/2.0/ .

  1. I first installed rt on RedHat 7.2 following Gary Leong’s helpful
    instructions (http://fsck.com/rtfm/article.html?id=2#180). I documented
    my steps well and filled in the missing instructions to those docs, it
    seems a bit lengthy for a mailing list, should I submit here or somwhere
    else?

Send this to rt-doc-workers@fsck.com .


Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations/Security


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Am Mittwoch, 02.10.02, um 19:18 Uhr (Europe/Berlin) schrieb Jan
Okrouhly:

[snip]

  1. Has anyone setup rt to do ldap-based authentication (as opposed to
    local mysql passwords)? Note our freebsd server uses NIS for unix
    logins, but we use LDAP to authenticate to certain web-pages in our
    organization.

We utilize $ENV{REMOTE_USER} set by one layer up LDAP/web
authentication module what is not your case, but I suggest you to
write down some code into the
{your_rt2_dir}/local/WebRT/html/autohandler.

Personaly I could offer some code that utilizes LDAP to autorization
only.
It autocreates authorized users on their first RT login utilizing
pieces of information from LDAP and putting them into some group (which
has set needed RT’s “access rights”).

The easiest way would be to use auth_ldap for apache. Does the
solution mentioned here touch the logout part of RT as auth_ldap does?
in other words, are people still able to logout of RT?

Regards,
Harald
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

Hi guys,

I am hoping you can help on a problem not directly related to RT but
associated.
We have been using RT for a long time with Mysql on Redhat. It has gone
really well.
Now we are integrating our other mysql db’s into rt. Providing people with
access to our other company report via RT (ie using the rt authentication
mechanism, and trying to force the rest of the company to at least log into
RT)

Now the problem I am having is that the RT database is called rt2 and we
have some stats in a database called statistics.

Now it seems like I can’t create an object using DBIx::SearchBuilder::XXXX
that accesses statistics.tableA

Is there a trick to using DBIx/RT with other databases?

Hoping someone can point me in the right direction.

Cheers

Ross Williamson

Am Mittwoch, 02.10.02, um 19:18 Uhr (Europe/Berlin) schrieb Jan
Okrouhly:

[snip]

  1. Has anyone setup rt to do ldap-based authentication (as opposed to
    local mysql passwords)? Note our freebsd server uses NIS for unix
    logins, but we use LDAP to authenticate to certain web-pages in our
    organization.

We utilize $ENV{REMOTE_USER} set by one layer up LDAP/web
authentication module what is not your case, but I suggest you to
write down some code into the
{your_rt2_dir}/local/WebRT/html/autohandler.

Personaly I could offer some code that utilizes LDAP to autorization
only.
It autocreates authorized users on their first RT login utilizing
pieces of information from LDAP and putting them into some group (which
has set needed RT’s “access rights”).

The easiest way would be to use auth_ldap for apache. Does the
solution mentioned here touch the logout part of RT as auth_ldap does?
in other words, are people still able to logout of RT?

I agree. Logging out logs them again, so at least one solution is to
close browser ;-(. My coleague whose did some changes into our auth_ldap
module didn’t bother with looking for such option (to discard REMOTE_USER
once it has been set) ;-(, but I believe there is some clean way…

Regards,
Harald

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Jan Okrouhly
-----------------------------------------±----okrouhly@civ.zcu.cz—
Laboratory for Computer Science | phone: +420 377491 588
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI404
------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-